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  Job Position Job Category Posted On Action
 System & Network Engineer Customer Service/ Call Centre 7/25/2014 [ APPLY NOW ]
logo_15062.gif SYBRID PVT LTD
United Arab Emirates
REF NO: CS-078
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. 2+ years IT Work experience
2. Demonstrated expertise in configuring, installing and troubleshooting PC systems, Microsoft 7, XP and MS office applications, network configuration.
3. Working knowledge of remote access Remote Desktop, VNC and Virtual Private Network
4. Must be customer focused and have effective productivity /work output
5. Must be a team player and able to work with minimal supervision.
6. Bachelor's Degree in Information Technology Computer Information Systems or Computer Science
7. Experience using administrative tools and working knowledge of DNS, DHCP and TCP/IP
8. Experience working in a wireless network environment
9. Working knowledge of troubleshooting ticketing systems such as Remedy.

Responsibilities :  
Level 1 support including but not limited to;

1. Perform desk-side support service per Clients pre-defined/location specific service process
2. Manage workflow and service request through Clients call ticketing system
3. Software installation, configuration, and troubleshooting for end users
4. Hardware and Software upgrades
5. Performance of IT support duties as defined by the appropriate I.T Support team leader
6. Network printer installation/configuration
7. General Desktop Support/Project Coordination/Move activities
8. High level of customer focus and strong customer support commitment.
9. Support and assist colleagues; commit to and be accountable for overall group success.
10. Work with other support groups and vendors to provide seamless support to customers.
11. Monitor, analyze and address reliability and performance issues.
12. Analyze problems, develop creative solutions and assess risks/benefits.
13. Develop strategies for resolving them and preventing future occurrences.
14. Work with 2nd level support group to assist with application design/development/upgrade testing and implementation.
15. Assess and address compliance with applicable IP Policies, Standards and Technical controls.
16. Document supported system and application procedures and processes.
17. Staffing the help desk as needed.
18. Keep abreast of technology changes and Client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and /or reduce costs
19. Participate in Change Management Process.
20. Occasional after-hours and weekend support is required.
21. Participate in project work as assigned.

Description :  Develop / implement Disaster Recovery Plan.
1. Securing network communication via LAN/WAN and internet
2. Develop / implement network policies i.e. updating clients with updated patches and virus definitions etc.
3. Compliance I.T Operations Policies Procedures and information Security Policies.
4. Servers/network data backup/ recovery plans.
5. Managing Network Services.
6. Server management will be the Primary Responsibility and he would be responsible for Installing, configuring, maintaining and upgrading of Servers.
7. They will also be responsible for ensuring the Servers are backed up and that the server data is secure from unauthorized access, spams, hackers, virus and other threats.
8. This position will responsible for maximizing servers uptime, maintain Infrastructure Security.
9. There is also an expectation that the incumbent will research and seek opportunities for the on-going improvements in Infrastructure of Sybrid.

 Customer Care Customer Service/ Call Centre 7/24/2014 [ APPLY NOW ]
logo_12811.gif ELEUSIS
United Arab Emirates
REF NO: CS-071
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  
- 28-35 years old.
- Graduate degree.
- Minimum of 3 years in the role.
- Ability to independently prioritize and manage multiple tasks.
- Excellent English verbal and written and interpersonal communication skills.
- Aptitude for customer care and negotiation skills.
- Knowledge of customer service principles and practices.
- Problem analyst and problem solving.
- Ability to work both independently and within a team.
- Flexible attitude and willing to work overtime, as needed.
- Proficient in PowerPoint, Excel, Word, and Outlook.
- Driving license available.
- To adhere to existing working practices, methods ,procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
- Extremely detail oriented. Must be able to organize maintenance of digital file , to manage contract and accountant documents.
- Preferred a person that came from START UP EXPERIENCE in a medium company.
- Flexible at independent.
- Strong open mind.
- Ethic aspect (responsible person).

Responsibilities :  TAZZETTI - is a recognized international leading group of companies established in 1909 operating in the business of refrigerants and specialty gases, environmental technologies and services .

Description :  Job Duties will include:-

- Deal directly with customer either by telephone, electronically and face to face.
- Respond promptly to customer inquires.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquires.
- Provide pricing and delivery information.
- Perform customer verification.
- Set up the new customer accounts.
- Process orders, forms, applications and request.
- Manage customer accounts.
- Keep records of customer interactions and transactions.
- Prepare and distribute customer activity reports.
- Maintains customer database.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up, collection and allocation of payments, prepare bank deposit.
- Carry out billing, collection and reporting activities according to the specific deadlines.
- Complete accurately all necessary documentation for shipping and customer clearance
- Track, trace the purchase order to ensure on time arrival.

 Customer Service Agent Customer Service/ Call Centre 7/24/2014 [ APPLY NOW ]
REF NO: CS-064
Education :  Higher Secondary
Experience :  Not Required

Skills :  Skills:-

- You need to be over 18 years old and have access to computer with Internet.
- English language.
- No special experience necessary.

Technical requirements:-

- Own PC at home connected to Internet
- Own a private e-mail address.
Responsibilities :  Mystery Shoppers needed:-

INTERNATIONAL SERVICE CHECK is a well known global company focused on checking the quality of customer service, by using the method of Mystery Shopping. ISC is currently looking for people of all ages who are thoughtful, have an eye for detail and with good reporting skills, who reside in Kuwait, especially in Wafra . Candidates from other Middle Eastern countries are welcome too.

Description :  To analyze the service provided by various commercial outlets: restaurants, clothing or shoe shops, jewellery boutiques etc.

Tasks given to Mystery Shoppers:-

1. In order to begin with us, every candidate has to register in our database: (then choose: Contact -- Want to become a Service Checker?)

2. From time to time, you will be receiving emails or calls when somewhere in your area there are visits (checks) available.

3. For every visit you will receive detailed instructions about where and when you will have to go, what you will have to look for etc. Usually we check cleanliness, friendliness of employees and their willingness to help you during your visit. All detailed information regarding the visit is always provided in these written instructions, in addition they are often given by telephone from one of our coordinators. Some specific checks require you to pass a special certification test.

4. After your visit, you will have to write an experience report telling us exactly what happened and also answer questions from a questionnaire. Both will be available online in your personal Service Checker account.

5. Your fee is determined by the project, before the visit and always visible in your instructions. After you perform a correct check, a money transfer will be arranged within a few weeks from the date of your visit. If you are asked to do the visit in a different city, you will be paid travel expenses in addition to your checker fee.

You can do more than one visit per month

In addition, if we ask you to buy something, we will cover your expenses.
So when doing a test check for us, you can often eat for free, or even get new clothing for free etc.

What´s most important for us is your reliable report.

 Call Center Executive Customer Service/ Call Centre 7/23/2014 [ APPLY NOW ]
REF NO: CS-074
Education :  Diploma
Experience :  1 - 5 Years

Skills :  Generating leads by understanding the clients requirement regarding project.
Setting up Appointments.
Responsibilities :  Solve queries of clients about project telephonically.
Coordination with sales team.
Self motivated, goal oriented and confident.

Description :  Generating leads by understanding the clients requirement regarding project.
Setting up Appointments.
Solve queries of clients about project telephonically.
Coordination with sales team.
Self motivated, goal oriented and confident.

 Other Customer Service/ Call Centre 7/23/2014 [ APPLY NOW ]
United Arab Emirates
REF NO: CS-054
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  

1. Minimum 4 years experience in a similar role
2. Must have excellent customer service and care
3. Must be honest and reliable
4. Experience with stock control, basic accounting would be beneficial
5. Send CV with date, time and place of birth and expected salary

Description :  We are seeking to hire a Cashier.

 Call Center Supervisor Customer Service/ Call Centre 7/22/2014 [ APPLY NOW ]
logo_15886.gif PEOPLE CONQUEST
United Arab Emirates
REF NO: CS-076
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  PeopleConquest Human Resources is recruiting for one of our clientes to work in UAE - Dubai

Job Position: Assistant Manager Customer Services
Nationality: Angolan or Portuguese

Work Experience: Should have worked in the area of Customer Service or Call Center, on the level of supervisor or manager.

Key Requirement:
* 1-2 years of work experience in Angola in contact Center or client service
* Fluent in Speaking, Reading and Writing Portuguese and English
* Residence in Dubai

 Customer Service Representative Customer Service/ Call Centre 7/22/2014 [ APPLY NOW ]
logo_11994.gif G4S UAE
United Arab Emirates
REF NO: CS-065
Education :  Higher Secondary
Experience :  Not Required

Skills :  - Good verbal communication skills (Arabic or English).
Responsibilities :  Wanted Male Customer Services Staff .

- Should have good communication / English speaking skills.
- Should be able to resolve customer queries and interact with customers.
- Should have good listening and problem solving skills.
- Should be smart/presentable and have a pleasant personality.

Salary / Benefits.

- AED 1200/month.
- Transportation & accommodation provided.
- Leave salary & ticket home every 2 years.
- Medical Insurance Provided.
- All visa, uniform and related expenses covered by company.

Description :  Job Duties will include:-

- Interact with Customers with the primary aim of providing support and information on the facilities
- Problem solving
- Ensuring customer satisfaction

 Call Center Agent Customer Service/ Call Centre 7/20/2014 [ APPLY NOW ]
logo_8269.gif RCI MIDDLE EAST
United Arab Emirates
REF NO: CS-055
Education :  Higher Secondary
Experience :  Not Required

Skills :  Arabic (MUST), English, customer orientation, sales skills, computer skills
Responsibilities :  Handling inbound / outbound calls

Description :  Call Centre Agent responsible for handling inbound and outbound calls, providing customers with excellent customer service and good telephone etiquettes

 Customer Service Officer Customer Service/ Call Centre 7/18/2014 [ APPLY NOW ]
United Arab Emirates
REF NO: CS-058
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Candidate must have excellent Arabic & English skills (Written & Verbal)
- Candidate should have a exposure/experience in a call center/customer service environment
- Excellent interpersonal & communication skills are a must.
- Ability to multi-skill & co-ordinate multiple activities under pressure.
- Strong customer focus.
Responsibilities :  We are looking for Customer Service Office who must be having tri lingual capabality.
Must be knowing Arabic / English/ French- Read and written both.

Description :  Job Description:-

- Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy.
- Respond to customer queries (Calls/Emails) within the specified TAT.
- Triilingual (French/Arabic/English) Call center + Call/Correspondence work type.
- Manage customer expectations & ensure a robust communication rhythm.
- Deliver on Performance SLAs as set by the Client.

 Customer Service Representative Customer Service/ Call Centre 7/18/2014 [ APPLY NOW ]
logo_2365.gif REGUS
United Arab Emirates
REF NO: CS-072
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  
Are you:-

- An enthusiastic professional with 1-2 years experience within client facing roles?
- Customer focused, flexible and willing to go the extra mile?
- Always smiling, even if things dont go well or you are incredibly busy?

Then we are looking for you! Dont wait, and send us your CV/Resume and a motivational letter in English.
Responsibilities :  
Looking for Customer Service Representative.

Description :  Do you enjoy working in a busy reception or front office environment?

Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?

Would you like to build and maintain strong professional relationships?

Are you fluent in a local language and English?

Are you tired of long hours, weekend and night shifts?

If you answered YES to all above questions, please read further.

Regus is the world leader in offering office space solutions (offices, meeting rooms, business lounges, etc.), we accommodate more than 1.000.000 clients every day in 100 countries and 600 cities. In 2013, we open a new centre every 3 days somewhere in the world and we develop new concepts such as open workspace and mobile working in heart of traffic hubs, train stations and business areas. To support the growth of our business, Regus is looking for new talent to join its successful team!

As the face of our business you will play a key role in delivering a five star customer service to our clients.

Your daily tasks and responsibilities will cover:-

- Front office: Welcoming and greeting customers, handling phone calls.
- Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
- Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
- Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
- Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Are you:-
- An enthusiastic professional with 1-2 years experience within client facing roles?
- Customer focused, flexible and willing to go the extra mile?
- Always smiling, even if things dont go well or you are incredibly busy?

Then we are looking for you! Dont wait, and send us your CV/Resume and a motivational letter in English.

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