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  Job Position Job Category Posted On Action
 Technical Support Staff Tech Contract / Information Technology 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: TC-0576
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  1. High school diploma or GED required; Some college preferred
2. Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.
3. Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
4. Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc.
5. Ability to research, navigate and locate answers from webpages and resources independently.
6. Ability to install / uninstall applications in Windows / MAC
7. Ability to align communication styles with customers and display deep customer empathy
8. Ability to communicate through written and verbal communication
Experience with desktop and/or online software and/or software troubleshooting; or Tax software - Preferred:
1. Call Center experience, assisting customers with issues via phone, chat and email.
2. 1(+) year of experience troubleshooting hardware and software.
3. Ability to type using proper grammar at a rate of at least 20 wpm with a minimum accuracy rating of 80%.
4. Ability to enable / disable antivirus, firewall and anti-spyware.
5. Have used tax software in the past or have prepared own taxes; familiar with tax terminology
Responsibilities :  Technical Support will primarily assist customers who have begun using the tax software or online product that need assistance navigating or trouble shooting issues they experience within the product. They will also primarily assist customers who have completed their taxes using this software and are at the stage of printing and filing their returns. Agents will be expected to trouble shoot hardware and software issues. This fulltime seasonal role will also help customers with product selection and purchase inquiries, updating of billing information and data entry. Assist customers with inquiries regarding product configuration, troubleshooting errors and other issues encountered during the installation / download procedures. Agents will also help customers who are working on their return with both product/software inquiries, as well as with tax software questions and calculations.

Description :  1. Ability to adhere to work schedules, as well as the flexibility to work overtime when needed.
2. Making customers and their needs a primary focus of one''s actions; developing and sustaining productive customer relationships.
3. Demonstrating a positive/understanding attitude in the face of difficult or challenging customer interactions. Having the ability to multi-task with multiple contacts at the same time.
4. Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas.
5. Proactively and quickly making sense of complex customer issues; responding effectively to complex and ambiguous situations; communicating complicated information simply.
6. Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
7. Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
8. Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
9. Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
10. Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
11. Proven track record solving complex customer problems utilizing deep customer empathy in conjunction with numerical, abstract and verbal reasoning skills.

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 Other Tech Contract / Information Technology 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: TC-0575
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BS in computer science or related field.
5-7 years experience implementing and enhancing SaaS (Software as a Service) application with workflow capabilities including ServiceNow platform
1-3 years Java development experience
Understanding of Information Technology and Human Capital Management processes, case management, and incident management processes
Demonstrated proficiency in HTML, CSS, SQL/Oracle query languages and JavaScript is preferred
Experience working with jQuery, PHP, CMS and federated search is preferred
Experience in website design and taxonomy is a plus
Must be able to problem-solve and troubleshoot, in addition to the ability to work independently in a dynamic team environment.
Energetic team player with a can-do attitude, with an understanding that challenging, dynamic environments create opportunity.
Global experience within the following business areas is preferred: payroll, benefits, compensation, employee and manager self service, and leave management.
Experience in coordination and collaboration with a team of business analysts and programmer/analysts.
Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.
Experience in effective communication and presentation of information technology solutions.
Experience in supporting vendor proposals, assessment, negotiation, and management.

Description :  Technology Strategy Advisor

The ServiceNow Architect is responsible for designing and developing solutions to web based tools that support Information Technology ITSM processes and Human Capital Shared Services through ServiceNow. The successful candidate will thrive in a dynamic environment, embrace a collaborative approach to delivering business value, and maintain focus on the impact of technology solutions on our employees, customers and end users.

Duties & Responsibilities:

Participate on project teams to deliver enterprise wide solutions to complex business problems
Work with business in identifying opportunity to provide self service options for employee to address HR and Information Technology related questions
Provide functional/technical architecture and design for new initiatives within the ServiceNow platform along with leading junior developers.
Provide proof of concept planning and analysis. Create formal work breakdown structures in order to estimate the resource impact of requested work
Configure ServiceNow platform to implement Knowledge base articles
Run analytics within ServiceNow platform to identify frequently asked questions and convert the same to Knowledgebase articles
Provide alternatives and recommendations on innovative technology solutions to meet the requirements of the business
Support the resolution of Tier 2 and Tier 3 issues across our web tools and integration services
Collaborate with our Product Management team on industry trends in support of long term system strategies and roadmaps
Provide subject matter expertise on our web based tools and services as it applies across the broader IT architecture
Perform detailed technical coding to meet functional requirements for enhancements and projects
Migrate code between environments according to a formal methodology
Consistently demonstrate a high aptitude, propensity to learn, passion for success, and willingness to challenge oneself and your peers


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 Customer Service Agent Customer Service/ Call Centre 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: CS-097
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months+ customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement

Description :  Customer Service Associate

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of a large nationally recognized health insurance company. You will be empowered to solve simple to complex issues for these customers. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them.



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 Sales Sales 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: SL-1314
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BA/BS or equivalent experience
Business and financial acumen, preferably in one or more of the assigned industry markets
Project management experience, with emphasis on managing multiple workstreams simultaneously
Proven track record of supporting sales teams in one or more of the following area
Market strategy and sales collateral development
Lead generation strategy and management
Sales support and/or proposal development
Client account planning
Sales process and effectiveness management
Sales compensation and credit management
Excellent written and verbal communication skills
Experience navigating a large and complex organization
Experience using Salesforce.com a plus
Experience in the customer service and/or call center field a plus
Responsibilities :  For your assigned CBUs, you will be responsible for:

Program management for the annual sales interlock and target setting process
Program management of account planning, working with each Client Executive to schedule, organize and follow up from one or more account planning sessions annually
Develop and manage client immersions, site visits and key client meetings on behalf of the CE or SE
Manages the list of assigned target accounts to each CE and SE, along with the overall Tier 1 target list for each CBU
Integrate with Demand Gen for campaign, event and call-out execution within each CBU
Integrate with Marketing for sales collateral, press releases, case studies and credentials
Manage the win/loss review process for each CBU
Support the CBU Lead in planning team meetings, monitoring the team pipeline and managing each team members progress against their individual targets
Support the CBU lead in managing the CBU sales process, including qualification of new logo targets, scheduling and preparing for Deal Strategy Sessions, managing team meetings, etc.

Description :  

The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.
Sales Effectiveness Lead


The Client Executives (CEs) and Sales Executives (SEs) who manage our client accounts are required to build relationships across all of a client organization, and help our clients solve complex customer experience problems. It requires the ability to navigate a clients organization, build account plans for growing their client accounts, and develop a strategy for winning individual competitive pursuits. They need a support team that is familiar with those objectives and can help structure the processes and leverage tools to support them.




How the Sales Effectiveness Lead Fits this Focus



As a member of our Global Markets and Industries (GMI) team you will manage the sales effectiveness of two Client Business Unit (CBU) teams who are focused on growing our business in specific industry verticals. Youll need to understand their markets, lead efforts to tailor TeleTechs standard offerings and sales collateral for those markets, and enable individual client planning and sales efforts. Youll also need to build relationships with the individual CEs and SEs, know their assigned territories and sales targets, and monitor their progress towards achieving those targets. Lastly, youll be responsible for ensuring the teams that you support are informed of and following the underlying sales processes, including guard rails around legal, pricing and leadership approval requirements, and that theyre leveraging all of the sales tools available to them.


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 Customer Support Representative Customer Service/ Call Centre 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: CS-096
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Customer-service oriented
Outgoing & Kind
Passionate & Motivated

Description :  Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

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 Engineer Tech Contract / Information Technology 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: TC-0574
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  5+ years experience with virtual server infrastructure management, support, and implementation in mid- and large-sized data centers
5+ years experience desired in a fast-paced mobile development environment (Android and iOS).
Current Microsoft MCSE certification
Strong analytic and research skills
Experience with RFP evaluations and requirements definition
Windows Server 20xx
CentOS Linux
Amazon AWS (S3, EC2, etc.)
VMware 5.x
Commvault DR
Microsoft IIS
LAMP
Jetty
Rabbit MQ.
Powershell
Microsoft SQL Server 20xx (SSAS, SSIS, SSRS)
F5 Load Balancing

Description :  Senior Engineer


Position Summary:
A key member of the technical team supporting the definition, design, operation, compliance and implementation of a new cloud-based computing solution. Must be fully aware of state-of-the-art cloud-based technologies and products as well as industry best practices with regard to the implementation, deployment, compliance and maintenance of cloud-based global Customer Experience solutions. This is an exciting opportunity for a cloud professional with the ability to drive innovation, reliability, performance and scalability.

Duties, Skills & Experience
Exemplary customer skills with a passion for solving problems and helping people are required.
Excellent written and verbal communication
Experienced defining standard operating procedures for operations.
Demonstrated experience successfully deploying, monitoring and maintaining mission-critical production installations.
Mediumscale experience with various EC2 systems and AWS in general (VPC, Security Groups, ELB, Route Tables, CLI API).
Enterprise experience managing Public/Private/Hybrid cloud performance challenges and their solutions.
Expert level Windows Server 2012 administration.
Good understanding of the OSI stack, especially TCP/IP best practices, troubleshooting and current tools (Wire Shark, Fiddler, CLI commands).
Enterprise experience in Agile/SCRUM software development.
Perform standard changes and provide escalation support for complex technical issues per ITIL methodologies.
Participate in Tier-3 Support on-call rotation.
5+ years professional experience in a commercial or web-scale system software development and delivery environment.
Mid-level experience with software programming, to include: .NET (ASP.NET, C#, SQL Server scripts), Javascript, Java, HTML/XML, etc.
Expert level DBA experience with MS SQL Server 2012 or MySQL.
Big Data experience

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 Other Accounting / Finance 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: ACC-0438
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. BS/BA in Accounting
2. Certified Public Accountant Candidate
3. Basic understanding of ASC 605 Revenue Recognition
4. Good organizational, analytical, and communication skills
5. Knowledge of Oracle Projects plus.
6. Intermediate knowledge of Microsoft Excel
7. Basic knowledge of Microsoft Word
8. One year of public audit experience preferred


Responsibilities :  From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.

Description :  Revenue Assurance Analyst

The Revenue billing analyst is an essential position that supports the financial management function of TeleTech. This position will have the opportunity to work cross functionally with the entire CFO organization including the Finance department, GL Accounting team, Operations team, Treasury, and the Legal department. The Revenue billing analyst will be part of a small team of revenue specialists to ensure proper revenue recognition models are established for a number of different arrangements that encompass BPO services, Professional Services, and Software. Candidates for this position should be ambitious and outgoing and interested in learning one of the most complicated areas of financial reporting. The position offers an enormous amount of exposure to all financial areas of the TeleTech organization and is a great opportunity to develop professional skills.

Essential Duties & Responsibilities:


Assist with contract review and determination of proper revenue recognition.
Preparation of journal entries and schedules for month end close process.
Preparation of monthly balance sheet reconciliations and research variances.
Assist in preparation of audit requests and other projects as deemed necessary.
Assist with special projects as assigned by the Controller, CFO and other Directors and VPs.



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 Other Customer Service/ Call Centre 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: CS-095
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Strong desire to Help Seniors Live Healthier Lives
Superior customer service skills
Minimum six (6) months proven consultative sales experience
An education level of at least a high school diploma or GED
Authorization to work in the United States
Prior stable work experience

Description :  Healthcare Insurance Career Development Program

Care about health? Care about people? We want to help you foster your career expansion in the fast-growth healthcare industry. Join our team of upbeat, friendly Licensed Healthcare Agents to support this nationally-recognized, public health insurance client.

We are currently looking for dedicated and energetic individuals to participate in our Healthcare Insurance Development Program and become successful Licensed Insurance Agents. No previous insurance experience required.

We will help you get your state licensing in Health Insurance. While participating in this program, TeleTech will cover the cost of the licensing training and the exam fees for prequalified applicants. Upon successful completion of the State Exam and receipt of your State License, you will be considered for employment as a Licensed Healthcare Insurance Agent!

Once you are part of our Licensed Agent team, the benefits are extensive:
Base pay rate plus performance-driven compensation!
Business casual in an attractive, comfortable work environment
Great working hours

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 Designer Other 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: OTH-0554
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Respect, Passion, Integrity, Communication, Trust. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:


Strong understanding of Teletechs business, core values, and goals
Strong organizational skills and interpersonal skills in working with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Knowledge of and practical application of Adult Learning Theory and instructional design principles
Excellent written and oral communication skills; strong technical writing skills
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Basic Project Management skills
Strong Time Management skills
Excellent presentation/facilitation skills
Instructional Design experience
Excellent computer skills in Microsoft Office and ability to learn technology quickly
Demonstrated commitment to a teamwork environment
Background in training/teaching and/or adult learning, preferred
Knowledge of call center business and/or experience, desired
Experience using e-Learning software such as Captivate, preferred
Knowledge of Adobe Photoshop, Flash, HTML principles, preferred

Description :  Instructional Designer

The Instructional Designer at TeleTech serves a critical role in the business understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.





The successful employee in this role will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods. He or she will build e-Learning, instructor-led or blended solutions to best suit the content and audience. The TeleTech Instructional Designers build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance. They are accountable for completing deliverables and projects on time. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.


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 Programmer Marketing / Internet 9/16/2014 [ APPLY NOW ]
logo.gif TELETECH
USA
REF NO: MK-0295
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. Education: BA/BS
2. 3+ years of SAS programming experience required; proficiency in SAS/Base and Macro
3. Knowledge of Unix and ability to perform jobs in the Unix operating environment
4. Knowledge of basic statistical concepts
5. Familiarity with large-scale relational databases, and ability to design/maintain relational databases
6. Proficiency in Excel and PowerPoint
7. Strong attention to detail
8. Strong verbal and written communication skills
9. Comfortable working in a team-oriented, deadline driven environment
10. Business, economics, or quantitative methods background preferable
11. Ability to work independently


Description :  Programmer Analyst

1. Help design analytic data set specifications
2. Manage and manipulate multiple large SAS data sets, including: defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions
3. Prepare specific analytic deliverables, combining multiple programming outputs to create cohesive reports in Excel
4. Contribute to the definition and development of key findings and marketing-oriented conclusions



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