GENPACT

- Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy.
- Respond to customer queries (Calls/Emails) within the specified TAT.
- Triilingual (French/Arabic/English) Call center + Call/Correspondence work type.
- Manage customer expectations & ensure a robust communication rhythm.
- Deliver on Performance SLAs as set by the Client.

Skills
Skills:-

- Candidate must have excellent Arabic & English skills (Written & Verbal).
- Candidate should have a exposure/experience in a call center/customer service environment.
- Excellent interpersonal & communication skills are a must.
- Ability to multi-skill & co-ordinate multiple activities under pressure.
- Strong customer focus.

Responsibilities

- Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy.
- Respond to customer queries (Calls/Emails) within the specified TAT.
- Triilingual (French/Arabic/English) Call center + Call/Correspondence work type.
- Manage customer expectations & ensure a robust communication rhythm.
- Deliver on Performance SLAs as set by the Client.