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  Job Position Job Category Posted On Action
 General Manager Management / Consulting 10/19/2018 [ APPLY NOW ]
logo_131.gif DIRECT MARKETING SERVICES - DUBAI, UAE
United Arab Emirates
REF NO: MGMT - 0157
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Our Client, Direct Marketing Services is the largest Direct Marketing agency in the Gulf. With a massive infrastructure, partnership with postal agencies, DMS is a one stop shop direct marketing agency that serves its clients in the areas of database management and marketing, direct mail campaign, call centers and letter shop services. The client roster includes Nestle, Procter and Gamble, sony, Saudi Airlines and other multinational and regional leaders.

Job Description:

Be Direct!

The Leading Direct Marketing Agency in the Gulf is looking for entry level managers with 1-2 years experience in similar industries to lead a new generation of Multinational Direct Marketing projects.

Requirements:

- University graduate
- Understanding of culture, direct marketing, loyalty programs, databases and print management
- Strong communication, project management and organization skills
- Client Servicing a plus!

Conveniently located in Qusais, competitive remuneration, great work environment!



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 Export Manager Management / Consulting 10/19/2018 [ APPLY NOW ]
logo_511.gif MISR GLASS MANUFACTURING COMPANY, EGYPT
Egypt
REF NO: MGMT 0003
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Our Client, Misr Glass Manufacturing Company S.A.E (MGM) is an Egyptian Joint Stock company specialized in the production of quality lightweight flint, green and amber glass containers for a variety of consumer and pharmaceutical products.
MGM was established in 2004. In the same year, MGM purchased the fixed assets of ElNasr Glass Company at Mostorod, which was sold as part of Egypts privatization program.

Combining experienced employees in El Nasr transferred to MGM after acquisition with state-of-the art equipment in glass forming and ampoule manufacturing technology as well as international technical know how transfer, the company is set to achieve great success in the local and international markets.

Major Shareholders of the company are El-Zayat Group who was the previous owner of Al-Ahram Beverages Company before its recent acquisition by Heineken International. El-Zayat Group succeeded in making Al-Ahram one of, if not, Egypts best privatization success story.With headquarters in Cairo, MGM provides superior services for the production and decoration of glass containers for consumer and pharmaceutical products, serving both the domestic and international market. Our goal is to exceed the expectations of every client by offering outstanding customer service and high-quality products both for the local & international markets.

Our Client is seeking to recruit an Export Manager to join their company.

Job Description:
5 - 10 years experience in similar position.
Good knowledge of the glass manufacturing industry (at least 5 years)
Excellent knowledge of English language ( speaking, reading and writing ) (preferably Arabic)
Excellent Computer skills.

The candidate should also have the following skills:
a) Excellent planning and follow up.
b) Excellent experience in international marketing and market research.
c) Excellent knowledge of product distribution, quality marketing and pricing.
d) Excellent knowledge of customer segmentation and targeting.
e) Ability to interact with global clients at all levels of management to develop new business.
f) Proven track record



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 Receptionist Management / Consulting 10/19/2018 [ APPLY NOW ]
logo_11960.gif CRESCENT REAL ESTATE
United Arab Emirates
REF NO: MGMT-0164
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  

- Energetic, motivated and Presentable.
- Able to response and solve problems independently.
- Responsible, with good communication skills.
- Computer literate.
- Have at least one to two year of experience preferably in the same field.
- Fluent in English or Russian, Arabic, Hindi, Urdu, etc.
Responsibilities :  Female Secretary / Receptionist for a real estate company situated in Business Bay.

Description :  Female Secretary / Receptionist for a real estate

Looking forward on meeting you at the interview.
Best of Luck!
Crescent Real Estate

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 Relationship Manager Management / Consulting 10/19/2018 [ APPLY NOW ]
logo.gif BRIXFORD MANAGEMENT
Saudi Arabia
REF NO: MGMT-0196
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  1. Must have strong interpersonal skills and the ability to deliver highly personalized service to a group of High Net Worth clients
2. Exceptional client service phone skills
3. Must have extensive knowledge of our policies and procedures and ability to work in a fast paced deadline oriented environment

Responsibilities :  1. Partners with S (AE) in implementing a structured client contact strategy and promotes annual guidance reviews.
2. Implements structured client contact strategy such as local market development through strategic targeted mailings in partnership with the AE.
3. Manages inbound calls and emails generated by a book of clients and takes responsibility for proactive outreach to clients.
4. Conducts basic guidance preparation discussions with clients that support the overall strategies developed for the client by the Account Executive.
5. Sets up targeted appointments to address client needs related to products and services. Responsible for basic sales interactions, including customer facing conversations to help advance the sales cycle.
6. Prepares reports and information for client meetings, including prospect and referral letters in accordance with compliance requirements.
7. Conducts basic prospecting and/or sales communication with clients in the S (AE) book and potential new business at the discretion of the S (AE).


Description :  Our company is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our clients, helping them steer our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions.

We have 170+ Reliable Investor Centers across the United States and Middle East and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend our reach. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs


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 Other Management / Consulting 10/19/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0226
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTech's business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Proficient in English, both written and verbal
Technology acumen and reporting
PreferredQualifications
Knowledge of call center business/BPO industry
Call center experience
Sales experience
Six Sigma


Description :  Senior Service Delivery Manager

Senior Service Delivery Managersadhere to TeleTech key performance objectives, indicators, metrics, and ratiosfor line(s) of business, and can step in for the service delivery director whennecessary. Support Service Delivery Manager and/or Service Delivery Director inmanaging overall goals and objectives maximizing resources for optimal metricsachievement, performance, and service level adherence. Have responsibility forone or more lines of business, assist with budgeting, leadership, engagement,performance management, communications, and development of team(s). Supportsite/client ramps, proper reporting and analysis for managing the operationsalong with representing and negotiating issues up and down chain of command.Utilize systems and procedures to improve the operating quality and efficiencyof the operations. Work daily to improve processes and performance that enhancebottom line results. Work closely with business partners and clients to resolveall related issues. Improves efficiency and accuracy of business processes andimplements improvements. Senior Service Delivery Managers are responsible forcommunicating and affirming directives and have functional expertise in areassuch as WFM, QA, Training and working knowledge of TA, HC, and Facilities.

Key Performance Objectives

1. Ensure 100% delivery of all SOWrequirements and goals for TeleTech and achievement of client revenue targets.Actively implement strategies and initiatives to enable thebusiness to achieve its objectives. Communicate the core strategy and goals tothe team. Establish metrics for success, set clear daily priorities, and drivethe team to meet goals. Understands the key business objectives, timeframes,and requirements associated with each goal. Include upselling/sales conversionmetrics. (Strategic thinking, project management, results orientation,business acumen, customer focus, achievement motivation)

2. Manage day-to-day operations anddeliverables. Deliver timely and efficientsolutions to all operations‐related requests. Employ effectiveorganizational and time‐management skills to deliver solutions to routine andemergency requests and general needs within established timelines. Attendoperations reviews and hold team meetings to review previous performance andfuture improvement planning to include action plans. Manage problem resolutionas needed. Determine appropriate use of resources to meet goals and schedules.Manage regular preparation of operations management reports; attend site andclient calls and meetings. (Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting)

3. Improve the key success metricsassociated with goals. These include:
Customer, Employee, and Client Satisfaction Scores
Client Service‐Level Goals
Monthly Revenue and Margin Goals
FCR - (First Call Resolution)
RPC - (Revenue Per Call)
Senior Service Delivery Managers areheld accountable for absenteeism, attrition, in‐chairoccupancy, reliability, schedule adherence, retention, and profitability. Theygather information, analyze data, observe the process, and lead the effort toconsistently improve processes and contractual performance metrics. Thisincludes challenging every aspect of the processes. Recommended changes must bemonitored and measured to ensure bottom‐lineimpact to the process. (Data analysis, customer focus, ROI calculations,persuasion, problem solving, strategic thinking, achievement motivation)

4. Drive client message, activelymanage the staff, support, motivate, and retain an outstanding team. Responsible for mentoring, training, evaluating, anddeveloping the staff. Previous experience working in similar environment withdemonstrated ability to train team members, in‐personor virtually, as called for. Tracks TTECH U completion rates. Provide support,information and assistance. Accountable for managing broader issues and torespond and manage issues as appropriate. Help the staff to set realistic andmeasurable goals, and develop reward program(s) as needed. Take responsibilityfor motivating and retaining an outstanding team. Provide coaching anddevelopment opportunities, and address performance issues as appropriate.Monitor progress towards goals. (Leadership, staff development,accountability, coaching, interviewing, motivation, resourcefulness, highintegrity)

5. Manage the communication. Maintain a positive, respectful, and caring attitude.Communicate problems clearly and collaborate with business partners to ensurethat issues will be resolved quickly with a minimum long term impact. Offerclear and objective alternatives, and work with the team to help implementsolutions. Identify and communicate any potential problems or challenges asthey surface. Communicate changes in priorities and direction of the goal orproject to the staff. (Team work and collaboration, fairness, followthrough, engagement, honesty, openness, directness, timeliness)

6. Escalate system level issues tothe appropriate systems/IT support/vendor team. Must be able to identify and set up ideal workspace per jobrequirements; this includes having access to the proper equipment required tofully perform job functions. Clearly identify and manage all system levelissues including the scope of problems and relative urgency. Manage cleardocumentation of problems via email or ticketing system to the appropriatesupport team. Assist as necessary in isolating the root cause of problems andimplementing solutions to ensure problems have been addressed. (Systemstroubleshooting, sense of urgency, timeliness, analysis, and problem solving)

7. Ensure compliance with TeleTech'sprocesses and tools, and manage system changes. Ensure compliance with federal and statelegislation/regulations and TeleTech's internal policies and procedures tounderstand, oversee, and prevent and/or minimize potential liability.Responsible for continuous improvement in the overall processes. Manage andprovide immediate and direct feedback to the team to ensure full compliance.Oversee training and constructive feedback on all aspects of the process.Maintain confidentiality of sensitive data (Process understanding, attentionto detail, process improvement, timeliness, accountability, judgment)


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 Business Development Manager Management / Consulting 10/19/2018 [ APPLY NOW ]
logo.gif ABSOLUTE CONLIGUS
United Arab Emirates
REF NO: SL-1427
 
Education :  Bachelors Degree
Experience :  Not Required

Skills :  MLM networking experience

Description :  You have MLM Networking experience, love taking to people to build up your own business? Then you are exactly the person we are looking for.
Conligus is a global operating MLM Company with over 500.000 Members spread over 6 continents in over 160 countries. As we now are entering the middle east market we are looking for a MLM specialist with Network marketing experience.

Our mission in Conligus is to help people from all corners of the world, who wants to start their own business and become successful entrepreneurs. We will create a global force of entrepreneurs that share our philosophy to share the wealth.

To create a global force of entrepreneurs that share our philosophy to share the wealth”
Our goal is to reach 1 million entrepreneurs within 2015 and create a wealthy global community of people just like you!
We don’t promise you millions without working, but what we do promise is durable ongoing success and high residual income.

More information and free registration at:

http://absolute-conligus.com/yourwaytosuccess


We offer:
- A revolution in the global online business
- Unique distribution concept
- Our concept is developed from MLM professionals for MLM professionals
- High profits and bonuses
- No product sale
- Your chance to be part of a new auction platform from the beginning on




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 Other Management / Consulting 10/19/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0265
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Math/statistics and computer proficiency
Strong analytical skills
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
Reporting
Preferred Qualifications
Knowledge of call center business
Call center experience

Description :  Senior Specialist, Workforce Management

Workforce Management Senior Specialist

Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting & analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns. WFM Sr. Specialists ensure that policies for scheduling are followed. They provide recommendations (based on forecasting and trending analysis), on FTE hiring for various lines of business (LOBs), across sites as well as conduct head count production analysis. WFM Sr. Specialists are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards. WFM Sr. Specialists work closely on day-to-day basis with operations leadership influencing and providing recommendations based on agents performance reports in order to comply with financial requirements. WFM Sr. Specialists work closely with HC on scheduling and uploading employees to new hire trainings, nesting time, and transitioning from one line of business to another when needed. WFM Sr. Specialists are expected to have a thorough working knowledge of TeleTechs policies and procedures related to WFM duties and client specific requirements and expectations of service level.
Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Sr. Specialists are given daily, weekly, and monthly tasks, which must be met on time. They provide support for real time monitoring for schedule adherence; forecasting and analysis. They monitor agents performance, provide advices/suggestions to Operations on metrics, schedules and shifts; work closely with them on action plans. WFM Sr. Specialists prepare production reports and data analysis for Operations, HC and WFM leadership. They are accountable for verification of schedule modifications based on various work flow components, such as associates breaks, lunches, time off, vacations, outages, etc. (Time management, achievement motivation, results orientation, efficiency, accountability, data analysis)
2. Learn key business objectives, timeframes, and requirements associated with each goal and task. Become a WFM process and system expert. This includes high level of knowledge of WFM practices and policies and having a thorough understanding of systems that support those functions, such as EWFM (Employee Work Force Management), Avaya, and other TeleTechs and client specific tools and systems. WFM Sr. Specialists are expected to be a POC (Point of Contact) for WFM tools and systems if issues arise. Adapt quickly to any changes in the process. Be able to troubleshoot and analyze staffing issues, and work closely with WFM to uncover and report issues that will impact WFM systems and processes. Understand the requirements for each task while strictly adhering to TeleTechs policies and client requirements/expectations. (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis)
3. Understand and improve the key success metrics associated with workforce management goals. These include:
IOCC% and POCC% management
Achieve client level service objectives
Manage staff to volumes and adjust accordingly
Schedule adherence
Outage management
WFM Sr. Specialists should gather information, analyze data, observe the process and participate in efforts to constantly look for opportunities to improve current process affecting schedule adherence and reporting and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)
4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate scheduling and staffing problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact. Proactively share all work force issues with management. Take personal responsibility for solving and finding solutions. WFM Sr. Specialists make data analysis based on clients requirements and work to address all clients needs based on metrics/staffing/revenue issues. (Customer focus, friendly, helpful, accountability, diplomacy, communication)
5. Escalate staffing issues as appropriate. Clearly identify work force issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)

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 General Manager Management / Consulting 10/19/2018 [ APPLY NOW ]
logo.gif REGUS
United Arab Emirates
REF NO: MGMT-0290
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Description :  At Regus, we’re leading a business revolution – with over 1 million clients – we’re building a brand new sector that’s growing rapidly all over the world. We’re helping businesses of all sizes adapt to the changing needs of mobile working, global growth and the demand for flexible working – we make business happen.

You’ll run one of our hi-tech centres like your own business - that's overall responsibility for sales and operations - making it the place to be for a wide range of business clients. From identifying and winning new clients to recruiting, motivating and managing a team, you’ll run the centre smoothly, successfully and, most of all, profitably.

We are looking for people with outstanding commercial acumen and an excellent customer service attitude. You'll need professional communication skills with the ability to network at senior levels, building strong business relationships.

To see a detailed job description, please visit Reguscareers.com and select the working at Regus tab.

Join us and we’ll give you all the training and development you’ll need to build a successful and rewarding career with a growing global company.

We’re always looking for the best talent - whether you are a manager of customer service teams or in the front line of service, or even a graduate starting out, we want to hear from you too.



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 Director Management / Consulting 10/19/2018 [ APPLY NOW ]
logo.gif REGUS
United Arab Emirates
REF NO: MGMT-0366
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Description :  Area Director - 8233BR


The Area Director (AD) is accountable for the overall performance of a group of business centres within a market. This includes the financial performance, control of costs, performance of people and the delivery of world class customer service. The AD role is to drive the planning and measuring of performance, coordinating all efforts in their area through monthly business reviews.

Key Responsibilities:
Leading my area
* Ensuring EBIT targets are met/exceeded
* Ensure customer satisfaction is high
* Ensure employee satisfaction is high
* Area development on track with NCO's (new centre openings)/acquisitions

Planning and Business Reviews
* Monthly Business Reviews with Country Manager
* Understanding Business Review metrics
* Creating action plans
* Resource planning
* Reviewing competition

Sales and Marketing
* Managing sales performance
* Get the product right
* Following the sales process
* Manage and maximise pricing in your area
* Review renewals and retention
* Generating inquiries and demand
* Review real estate and broker activity

Cost Management
* Review centre level costs each month
* Review bad debt
* Review headcount and opportunities for flexible working

Key Skills
* Good communicator
* Commercial awareness
* Results oriented
* Team leader
* Skilled negotiator
* Embraces Change




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 Assistant Manager Management / Consulting 10/19/2018 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: MGMT-0374
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  ASSISTANT GENERAL MANAGER ? STUNNING RESTAURANT, DUBAI!!

My client in Dubai is currently looking for an exceptional Assistant General Manager for one of it?s upmarket restaurants!

The ideal candidate for this Assistant General Manager role will be someone who has a similar background in high profile restaurants, preferably independent operators.

Must be well-presented and hard-working, striving to deliver top quality service & food to all guests and to inspire and lead the team! This AGM job role would suit an individual with strong communication skills and a real passion for what they do!

Salary Package Offered: 18,000AED all inclusive plus service charge


Description :  Role: ASSISTANT GENERAL MANAGER - STUNNING RESTAURANT, DUBAI!!
Sector: Management
Location: Dubai
Salary: ?3.3k per month + all inclusive and dependent upon experience


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