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  Job Position Job Category Posted On Action
 Sales Representative Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo_3556.gif N M K INTERNATIONAL TRADING (PVT) LTD
United Arab Emirates
REF NO: OPN-064
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  
Should be fluent in Arabic & English languages, and should have experience in Al Rasai market area, with good Computer literacy
Responsibilities :  
Sell the Edible Oils and Fats related products of the Company.

Description :  
Sell the Edible Oils and Fats related products of the Company will be some of the main duties you will be required to perform.

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 Receptionist Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo.gif FUTURE ARCHITECTURAL GLASS LLC
United Arab Emirates
REF NO: OPN-214
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Requirements:-

- High school diploma generally required.
- Knowledge of administrative and clerical procedures.
- Knowledge of computers and relevant software applications.
- Knowledge of customer service principles and practices.
- Keyboard skills.

Skills:-

- Verbal and written communication skills.
- Professional personal presentation.
- Customer service orientation.
- Information management.
- Organizing and planning.
- Attention to detail.
- Initiative.
- Reliability.
- Stress tolerance.

Description :  Job Duties:-

- Answer telephone, screen and direct calls.
- Take and relay messages.
- Provide information to callers.
- Greet persons entering organization.
- Direct persons to correct destination.
- Deal with queries from the public and customers.
- Ensures knowledge of staff movements in and out of organization.
- General administrative and clerical support.
- prepare letters and documents.
- Receive and sort mail and deliveries.
- Schedule appointments.
- Maintain appointment diary either manually or electronically.
- Organize meetings.
- Tidy and maintain the reception area.


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 Sales Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo.gif SILWAN INTERNATIONAL GENERAL TRADING LLC
United Arab Emirates
REF NO: OPN-230
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  If you are an Indian national with minimum 5 years of sales experience in the food industry in the U.A.E., have good contacts in the food industry, a valid drivers license and reasonably good English language skills, please forward your CV with photo and contact details.
Responsibilities :  Sales people are responsible for making sales calls and sales visits to develop and expand their companies market share. The business-development process is the primary responsibility of the sales person. Companies must continue to grow in order to avoid being enveloped by their competitors.

Description :  Silwan International General Trading is a supplier of food products - focused primarily on the dairy powder and chocolate sector. We currently have two vacancies for sales representatives in the U.A.E..




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 Maintenance Mechanic Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo.gif JUMBO PACKAGING PRINTING INDUSTRIES LTD.
Tanzania
REF NO: OPN-256
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  
1. Removes defective parts by dismantling devices.
2. Determines changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments.
3. Adjusts functional parts of devices and control instruments by using hand tools, levels, plumb bobs, and straightedges.
4. Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
5. Fabricates repair parts by using machine shop instrumentation and equipment.
6. Conserves maintenance resources by using equipment and supplies as needed to accomplish job results.
7. Provides mechanical maintenance information by answering questions and requests.
8. Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.


Description :  
1. Packaging Printing Industry

2. Corrugated Box making plant production and maintainance in charge.

3. Production and Maintanace - Plant Manager


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 Sales Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo.gif HIT DIAMOND CO LTD
United Arab Emirates
REF NO: OPN-284
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  GOOD COMMUNICATION SKILLS
ABLE TO WORK INDEPENDANTLY
HARD WORKING
INTERESTED ON SELLING
lANGUAGES: FLUENT ENGLISH AND ARABIA

Description :  SHARJAH JEWELLERY SHOW (1-5/10/2013)
PART TIME JEWELLERY EXHIBITION PROMOTER

- RESPONSIBLE TO SELL JEWELLERY TO WHOLESALERS, RETAILERS AND END-CONSUMPTION CUSTOMERS

-PROMOTE COMPANY PRODUCTS, HAS TO BE TALKTATIVE,PROACTIVE, TO BE PATIENT

- SERVING THE CUSTOMERS UPON THEIR REQUESTS ON JEWELLERY


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 Team Leader Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo.gif CORBORNDAM UNIVERSAL LTD
Canada
REF NO: OPN-297
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  Tpm,5s,six sigma
Responsibilities :   Manufacture and pack products as necessary.
Train new employees and coach existing employees.
Ensure the safety and productivity of all employees assigned to designated shift.
Ensure security of facilities during designated shift hours.
Enforce all safety and processing procedures.
Enable effective communications between management and operators.
Perform related duties as assigned or as the situation dictates.


Description :  This position is responsible for the safety and productivity of all production employees staffed on designated shift, as well as plant security. Additionally, the Team Leader position is accountable for ensuring that production scheduled for completion is executed in a timely manner and within all quality parameters and for participation in both the hiring and performance management processes.

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 Accountant Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo.gif RTA
United Arab Emirates
REF NO: OPN-331
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Accounting, Corporate Finance, Reporting Skills, Attention to Detail, Deadline-Oriented, Reporting Research Results, SFAS Rules, Confidentiality, Time Management, Data Entry Management, General Math Skills

Junior Indian accountant with 2 years experience
4000+ home+ food

Description :  1. Prepares asset, liability, and capital account entries by compiling and analyzing account information.
2. Documents financial transactions by entering account information.
3. Recommends financial actions by analyzing accounting options.
4. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
5. Substantiates financial transactions by auditing documents.
6. Maintains accounting controls by preparing and recommending policies and procedures.
7. Guides accounting clerical staff by coordinating activities and answering questions.
8. Reconciles financial discrepancies by collecting and analyzing account information.
9. Secures financial information by completing data base backups.
10. Maintains financial security by following internal controls.
11. Prepares payments by verifying documentation, and requesting disbursements.
12. Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
13. Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
14. Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
15. Maintains customer confidence and protects operations by keeping financial information confidential.
16. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
17. Accomplishes the result by performing the duty.
18. Contributes to team effort by accomplishing related results as needed.


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 Director Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: OPN-379
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Director, Service Delivery

Essential Duties & Responsibilities:

Percent of Time

Define program/project requirements, develop tactics, and oversee implementation activities required to successfully meet agreed upon client business goals and objectives. Evaluate client program and recommend improvement opportunities. Coordinate client program/project development and integration, i.e., staffing, scheduling, training, system installation, programming design/testing. Develop actionable plans to balance short/long range goals while ensuring project completion is timely and effective. Conduct quarterly business reviews with the client.
50%

Manage the controllable, fiscal health of the client program/project. Oversee implementation of client contract integrity. Ensure non-compliances receive a corrective action plan and communicate to client. Prepare monthly client program charges for client invoicing. Document all meetings/conversations with TeleTech departments and client. Participate in inter-departmental resolutions relating to charging department variances.
35%

Consult frequently and proactively with existing client to identify program system/service enhancements and/or new business opportunities. Maintain a working knowledge of the entire call center operation as well as project operation. Work with Quality Assurance to ensure consistency in call evaluations. Interact and consult with Human Resources on matters of recruiting, training, hiring, discipline and discharge.
15%

Job Specifications:

Yrs of Experience
BA/BS or equivalent experience
Client interface and supervisory experience
Experience in Call Center outsourcing

7-10
3-5

Note: Job descriptions are subject to change due to managements discretion at any time.

Date:
March 2004
Location:

Department:
NA OPS
Reports To:


Additional Specific Duties & Responsibilities:
Approximately 50% of travel may be required.

# of Direct Reports

# of Indirect Reports

Titles of Direct Reports

Titles of Indirect Reports


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 Team Leader Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: OPN-380
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Team Lead (Pooling)

Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, Empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and/or visible on the buddy list and in chat and are available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work where benefits extend beyond the immediate team . Communicate with managers and other Team Leads.

Key Performance Objectives

1. Achieve 100% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, and/or visible on the buddy list and in chat, and available for teams questions and issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with quality and goals. These include:

Customer Satisfaction Scores

AHT (Average Handling Time)

Quality Scores

FCR (First Call Resolution)

RPC (Revenue Per Call)

80% Coaching Action Plan (CAP) utilization

TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. Respond to all issues appropriately. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Previous experience working in similar environment with demonstrated ability to train team members, in-person or virtually, as called for. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to associates, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform their job. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform all job functions. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people

Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects

Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Data analysis and reporting
Action planning


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 Customer Service Manager Manufacturing / Operations 10/19/2018 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: OPN-384
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Service Team Leader

We currently have exciting Team Lead opportunities available for our new Global Telecommunications client, starting as early as 2nd July.

In this role you will be responsible for the day-to-day management, motivation & development of a team of Customer Service Representatives. You will be responsible for supporting the agents in achieving challenging goals and developing their knowledge and career within TeleTech. Team Leaders are also involved in the management of projects related to improving the efficiencies of the Contact Centre.
They will lead by example with a focus on ensuring a highly motivated team that consistently meets and exceeds targets and objectives.

Duties & Responsibilities
Develops team, including on-the-job training, motivation and coaching to reinforce required skills
Ensures schedules are managed efficiently and in a timely, cost effective and accurate manner
Reviews team performance and delivers monthly performance reviews
Coaches staff on performance management improvement
Deals with all disciplinary matters in a timely and effective manner, where directed, as provided for within the set company policies and procedures
Exhibits a thorough understanding of the project business and strategy
Ensures leadership and management of the team in a manner consistent with TeleTech's goals, values and objectives
Provides required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved
Essential Criteria
Proven experience in managing a team to achieve challenging targets and key performance indicators.
Strong experience in providing coaching and feedback.
Excellent interpersonal and communication skills to liaise with customers & team members.
Strong time management skills and the ability to prioritise a busy workload.
Strong understanding of computers and competent in the use of Windows based operating systems, drivers and software applications.
Strong customer focus and a proactive approach to continuous improvement of the customer experience.

Desirable Criteria
Team leader experience within a call centre
A recognized Management qualification would be an asset.
Experience of interacting with external clients and developing these relationships

Competitive Benefits Package
Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement

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