Job purpose of Valet Attendant is responsible for providing a positive first and last impression to guests when they arrive and leave the hotel.
Key duties/responsibilities of Valet Attendant:
1. Provide claim check and instructs guests on how to reclaim vehicle.
2. Park guest vehicles in specified areas in a safe and efficient manner.
3. Retrieve customer vehicles from specified areas in a safe and efficient manner.
4. Provide travel directions and information on property events and promotions.
5. Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Obeys all traffic laws on and off property.
6. Promote the courteous treatment of customers and resolving guest service issues.
7. Provide general supervision to valet attendants in order to ensure efficient valet operations.
8. Deliver internal and external guest service by ensuring every interaction.
9. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems.
10. Assist with staffing, scheduling, evaluating, training, developing and monitoring of valet staff.
11. Recommend wage increases, promotions, demotions, discipline and other employment actions for valet staff.
12. Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.
