Provides technical support, expertise and user training for a variety of Apple/Macintosh hardware, software and devices.
Researches, analyzes and resolves complex Apple/Macintosh hardware and software problems that cannot be resolved by lower level support staff.
Conducts customer software and hardware needs analysis and makes recommendations for purchases and service strategies.
Ensures compliance with university and division policies and procedures regarding network/computing acquisition.
Develops and maintains current technical Macintosh documentation and on-line help files.
May administer Apple/Macintosh servers, including for distributing software.
May participate in the development of software to facilitate integration Apple/Macintosh systems into the UH technology architecture.
Manages service delivery projects to improve the administration and use of Apple/Macintosh products.
May provide Apple/Macintosh training to faculty, staff and/or students in a formal classroom environment.
Leads and provides work direction to lower level desktop support professionals and other support personnel.
Performs other job-related duties as assigned.
