Retail managers are responsible for running stores or departments to meet a companys targets and policies. The aim of any retail manager is to maximize profit while minimizing costs. Retail managers ensure promotions are accurate and merchandised to the companys standards, staffs are fully versed on the target for the day and excellent customer care standards are met.
Retail managers may also be required to deal with human resources, marketing, logistics, information technology, customer service and finance.
Typical work activities
? Managing and motivating a team to increase sales and ensure efficiency;
? Managing stock levels and making key decisions about stock control;
? Analyzing sales figures and forecasting future sales volumes to maximize profits;
? Analyzing and interpreting trends to facilitate planning;
? Using information technology to record sales figures, for data analysis and forward planning.
Maintain a team
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? Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development;
? Ensuring standards for quality, customer service and health and safety are met;
? Resolving health and safety, legal and security issues;
? Responding to customer complaints and comments;
? Promoting the organization locally by liaising with local schools, newspapers and the community in general;
? Organizing special promotions, displays and events;
? Attending and chairing meetings;
? Updating colleagues on business performance, new initiatives and other pertinent issues;
? Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
? Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
? Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required.
? Manager is responsible for supervising day-to-day operations in his store.
? Strong organizational, communication, and computer skills are necessary in order to succeed in a grocery Branch manager job.
? One of the primary responsibilities of a grocery store manager is to ensure that grocery clerks complete their daily procedures.
? A professional delegates responsibilities and monitors progress on various tasks. He conducts routine performance reviews with employees and helps them improve their skills.
? Dressing should be proper, neet, clean and like professional.
? The manager also trains new workers and provides ongoing training when new policies or procedures are instated.
? By maintaining a friendly, helpful attitude, a successful manager can help ensure repeat business.
? He reviews inventory and sales records, determines prices, and deals with vendors.
? The manager places regular orders with distribution companies and makes sure that shipments arrive in a timely manner.
? Managers are responsible for making decisions about the type and quantity of products to stock based on consumer research and annual/monthly reports.
? Branch manager work towards meeting personal and location sales metrics and customer satisfaction by maximizing the customer’s experience.
? Managers all phases of store operation to ensure maximum sales and profitability.
? Retail store managers focus on key business initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control.
