The main duties of the GM are as follows:
To take the business forward providing vision, inspiration and professionalism of the highest standard.
Achieve the maximization of profits and return on investment over the long term by the prudent and efficient use of resources.
Ensure the highest level of customer satisfaction and lowest rate of defection by building the Customer r relationships.
To create, maintain and develop policies and strategies within the Group
Guidelines
To control cash and working capital effectively within set limits.
To seek out new ways to increase and develop business opportunities, new territories.
To create and maintain an environment where all management and employees develop and excel.
Role:
a) Ensure all departments achieve profit targets, maintain margins and
control expenses as detailed in budgets and business plans.
b) Ensure that borrowings are continually monitored to minimize funding
and interest costs. Maintain a high level of fiscal awareness, ensuring
good cash flow and control of borrowings.
c) Ensure that overheads, costs and expenses are minimized by carefully
controlling and utilizing all resources effectively.
d) Continually monitor projects financial situation on a daily basis to
achieve stated financial objectives.
e) Closely examine all management accounts, daily and weekly operating
controls, key performance indicators and composite figures in order to
assess projects performance
f) Work with and oversee Managers to ensure that each project stock
holding will be adequate to satisfy demand without being excessive.
g) Look for ways to increase market share and exploit new markets to
achieve and where possible exceed objectives.
h) Maintain the highest level of customer satisfaction and the lowest rate of
customer defection without sacrificing profitability.
i) Continuously refine and improve the quality of customer interaction,
satisfaction and retention by working towards improving standards,
providing the best facilities and the highest technical skills.
j) Ensure the highest standards of customer relations management to
ensure all customers continued loyalty to the Company.
k) Exercise stringent control of expenses without adversely affecting
business performance.
l) Ensure optimum cash operating cycle by control of stock turnover,
creditor and debtor period ratios.
m) Formally review debtors weekly and maintain effectiveness of cash
collection procedures.
n) Maintain employee levels in accordance with the needs and its activities
and processes.
o) Ensure that all employees are committed to the principles and ethics of
the group and that these principles form the cornerstone of the customer
relations management.
p) Maintain close scrutiny of developments, legislation and events in the
landscape industry which will impact on future business opportunities.
QUALIFICATIONS, TRAINING AND EXPERIENCE:
a) A detailed understanding and current and relevant experience of the
landscaping industry at the highest level.
b) Practical skills, experience and knowledge of modern Contracting
processes and practices.
c) An ability to create a workplace environment and culture that allows all
employees to develop and excel in their jobs.
d) Exceptional customer facing and interpersonal skills to enable difficult
situations to be overcome successfully.
e) An ability to negotiate effectively and at the highest level together with
excellent numeracy and literacy skills.
