Communications:
a. Advise the General Manager on all Bodyshop related matters.
b. Maintain a professional and courteous relationship with all other departmental managers.
c. Develop and maintain an effective line of communication with manufacturers, suppliers, statutory representatives and all other contacts.
d. Advise, support and give confidence and backup to staff as required on structural repair, cosmetic and refinishing problems and their consequences.
e. Maintain open communication and dialogue with all Bodyshop staff.
Marketing:
a. Design, evaluate and initiate Aftersales marketing plans within agreed budgets.
b. Establish a system of easy contact in the event of loss or damage to the vehicle and ensure that all customers are aware of their right to choose their repairer.
c. Working with sales and other departments, initiate a system to ensure all vehicle buyers/owners and other customers are introduced to and where appropriate referred to, all other departments and key personnel.
d. Investigate and resolve customer complaints and keep records of these together with customer congratulations for present and future use. Use results of this information to determine actions to be taken by the dealership.
e. Ensure that the customer database is updated and cleansed as necessary.
f. Ensure that any electronic information such as email links and website data is accurate, up to date and in compliance with legislation. Ensure that data is held in a manner as required by the Data Protection Acts.
g. To seek additional sources of profit opportunity by expanding and diversifying into other areas such as SMART repairs.
Finance:
a. Regularly review pricing and pricing policies, labor rates, insurance company discounts, parts pricing, additional charges and other Bodyshop charging policies.
b. Monitor and review Bodyshop department financial performance daily in line with Daily Operating Control information produced.
c. Monitor bodyshop productive and utilization performance daily, in total and by individual technicians.
d. Monitor the size, condition and age of courtesy vehicle fleet and replace at intervals congruent with dealership standards, Insurance Company requirements and franchise conditions.
e. Monitor all outstanding overage debtors and any unauthorized cash customers on a regular (weekly) basis and take requisite action. Meet with Dealership Accountant to agree actions to collect sums as deemed appropriate.
f. Monitor warranty claim submissions, rejections and resubmissions together with manufacturer credit notes and S.B.I.s received. Review short payments, report on losses and take action as appropriate.
g. Maintain day to day control of departmental and other costs in order to minimize the company expenses without adversely affecting service levels or company standards.
