Kitchen Manager:
The Kitchen Supervisor serves as a Customer Service Ambassador by insuring that the food we serve
always meets or exceeds our standards of excellence at all times, especially non-peak times when the amount of
food prepared is critical. While they report to the Operations Manager, it is expected that this person would take
responsibility for setting the expectation for all kitchen team members to work as a team to maximize our
productivity. The Kitchen Supervisor is the example of our standards at all times, whether it is cleanliness,
organization, or food quality. They are also responsible for the speed and accuracy of the team. The Kitchen
Supervisor must be able to work effectively with limited supervision and demonstrate leadership in order to
motivate others.
This is a leadership position responsible for the development and operation of their team to support one
of the most critical factors in our success, food quality
Manage our food quality standards by consistently monitoring the temperature of hot food as well as
insuring that our cold food is stored according to standards
Responsible for food safety
Perform basic repairs as needed to the kitchen equipment or seek the help of a maintenance person who
can perform repairs
Develop and cross train all team members
Ensure a sense of urgency from all kitchen team members at all times
Assign daily work stations and manage breaks
Ensure cleanliness
Partner with Front Counter Supervisors on any special requests relevant to the growth of the business
Manage the day-to-day operation
Identify and solve real problems
Enforce core values
Hold each other accountable
Improve performance
