CUSTOMER EXPERIENCE MANAGER
The purpose of this role is to act as the voice of the customer in all aspects and will be the key interface to the broader organisation to drive process and customer experience improvements leading to customer advocacy.
The CE Manager will help the organization to identify and prioritise customer pain point, issues and bottlenecks and drive change. To work closely with the Customer Insights Lead and Continuous Improvement Lead to gain insight into customer experience improvement opportunities.
Telstra strives to serve and know its customers better than anyone else and are investing in their people to be a key part of leading this focus. A key role in our centre is the Customer Experience Manager who will lead the way in designing and developing programs and processes intended to help the organization understand, analyse and create a positive customer experience.