Vice President, Global Talent Acquisition - Professional & Enterprise Services (01BDA)
Englewood, Colorado, United States US
Global Talent Acquisition Vice President Professional & Enterprise Services
Location: Englewood, Colorado
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.
Our capabilities include:
Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
Technology: Technology has the power to give your customers what they want: A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.
Position Summary:
The Vice President, Global Talent Acquisition is responsible for designing and executing the recruitment strategy for TeleTechs Professional & Enterprise Services functions.
Reporting to the SVP & Chief Talent Officer, this is a player/coach role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.
The VP, Global Talent Acquisition will have responsibility for the global sourcing, assessment and selection strategies and implementation for all professional positions across the organization. This person will serve as the primary advisor to company leadership on talent acquisition initiatives and will be central in promoting TeleTechs ability to identify, attract diverse talent at all levels of the organization.
This role is responsible for delivering an extraordinary candidate and hiring manager experience and will participate in the development of recruitment strategies at all levels and programs to support business operations throughout TeleTechs business divisions and corporate headquarters.
Direct reports to the VP Global TA include Practice Leaders responsible for leading TA for each of the key functions/business segments (e.g., Global Markets & Industries, Finance/Admin/Human/Capital, Technology/Consulting, etc), as well as teams responsible for TA reporting/process analytics/candidate experience).
The chosen candidate will demonstrate skills of a person who welcomes challenges, while delighting in developing solutions to those challenges. This person must possess strong organizational skills, as well as a commitment to quality, accuracy, timeliness and results. The person stepping into this role will incorporate measurement mechanisms to gauge the effectiveness of their strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.
A successful candidate will have 10+ years of progressive talent acquisition experience, with a minimum of 5 years in a senior leadership (#1 or #2 TA Executive for a global company) role. This person must have broad recruiting, assessment and talent acquisition experience with progressively more responsibility in leadership roles. Progressive experience in HR Business Partner roles in addition to Talent Acquisition is even more desirable. In addition to the requisite experience in talent acquisition, the incumbent must demonstrate strong business savvy and financial acumen.
