Organizational Change Manager
TeleTech is seeking a visionary and strategic pioneer a deadline wrangler and leader of organizational transformation. The right and talented candidate will be responsible for developing project plans, managing work streams and building communication strategies and programs to support our change management process.
As an Organizational Change Manager you will have a proven track record of developing and delivering major employee communications plans that effectively support organizational change. You possess excellent communication, influencing and project management skills and a sound understanding of change communications theory and best practices. You will be highly adept at working in a matrixed organization, managing key stakeholders and building strong business networks.
Working globally and across functions you will manage multiple large scale change communications programs, driving employee engagement and delivering cultural change. You will also support business colleagues running smaller change programs with tool kits and advice. You will plan, execute and manage events and contests related to promoting our new mission, vision and values. The perfect candidate will support all administrative efforts to keep the work streams focused, develop monthly presentations and reports and maintain on internal communication channels dedicated to employee engagement, our purpose, mission, vision and values.
Expectations:
Contribute to the development of a global transformation communications approach and strategy for the organization.
Devise communications plans to support transformation initiatives that will drive employee engagement and drive change
Work collaboratively with communications colleagues, creative designers, key stakeholders and core team members to support implementation of change management programs
Provides communications leadership and support for acquisitions and divestitures
Liaise with the change management teams, values committee members and relevant work streams to produce and deliver change communications, such as microsites, ppts, leaflets, videos, letters and brochures to engage a diverse group if employees
Present the change communications plan to client stakeholders as required and participate in transition planning workshops / status meetings
Build and develop a global change communications toolkit to provide best practice templates and tools
Champion and monitor brand activities to ensure compliance with corporate standards
Leadership Requirements:
Thinks strategically - ability to bring together seemingly disparate ideas, areas, products, etc. to create new solutions
Global fluency experience of working in global teams, ability to create international team spirit and to enhance diversity
Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
Team building - ability to promote collaboration and cross-cultural cooperation
Leads and engages others - demonstrates leadership by giving positive example and drives engagement by creating opportunities for growth
Demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards
Shows respect for others - ability to understand, value and navigate different perspectives and modify own views
Communicates and influences - Ability to convince, influence or persuade others to gain support for own agenda across the organization
Customer focused - ability to identify to help and serve others ,to meet their needs
Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
Analytical thinker - ability to analyze complex problems and provide simplified solutions for fast and effective decisions
