Vice President, Talent Acquisition (Care Services Division)
Attract, develop & engage a world-class workforce
Periodically, every company needs to survey the market, evaluate market trends, and determine if their vision is aligned with the direction the market is moving. At TeleTech, we have the vision and are ready to bring it to life. Our Vice President, of Talent Acquisition for the Customer Care Services business will be an integral part of redefining the brand and delivering exceeding customer expectations. We have vast capabilities developed over 30 years as well as new acquisitions that must be supported by a robust Talent Acquisition engine.
Consider becoming a part of the TeleTech Human Capital team and find that innovative thinking and creative endeavors are a critical step to bringing our transformation to life. TeleTech will enable you to continually challenge yourself and your colleagues to create exciting, cutting-edge solutions that get noticedand deliver results.
Position Summary:
The Vice President of Talent Acquisition will provide global leadership and strategic direction to recruiting. This Executive role includes responsibilities for talent acquisition client management, partnership with the HC Management team, system and processes advocacy/consistency, and recruitment metrics. The position will focus on leading global recruitment teams and leveraging the Shared Services organization to enhance the recruitment model for global visibility, efficiency, timeliness and quality of hires. The Vice President of Talent Acquisition reports to the SVP of Human Capital and interfaces with Human Capital Business Partners, Regional Human Capital Delivery, Operations Leadership and other Talent Acquisition leadership to align recruitment processes and philosophy with business objectives and client needs.
Duties and Responsibilities:
Management of global recruitment teams and full life cycle recruitment of associate positions across the functions.
Maintain knowledge of recruitment best practices as well as technologies that enable continued process optimization and efficiency. Build/present business cases to executive leadership to acquire and integrate these solutions as appropriate
Develops, evaluates, refines and establishes recruiting, interviewing, selection and placement processes to ensure that qualified applicants are hired for the organization.
Apply a results-driven leadership approach built upon a foundation of objective data (e.g. positions filled, cost per hire, time to fill, interview to hire ratio, diversity, etc.).
Oversees the development of TA marketing plans and sources of hire including employee referral, job boards, diversity outreach, schools and professional groups. Performs required analytics to continually determine successful sourcing vehicles.
Leads partnership with HC management understanding and leveraging hiring trends, workforce plans and recruiting strategies to ensure staffing function meets the business needs.
Maintain integrity of functional global recruiting systems and processes while supporting new tools and efficiency opportunities.
Interfaces with HC Management and unit Business Leaders to support process implementation and improvements in applicant screening, assessments, interviewing, onboarding, etc.
Leads employment program initiatives from a recruitment perspective where necessary (internal movement, etc.).
Stays abreast of changes in recruiting field, particularly centralized staffing.
Support employer branding tactics specific to functional group.
Maintenance of department budgets and manages forecast
.
Job Specifications:
Bachelors Degree in Business, or HR required
10+ years of progressive executive HR leadership experience with and emphasis on Talent Acquisition
Previous experience in the BPO industry preferred
Able to travel internationally up to 50%
Demonstrated success in managing people and projects to deliver results under tight deadlines
Experience with workforce planning principles, application and strategies
Experience with vendor management and cost saving initiatives
Knowledge of employment branding strategies and campaigns
Knowledge of and experience with the latest Talent Acquisition technology (Taleo, Oracle, Jive, LinkedIn, SEO, etc)
Knowledge of pre-hire selection assessments use, application and legal requirements
Knowledge of global relocation programs and policies
