Under limited supervision, will lead a team of Sales professionals with a focus on building customer relationships, increasing program revenue and improving current sales processes. The Program Sales Manger will manage the team to metrics as well as manage the team to acceptable work quality measurements set forth by the partner. Hire, train and coach a team of sales personnel on their sales ability including managing to metrics. Evaluate all sales personnel on their ability to make a prescribed number of dials per day and meet a set amount of available phone time. Manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and/or program management. They need to manage their team to individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. Insure that his team receives proper training to maintain program and personal growth. Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps. Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile. Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing client relationship. Other duties as assigned.
Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
Type a minimum of 30 words per min.
Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook.
Program specific tools/process knowledge preferred.
Management and/or sales experience.
Direct or Channel sales experience.
Call center experience preferred
Strong, confident telephone voice.
