Billing Operations Analyst
BILLING & COLLECTION ANALYST
General Summary:
This position is responsible for all phases of billing administration for a portfolio of accounts. Responsibilities include evaluating contracts, gathering reporting data, producing complex excel templates and validating of invoice data.
Essential Duties & Responsibilities:
Invoicing:
Reading and comprehending complex contracts
Interpreting contract requirements and translating those requirements into an invoice template. Strong English comprehension and reading comprehension skills are a requirement to successfully execute this responsibility.
Reviewing and validating contract components
Gathering operational data from various reporting systems
Updating & maintaining relevant billing data in financial systems
Validating invoicing data provided by Operations this will require significant verbal and written communications with Operations. Strong speaking and writing skills are a requirement to successfully execute this responsibility.
Ensure that all charges are billed completely and accurately
Collections:
Review and monitor assigned accounts and all applicable collection reports. Stratify collection activities to maximize cash receipts
Collection calls and/or correspondence in a fast paced goal oriented collections environment on a timely manner
Collections of outstanding accounts receivable from the existing clients, resolving customer billing problems and reducing accounts receivable delinquency.
Provide timely follow-up on payment arrangements while keeping and improving client relations.
Resolution efforts regarding collection issues, customer refunds, process and review account adjustments, resolve invoice disputes and short/over payments, invoice and payment reconciliations.
Others:
Communicating with Operations staff regarding program specifications.
Developing invoicing for new clients, reviewing contracts, identifying the source of billing elements, and establishing effective monthly processes.
Maintaining process documentation and compliance with those processes.
