Senior Vice President, Human Capital- Care Services
The Senior Vice President, Human Capital- Care Services will provide enterprise wide strategic direction and execution of human capital strategies aligned with company and operational goals and objectives. This executive will lead a global team across multiple human capital disciplines supporting the BPO services business including; talent acquisition, learning and leadership development, performance analytics and human resources. The SVP, Human Capital-Care Services works very closely with the operational leadership team as a business consultant, focusing on a variety of organizational initiatives that drive value for the business. This position reports to TeleTechs COO/Executive Vice President, Operations.
Essential Duties & Responsibilities:
Analyze trends and leverage the power of data and analytics to develop solutions, programs and policies for the business
Consults on and resolves complex employee relations issues
Maintains knowledge of legal requirements related to day to day employee management across multiple geographies reducing risks and ensuring regulatory compliance in close partnership with the legal team as required
Works closely with the management and leadership team in the areas of employee engagement, retention, career pathing, performance management and leadership development
Provides policy guidance and interpretation
Review and direct compensation strategies for BPO delivery markets
Develop and manage departmental budget
Collaborate with global support groups i.e. benefits, payroll, workforce, finance and accounting teams to design and deliver services in support of the BPO segment
Oversee the effort to further establish culture and policy that attracts and retains the level of talent needed to move the company forward.
Manage global teams with high energy, integrity, and a roll up your sleeves work ethic through promoting and leading by TeleTechs values
Job Specifications:
BA/BS or equivalent experience
12+ years of progressive executive leadership experience overseeing large global teams
Extensive knowledge of global human capital business practices
Proven experience as a trusted business partner to senior executive leadership
Outstanding communication skills. Persuasive, credible, and able to build consensus
Broad business and financial understanding and demonstrated track record in budgeting, cost projection, and performance metrics. #LI-CB1
