Financial Analyst
Attract, develop & engage a world-class workforce
For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our capabilities include:
Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services
Essential Duties & Responsibilities
Manage $60-$80M budget for various Enterprise Services functions across multiple segments.
Effectively communicate monthly financial performance and key business drivers to senior management.
Work closely with assigned business partners to prepare quarterly forecasts and an annual budget.
Design and lead projects to enhance the reporting and financial transparency of the supported business units/segments.
Support recurring and ad-hoc global reporting and analytics as needed.
Continuously work to streamline and automate processes.
Ensure forecast and budget processes run smoothly and meet business requirements and deadlines.
Continuously assess where there are opportunities for improvement and risk mitigation.
