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Job Description

Main tasks and responsibilities
Understand and carry out requests and requirements from Relationship Managers and clients.
New client on-boarding and modifications to existing client setups.
Deploy updates and perform maintenance of software components and applications.
Working on a mixture of "business as usual" tasks, as well as specific queries from clients.
Incident Management, and handle emergencies quickly and efficiently.
Resolve or escalate any issues highlighted by monitoring system alerts, discovered during checks, or reported by clients.
Following an escalation chain, maintaining communication with stakeholders, and ensuring that requests and queries are resolved in a timely manner.
Problem Management and prioritising tasks and requests.
Proactive monitoring of the live environments with daily and weekly checks.
Reactive monitoring of all environments from direct alerts and monitoring consoles.
Learn bespoke tools and applications used to analyse and investigate cases, or troubleshoot issues.
Respond to trade and price investigations, including but not limited to reject and fills analysis and market data analysis.
Work in a shift rota including Sundays from 20:00 till 02:00 GST for Market Opening duties.

Secondary tasks and responsibilities
MetaTrader 4 platform administration.
Weekend maintenance.
Assist and train other members of the team.
Participate as necessary when extra cover may be required to support market events.
Participate in emergencies, disaster recovery, and incidents at short notice as needed.
Documenting work, updating existing documentation.


Experience and abilities for all candidates
Fluent written and spoken Arabic or Turkish language required.
Excellent fluent written and spoken English and able to learn technical and financial concepts quickly.

Ability to remain calm and composed under pressure and meet strict deadlines.
Strong organisation skills, ability to prioritise different tasks quickly.
Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
Ability to interact with clients and peers with a flexible and mature attitude to work.
Self-motivated and ambitious.

Experienced Candidate Additional experience and abilities
Must have an Application Support background with bespoke software (not general IT support).
Good understanding of LAN and WAN networks and Windows Server Operating System.
Ability to write basic SQL queries and use basic Linux commands.
Experience in log analysis and using application troubleshooting tools.
Understanding of the Forex Industry preferred.
Experience with MetaTrader 4 trading platform and FIX protocol preferred.
Knowledge of ITIL, JIRA, and Confluence preferred.

BSc / BEng in Computer Science, Engineering, Information Technology or a closely related field.
MSc / MEng in Computer Science, Engineering, Information Technology or a closely related field preferred.

Posted By PrimeXM DMCC