End user support on the ERP across the group offices. Installation and Administration of Servers, Network devices- firewalls, routers, switches etc across the Swift network offices Lotus notes administration Administration of Swift`s WAN infrastructure- IP connect, Frame relay and ISDN lines Incident and Problem management via Swift`s IT Help desk system (ITIL) IT security, Business continuity and Disaster recovery Email Administration on Lotus Notes Warehouse management system administration.
