Accountable for the provisioning, availability, planning and maintenance of all Infrastructure Services while ensuring compliance with existing processes and policies. ? Ensure user satisfaction through the Service Desk to deliver against business driven Service Level Agreements (SLA). Key Accountabilities ? Accountable for the availability, reliability and uptime of all Infrastructure Services. ? Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations. ? Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times. ? Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements. ? Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment. ? Responsible for developing and maintaining agile, high speed, secure offshore communication systems. ? Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs. ? Responsible for bringing technology improvements and enhancements in support of the paperless, automation business. ? Responsible for license compliance across all Infrastructure services. ? Annually supporting 3000 incidents and requests. ? Implementing 200 Infrastructure Changes. ? Delivering 15 projects Required Skills ? Degree educated in IT or a related discipline. ? Information Technology Infrastructure Library (ITIL) V3 Certified. ? 10+ Years experience working within an Infrastructure environment. ? 5+ Years experience managing an Infrastructure team. ? 5+ Years experience managing IT Security strategy and services. ? Strong Project Management skills and experience. ? Experience in Customer Service and Service Delivery using agreed Service Level Agreements. ? Understanding of Local Area Network (LAN)/Wide Area Network (WAN)/Wireless/Video/Long Term Evolution (LTE) technologies. ? Understanding of voice technologies and voice/network convergence.
