Key Accountabilities ? Accountable for the availability, reliability and uptime of all Infrastructure Services. ? Responsible for managing and maintaining an effective IT Security Strategy, while ensuring compliance with internal policies and Country regulations. ? Responsible for managing and maintaining an effective Disaster Recovery Strategy through testing and drills. Ensure that the business data integrity is protected and maintained at all times. ? Responsible for delivering and maintaining the Infrastructure technology strategy to ensure that the delivery of services meets the business requirements. ? Responsible for managing the desktop environment and through technology, delivering a secure, agile and reliable desktop operating environment. ? Responsible for developing and maintaining agile, high speed, secure offshore communication systems. ? Accountable for the Service Delivery through the service desk, ensuring compliance with the company defined SLAs. ? Responsible for bringing technology improvements and enhancements in support of the paperless, automation business. ? Responsible for license compliance across all Infrastructure services. ? Annually supporting 3000 incidents and requests. ? Implementing 200 Infrastructure Changes. ? Delivering 15 projects Required Skills ? Degree educated in IT or a related discipline. ? Information Technology Infrastructure Library (ITIL) V3 Certified.
