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We are looking for a bright Technical Support Staff to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in IT support is required.

-Arabic Speaker is a must
-BS degree in Information Technology, Computer Science or equivalent
-1-3 years experience or fresh graduate
-Ability to communicate effectively with customers and properly manage expectations
-Ability to manage multiple issues while maintaining short response and resolution times
-The ability to lead and motivate a team.
-Must have excellent interpersonal skills.
-Must possess a professional manner.
-Good business sense and the ability to work to budgets.
-Customer service orientation
-Preferred languages: Arabic, English or Urdu, bilingual preferred.
-Certificates (Microsoft Certified Professional(MCP),ICDL, Customer Service)

-Functional/Technical background
-Respond to end user requests for technical support
-Troubleshoot and resolve application issues related to IT users and services
-Update and maintain project issues list, prioritize issues
-Experience with Windows operating systems
-Experience troubleshooting networking issues
-Analytical problem-solving abilities
-Answer and handle all requests via email or telephone in accordance with departmental policies and procedures.
-Accurately record all required information in the chosen helpdesk software, ensuring all minimum data sets are met.
-Ensure help desk procedures are followed as soon as any non-conformance are identified, communicating regular progress updates to the Team Leader.
-Diagnose and resolve technical hardware and software issues.
-Advise user on appropriate action.
-Logged all help desk interactions and solutions are kept for future reference.
-Redirect problems to correct resource.
-Identify and escalate situations requiring urgent attention.
-Track and route problems and requests and document resolutions.
-Prepare activity reports and keep up to date records of the IT and communications inventory and track movements of equipment.
-Inform management of recurring problems.
-Stay current with system information, changes and updates.
-Installation of the related systems.
-Provide outside installation support.
-Maintains call center database by entering information.
-Provide end user training for client.


  • Position IT Support Staff
  • Job Category Tech Contract / Information Technology
  • Location United Arab Emirates
  • Education Bachelors Degree
  • Experience 1 - 5 Years
  • Reference Number IT-15561
  • Updated on Sunday, July 21, 2019

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