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  Job Position Job Category Posted On Action
 Financial Analyst Accounting / Finance 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0503
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Essential Duties & Responsibilities:
Provide enterprise-wide oversight, guidance and strategic insight for IT departments
Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for the business units supported.
Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
Automate existing reporting packages by using various software tools and develop new management reports that are automated and flexible.
Identifies or develops cutting-edge analytical tools, models and methods for reporting in order to make key business decisions.
Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Possesses excellent interpersonal communications and confidentiality skills.
Experience developing and maintaining relationships and ability to interact with all levels of the organization.
Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
Absolute commitment to client service and customer satisfaction.
Strong sense of personal ownership and responsibility in accomplishing the organizations goals.
High energy and passion for FP&A to be in central role with significant senior level exposure.
Ability to thrive under pressure and in challenging situations
Innate organization and attention to detail abilities with a solid analytical base
Ability to proactively manage deadlines and goals
Business acumen and influencing skills are essential for success when working in a matrix environment
3-5 years experience in a financial analysis role
3-5 years experience with corporate budgets & in depth forecasting/planning
3-5 years experience with Advanced Excel
Hyperion experience is highly desirable but not required
BS degree is required
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

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 Financial Analyst Oil/Petroleum 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0504
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Essential Duties & Responsibilities:
Provide enterprise-wide oversight, guidance and strategic insight for IT departments
Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for the business units supported.
Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
Automate existing reporting packages by using various software tools and develop new management reports that are automated and flexible.
Identifies or develops cutting-edge analytical tools, models and methods for reporting in order to make key business decisions.
Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Possesses excellent interpersonal communications and confidentiality skills.
Experience developing and maintaining relationships and ability to interact with all levels of the organization.
Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
Absolute commitment to client service and customer satisfaction.
Strong sense of personal ownership and responsibility in accomplishing the organizations goals.
High energy and passion for FP&A to be in central role with significant senior level exposure.
Ability to thrive under pressure and in challenging situations
Innate organization and attention to detail abilities with a solid analytical base
Ability to proactively manage deadlines and goals
Business acumen and influencing skills are essential for success when working in a matrix environment
3-5 years experience in a financial analysis role
3-5 years experience with corporate budgets & in depth forecasting/planning
3-5 years experience with Advanced Excel
Hyperion experience is highly desirable but not required
BS degree is required
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

APPLY NOW
 Financial Analyst Oil/Petroleum 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0504
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Financial Analyst

Essential Duties & Responsibilities:
Provide enterprise-wide oversight, guidance and strategic insight for IT departments
Responsible for preparing and reviewing the Annual Operating Budget and Quarterly forecasts for the business units supported.
Prepare consolidated monthly and quarterly reporting packages with review of key metrics, business drivers and trend analysis identifying variances to budget and historical comparisons for Senior Management.
Automate existing reporting packages by using various software tools and develop new management reports that are automated and flexible.
Identifies or develops cutting-edge analytical tools, models and methods for reporting in order to make key business decisions.
Demonstrate an understanding of the impact of problems across the organization and facilitate a collaborative solutions and process improvement.

What were looking for

An individual that will lead every day, live life passionately, seek first to understand and always do the right thing.while not being afraid to reach for the amazing!

Possesses excellent interpersonal communications and confidentiality skills.
Experience developing and maintaining relationships and ability to interact with all levels of the organization.
Impeccable integrity and trustworthiness and thrive in a dynamic and changing environment.
Absolute commitment to client service and customer satisfaction.
Strong sense of personal ownership and responsibility in accomplishing the organizations goals.
High energy and passion for FP&A to be in central role with significant senior level exposure.
Ability to thrive under pressure and in challenging situations
Innate organization and attention to detail abilities with a solid analytical base
Ability to proactively manage deadlines and goals
Business acumen and influencing skills are essential for success when working in a matrix environment
3-5 years experience in a financial analysis role
3-5 years experience with corporate budgets & in depth forecasting/planning
3-5 years experience with Advanced Excel
Hyperion experience is highly desirable but not required
BS degree is required
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

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 Other Tech Contract / Information Technology 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0700
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are looking for a Senior Avaya IVR Developer with skills in Advanced Speech Recognition IVR solutions, VoiceXML, grammar development, backend integration, and Java to join our growing CTI and Speech Solutions team. As an IVR Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in some implementation, design, development and heavy support, while interacting with the client facing teams and internal clients. You will work as part of a team located in the US that plays a key role in implementing solutions and delivering results.

Responsibilities:
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop IVR / Speech applications using Avaya Conversant, Avaya IR platforms, VXML, and Java
Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting
Develop simple grammars for speech applications
Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog

Required Skills/Experience:
5 to 8 years experience in VoiceXML IVR technologies
3 to 5+ years experience in Advanced Speech Recognition solution design and development
1+ year experience in grammar design, development (ABNF, GRXML), and testing
3+ years experience in speech tuning and grammar analysis
VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
Proficient written and verbal skills
Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
Strong knowledge of various speech engine capabilities and tuning concepts
Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
Ability to travel up to 40%. Will telecommute/work from home when not traveling to client sites.


In addition, the ideal candidate will have experience with:
Experience with Avaya Conversant and Avaya IR platforms including java development of custom elements
Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer v9, RealSpeak 4.x, and Speechify
Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
Voice Biometrics and Nuance SpeechSecure and Verifier 4.0
IBM WVS
Implementing Natural Language applications and tools
Dictionary creation for ASR/TTS
SSML and tuning Text-To-Speech systems
VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
Traditional IVR platforms such as Intervoice, Edify, or Nortel
Experience with web technology and application servers
Tomcat
WebSphere
IIS
Apache
WebLogic
Integration with back-end data systems and CTI
Cisco ICM, Genesys
Web Services, HTTP/XML
Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix)
CLEO / Legacy emulation (ex. 3270)
Fax
Reporting
Bilingual (Spanish) skills a plus

We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.


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 Customer Service Representative Customer Service/ Call Centre 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-162
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Customer Service Representative

Since 1982, TeleTech has grown to be a global leader in our field. We help the world's leading companies by providing exceptional service and support to their customers. Due to our continuing growth we are currently looking for enthusiastic people to join our team. If you are looking for the chance to grow your career with a leading global company then this is the opportunity for you!

Do you like making people smile?
To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!
We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?
We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants
Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.

Mirror Mirror on the Wall, are You the Most Qualified One of All?
While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
High School diploma or equivalent
At least six months of customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us

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 Senior Design Engineer Advertising / Public Relations 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ADV-0342
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Senior Media Designer


The Senior Media Designer develops state of the art, multimedia, web, mobile and application solutions. The focus of this position includes digital marketing projects, eLearning applications and sales support initiatives. The senior media designer has a broad skill set that enables this person to work in many areas of modern media development.

This role requires:

A working knowledge of HTML 5, CSS, Javascript and JQuery Libraries.
Proficiency in Adobe Creative Cloud Suite
The ability to understand general ActionScript 3.0 structure.
A solid understanding of Best Practices for Mobile and Multi-compliant web development.

Experience with eLearning development process and standards will be a BIG plus.

The Senior Media Designer serves as a consultant to the Media Manager and also as a mentor to Media Designer and Associate Media Designer positions.


Essential Duties & Responsibilities:

Marketing and Multimedia development:

1. Strong knowledge multimedia development in different areas.
2. Ability to convert abstract concepts and ideas into graphical and multimedia pieces.
3. Experience organizing and coding presentations that involve audio, video and graphics.
4. Ability to balance subjective design ideas and business goals.
5. Ability to choose the appropriate software and processes to create presentations, web applications/development, mobile apps, videos production, multimedia creation, and/or coding


Courseware Development
1. Develop graphic and interactive media solutions for courseware.
2. Troubleshoot development and end-user problems and collaborate with team to solve problems and prohibit future problems/issues.
3. Develop state of the art eLearning courseware.
1. Adhere to company and department standards
2. Create and maintain all appropriate templates
3. Follow our internal processes
4. Develop custom solutions
Research and Development
1. Advise and implement the most effective multimedia and interactive learning objects to deliver high quality results on schedule within budget requirements.
2. Provides development support for other TeleTech organizations.
3. Support development of new templates ensuring that the eLearning standards, code, design and functionality are applied to the new Templates and Tools
4. Continually enhance existing media processes, standards, and templates to foster consistent communication across teams.
Communication
1. Communicate effectively with all team members, including Project Managers, Instructional Designers, QA Specialists, and Web developers, Media Admin Specialists, and programmers. Works to assure technical feasibility with design implementation.
2. Always communicate in a positive manner.
3. Continually foster positive team communication and collaboration with internal and external departments.

Preferred Background and Capabilities:
3-5 years experience in Multimedia, Web development or Marketing.
Undergraduate degree in computer science and/or digital art/design with emphasis in multimedia or web applications. Degree in related field or equivalent education and experience will be considered.
Strong sense of color, composition, typography, and design principles.
Attention to detail.
Understanding of Instructional Design and the most effective ways to utilize multimedia to support eLearning objectives will be a plus
Ability to multitask and work on several projects simultaneously.
Must be able to interact effectively and professionally with international team, and across other organizations within TeleTech.
Excellent communication and interpersonal skills. (ESL Applicants: Upper-intermediate written English and intermediate oral English.)
Strong facilitation and analytical skills.
Demonstrated commitment to teamwork in a global work environment.
Understanding of cultural differences within a global workplace.


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 Customer Service Representative Customer Service/ Call Centre 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-163
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  This opportunity will require you to work in Tempe, AZ


Care about people? Join our team of upbeat, friendly Customer Service Associates.


If you
Thrive on solving complex issues
Want a position with room for career advancement
Enjoy helping people


In this position, you will be empowered to solve simple to complex issues for these customers. As a TeleTech Customer Service Associate, you get to hear the personal satisfaction from your customer after you've been able to help.


Become a Member of the TeleTech Team


TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings

What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more experience in customer service fields
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.


Are you ready to accept the challenge? Because TeleTech is ready for YOU!

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too.

For more information on the world of opportunities that await you at TeleTech visit our career website at http://www.TeleTechJobs.com.

then, APPLY TODAY!

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 Other Human Resources 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0286
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Human Capital Reporting Analyst

About the Human Capital Analyst Role:

This position will create an evidence based culture for all Human Capital issues by enhancing the maturity of the HR analytics function at TeleTech. You will provide quantitative and qualitative analytical support, helping TeleTech draw meaningful conclusions from human capital data. A successful candidate has a passion for delivering data insight, developing complex modeling that serves business needs, and helping Human Capital maximize the companys investment in people. The analyst will also:

Display strong background in data extraction, manipulation of raw data, data relationships, data mining, ad-hoc analysis and metrics presentations
Transform raw data into graphical representations and/or dashboards that tell a meaningful story.
Write and structure presentations, including recommendations presented to HR leaders, senior management, executives and board of directors to facilitate business decisions.
Ability to influence enterprise system owners and other functional leaders to drive automation and data integrity in support of a best in class human capital reporting engine.
Analyze TeleTechs strategic and organizational information and model human capital and compensation data versus the market.
Collect and examine data trends to understand industry and organization-specific issues in multiple areas including business strategy, compensation, talent management, performance management, selection/recruiting and leadership/employee development.
Collaborate with subject matter experts across HR (business partners, compensation, talent acquisition etc) to promote data governance, stewardship and insight.
Design, populate, and maintain HR scorecards on a monthly, quarterly, and annual basis including analysis and mechanisms to regularly monitor metrics.

What were looking for

A bachelor's degree required, preferably in finance, economics, statistics, mathematics, human resources (HR), accounting or other related coursework
8+ years experience in a strategic reporting capacity
Strong analytical skills, both quantitative and qualitative
Ability to apply and interpret HR and financial ratios
Advanced capabilities with MS Excel including pivot tables, macros, equations, and the ability to build dynamic tables. Database experience preferred.
Excellent organizational, interpersonal, verbal and written communication skills
Flexibility, adaptability and the ability to work under tight deadlines or changing client needs
Superior organizational skills and strong attention to detail
Intellectual curiosity, seeking opportunities to develop new skills

Who is TeleTech?...

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.



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 Team Leader Management / Consulting 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0339
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Service Delivery Team Lead / Trainer

TeleTech is now hiring a Seasonal Team Lead/Trainer

If this describes you

Team Orientated
Outgoing & Focused
Passionate & Motivated

then, APPLY TODAY!

In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Paid training

What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Prior TeleTech experience
Must be Licensed agent
Preferred experience:
Sales experience or experience coaching to sales quotas
State Health license strongly preferred
Open enrollment experience
Knowledge of call center business
Experience training in a classroom setting



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 Director Human Resources 9/19/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0287
 
Education :  Masters Degree
Experience :  5 - 10 Years

Description :  Director, Global Compensation

The Global Compensation Department is responsible for the creation, implementation, and administration of multiple pay programs including base pay, variable/incentive pay, executive compensation, sales compensation, equity programs, and rewards and recognition programs. This department is responsible for the development of a comprehensive total rewards strategy that aligns employee rewards with results that support TeleTechs strategic business objectives. The total rewards strategy and programs will enable the company to attract, reward, and retain top talent globally.

Global Compensation partners closely with multiple departments including Human Capital and Operations to facilitate management and employee understanding of TeleTech's total compensation package including processes, practices, and programs. Taking a consultative approach, the Global Compensation department works to create innovative compensation solutions through analysis of internal and external markets to help create short-term and long-term compensation related strategies that align to the overall business strategy in support of driving business results.

Position Responsibilities:

Assists in the development and execution of the global compensation department's overall strategy.
Designs communication tools to ensure understanding of various compensation plans.
Respond to management requests for analysis of employee salary competitiveness.
Resource for information, problem solving, and communication to internal customers as it relates to the architecture and strategy development for all areas pertaining to compensation.
Consult with HR Partners/executives regarding compensation plan designs and strategic initiatives for a variety of compensation programs.
Provide leadership, support and mentoring to the HR team in all areas of total rewards.
Keeps abreast of new trends in compensation packages and evaluates the viability and necessity of adopting such plans within the organization.

Job Specifications:

BA/BS in Human Resources, Finance, comparable degree, or equivalent experience.
8-10 years of experience and strong knowledge of market pricing practices and variable pay solutions.
Proven ability to gauge effectiveness of the organization's compensation programs and translate data into solutions to continually improve programs and practices.
Demonstrated experience in compensation plan designs and implementation including short term, long term, and executive compensation.
A creative approach to problem solving, team oriented and optimistic attitude.
Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.
Leadership skills balanced with a willingness to play a 'hands-on' role with key projects.
Ability to effectively translate complex information into clear and effective messages.
Communicates clearly and effectively at all levels.
Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.
Goal oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
Advanced PC applications including Access, Excel, and Word.





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