Jobs Main >> Customer Service/ Call Centre
logo_54593.png EMIRATE AIRLINES
UNITED ARAB EMIRATES
Human Resources
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  Job Position Job Category Posted On Action
 Customer Service Manager Customer Service/ Call Centre 9/19/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: CSM-8465
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Managing Customer Service Team by providing effective and efficient services to all internal and external customers in Middle East and Africa; implementing and improving the organization policies; delivering best customer service by complying with international logistics rules and regulations in shipping processes. Duties and Responsibilities:-Leading & supervising a team of customer service staff -Training staff to deliver a high standard of customer service in international logistics and documentation compliance-Supervising the staff to ensure they follow the processes.-Motivating customer service team to achieve the best results-Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.-Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.-Achieves customer service objectives by contributing tocustomer service information and recommendations to strategic plans and review of process and re-designing processes ; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.-Ability to review the contracts; memorandum of understanding,Letter of Credits and other payment terms in order to secure the benefits of the organization.-Determines customer service requirements by maintaining contact with customers; benchmarking best practices; analyzing information and applications;-Establishing and communicating service metrics; monitoring and analyzing results; implementing changes

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 Hr Advisor Human Resources 9/19/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: HR-93343
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Role Description: Key Responsibilities/KRAs/KPIs: Principal responsibilities: - Provide professional support with the HR Business Partner with interviewing and assessment of and recruitment process for Blue collar workers and lower clerical employees - Support HR in announcements of new joiners and leavers and update monthly recruitment tracker - Coordinate the ?Induction Process? for own area including the joining formalities for new joiners - Track and report the Interim and final probationary appraisals - Coordinate the separation process for all voluntary and involuntary terminations - Assist HR Business Partner in the performance management end to end process - Facilitate and support the successful delivery of Employee Opinion Survey - Resolve simple staff grievances and conduct simple disciplinaries and provide appropriate guidance to the supervisors/ line manages for efficient and satisfactory resolution of the same in line with HR policies/ procedures - Supporting HRBP in day to day HR activities - Support the drafting of corporate communication and upload for proper communication to all - Support HR Business Partner with Training plan implementation - Manage the referral database and update the folders as per CV screened, interviewed, selected or rejected - Support HR Business Partner with the end to end internal moves within the company - Updation of all trackers like separations and recruitments - Preparing and sending reports to business head and HRBP as per agreed timelines. - Supporting HRBP with all transactional HR activities like preparing promotion letters etc.

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 Airline Manager Hospitality / Travel 9/19/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: FO-47454
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  The position of the Flight Operations Controller essentially requires you to have minimum of 2 years of work experience in the Aviation Industry, in an ad-hoc Flight Operations environment and/or within Airline Flight Operations environment and be professionally equipped with regulatory requirements knowledge and must possess a strong decisive and collaborative leadership style.You will demonstrate at all times the importance of upholding the highest personal and professional standard and to have a positive and passionate attitude towards industry stakeholders and foster teamwork among team members. Proven influential and consultative approach, solution focus, and strong negotiation skills will be paramount. You must also possess excellent communication and analytical skills. experienceRequirements:0 - 2 Years employmentType:Company Job

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 Assistant Marketing Manager Hospitality / Travel 9/19/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: AM-95766
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Marketing team plays a critical role in driving growth and market share for the Business. This role will report to the Manager, Early Tenure, Customer Marketing. The successful candidate will be responsible for the engagement, growth and retention of new clients in their first 12 months of tenure with a focus on the Small & Medium Enterprises (SME) segment. The role will be responsible for strategy creation, creative development, multi-channel execution and channel analytics.

Key responsibilities:
Leverage data and insights to develop engagement, growth and retention strategies (Onboarding, spend stimulation, up-sell and cross sell) for new SME clients during their first 12 months.
Lead and execute multi-channel, end-to-end marketing early tenure campaigns across digital and outbound/inbound tele-marketing channels.
Develop creative and collateral for digital and telemarketing campaigns leveraging agency, internal and external partners.
Analyze, understand and report on results and make use of this intelligence to influence future business decisions
Manage key relationships with stakeholders, internal business partners and external vendors
Qualifications

Qualifications:
University degree in marketing, business administration, or similar careers.
Minimum 2 years? experience in execution of emails/digital campaigns.
Minimum of 2 years? experience in project management and capability delivery in a matrix organization

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 Hr Advisor Human Resources 9/19/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: HR-94765
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  We are now hiring Human Resources Advisor

Responsibilities:

Build and maintain relationships with key managers to execute corporate and strategic goals
Provide front line HR support to the designated location while working alongside managers and serve as the go to HR resource for guidance and support
Advise and assist departmental managers on the interpretation and administration of the Labour Code laws, policies and procedures, job duties, working conditions, wages, and opportunities for promotion. Working in conjunction with the Corporate Human Resources Manager for full interpretation;
Consult with managers to provide support and recommended course of action regarding staffing concerns, provide statistical reports on employees, assist in managing employee files, progressive discipline, and assist managers with employee retention opportunities
Attend operations meetings when requested by Terminal Manager
Provide HR Support on occasion to other shifts as required
Work closely with local the Terminal Manager to establish and evaluate high performing employees and support succession planning objectives
Provide support to the Recruitment process functions in conjunction with the Corporate Recruiting Department at Head Office
Apply Predictive Index tool with managers to work with their teams effectively and efficiently
Collaborate with managers to maintain updated job descriptions and analyses on job functions and departmental needs.
Review job description revisions with Corporate Human Resources Manager for approval
Complete training needs assessments alongside the Corporate Human Resources Manager
Provide support and recommend training opportunities for managers and employees
Collaborate with the Corporate Human Resources Manager to research and analyse terminal HR metrics vs. Corporate benchmarking against local industry metrics
Key communication between Head office and Terminals as they are the key supporter for employee engagement and company programs. Maintaining terminal bulletin boards.
Complete new employee onboarding and sending required paperwork to Corporate Human Resources
Qualifications:

College diploma or other related program study in Human Resources Management
HR designation or working towards HR designation is an asset,
Minimum 3 ? 5 years? experience in a similar role.

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 Electrical Technician Maintenance 9/9/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: ET-947654
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Reporting in the Maintenance Department, the Electrical & Control Technician will provide support in a variety of electrical, electronic, and control equipment. This is an exciting opportunity to work in an environment where you will contribute to continued growth and success in generating safe, clean, reliable low-cost power in a sustainable manner. KEY ACCOUNTABILITIES ? Apply specialized skills on a wide variety of electrical, electronic and control equipment, apparatus and instrumentation. Covering all areas of electrical, instrumentation, control and protective relaying. Install and fabricate electrical/control equipment. Accountabilites will increase based on experience and training up to what a fully qualified Electrical & Control Technician will perform. EDUCATION ? successful completion of a 2 or 3- year College Program in Instrumentation & Control or Electrical Technician/Technology program; (must have graduated

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 Accountant Accounting / Finance 9/9/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: A-947655
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  ssist in the accounting department for day to day activities. Liason with accounting staff and management on any accounting related activities that need to be completed. Basic duties ? Intercompany postings and reconciliations ? Assist with intracompany, Assist with A/R issues, customer inquiries and collections ? Assist with posting A/P invoices, setting up vendors ? Monthly commission report ? Assist with F/X buy and wire transactions ? Inventory adjustments as required ? Payroll-may assist with basic payroll functions such as posting payroll entries, Setting employees on the timeclock Job Requirements The ideal candidate for this General Accountant role, will have 3+ years experience in a similar capacity, have a university degree in finance. Strong Excel skills are a must have, and use of SAP Business Vision 1 (BV 1) is ideal. If you are available to take on this temporary General Accountant role,
salary 11000 AED per month

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 Assistant To Publisher Publishing 9/8/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: AP-846455
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Active role in page layout and design- Be a self starter and able to manage heavy workload unsupervised with strict adherence to editorial deadlinesRequirementsThe candidate must have a strong editorial back ground, & good organisation skills, whilst being a confident self motivator who can work as part of a very busy & skilled production team. The company is growing at a rapid pace & we are looking for candidates that can keep up with our pace! experienceRequirements:1 - 10 Years employmentType:Company Job educationRequirements:Not Mentioned qualifications:Not Mentioned responsibilities:Editorial Assistant

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 Client Service Executive Customer Service/ Call Centre 9/8/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: CS-484654
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Key Responsibilities ? Manage cases in line with the key directive of Assist First, Verify Later ? Demonstrate a ?can do? and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided. ? Demonstrate an understanding of all key clients? Operations and Billings Procedures ? Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures ? Manage cases with a view to moving them forward in the best interests of the member and client. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients. ? To be the first point of contact for members, end users, clients, service providers and colleagues ? Ensure incoming calls are answered promptly, appropriately and courteously. ? Ensure inbound requests are handled in timely efficient manner. ? To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover. ? Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients. ? Escalate cases and requests as per company protocols. ? Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner. ? Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary. ? Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members. ? Positively promote International SOS to other organizations.

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 Customer Service Officer Customer Service/ Call Centre 9/8/2019 [ APPLY NOW ]
logo_54593.png EMIRATE AIRLINES
United Arab Emirates
REF NO: S-4846544
 
Education :  Higher Secondary
Experience :  Not Required

Description :  Communicates and coordinates with clients, insurance companies and sales team to process applications and sends updates ? Updates and monitors the customer?s profile in our Database ? Proper filing and updating of our customer?s documents/requirements ? Provides excellent customer service to clients and support to our sales team ? Provides accurate and timely response to both clients and insurance companies

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