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  Job Position Job Category Posted On Action
 Telecom Sales Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_1830.gif AMLAKI FZ LLC
United Arab Emirates
REF NO: CS-036
 
Education :  Higher Secondary
Experience :  Not Required

Skills :  You understand that consistency, discipline, and diligence are core values needed for success in sales and you have the enviable ability to get out there and pound the pavement to develop relationships and a strong pipeline ensuring you will exceed your quota each and every month. Finally, your mobile, independent and fast-paced nature and amazing ability to connect with people quickly will ensure you stay right on track.
Responsibilities :  Tele-sales

Description :  A software company located in Dubai Internet City is in process of recruiting female tele-sales executives.
You should have Good communication sales, enthusiatic, energetic, a flair to sell and basic knowledge of computers.

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 Call Center Executive Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo.gif DMS
United Arab Emirates
REF NO: CS-037
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills :

Upbeat, positive and self motivated
Excellent communication skills dealing with all levels of callers
Minimum 2 years in a Call Center environment (Inbound & Outbound)
Strong problem solving, negotiation and time management skills
General Business Awareness
Ability to follow procedures
Capable of working under demanding circumstances
Excellent typing skills (Typing speed between 30 to 50 wpm)
Arabic: A definite plus
PC knowledge and able to navigate in MS Office environment.
Responsibilities :  What They are is the manifestation of where They come form:

Established in January 2000
Today, DMS is the largest DM Agency in the region, with fully equipped offices and operations centers in Jeddah and Dubai.
The largest amount of Call Center setups and roll-outs within the pas 3 years.
Roster of industry leaders: P&G, Nestle, Etihad, Saudi Airlines, J&J, GSK, Alsafi-Danone, UNICEF, Sony, Toshiba, NAS Airlines, Goody, Better Homes, Kodak, National Commercial Bank, and many other leading Clients.
300% growth in sales and organization in the past 2 years.
State of the art telephony, data solutions, and fulfillment centers.


Description :  Must be well spoken, well-informed and professional. Must enjoy providing quality customer service by consistently projecting a positive and upbeat voice and attitude. In addition, agent must have excellent problem solving skills to balance the needs of the caller and that of the organization being represented.

Communication - ability to communicate clearly and concisely, both orally and in writing. Excellent listening skills.
Interpersonal skills - interact positively with people of varying backgrounds, educational levels and ages.
Stress Tolerance - cope with the pressure of high call volumes, repetitive tasks, upset and sometimes hostile callers without losing accuracy or temper
Accuracy/Attention to Detail - give complete attention to the caller and give/collect accurate information using Call Tracking System and complete consumer verbatim
Ability to switch between inbound & outbound duties smoothly
Teamwork work effectively as part of a team

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 Call Center Supervisor Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo.gif BEST SOLUTION RECRUITMENT
Malta
REF NO: CS-067
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  
- Send cv first
Responsibilities :  
- Visible on offer letter

Description :  
Job Specialization: Call center supervisor

Position Type: Full-Time

Minimum Experience: 1+ Years

Minimum Education: Not Pursuing Graduation/Graduate

Approximate Salary: $ 2000 + Over Time / Per Month

Country: Malta

District/State: Malta

City: Malta

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 Customer Service Representative Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo.gif PETROFAC OIL LIMITED
United Kingdom
REF NO: CS-146
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Salary:- The average salary for this offer is ranging from £5200 and rising, but it is also a competitive salary, it all depends on your qualifications to occupy the vacant space and also his/her personality.

Note:- The salary comes with other benefits and allowances and also it is a monthly tax free salary.

Qualification: Professional Skill on any of the above position.

Required Experience: 2yrs and above.

Language Requirements: Any of English (Basic English), French, Spanish, Italian and Dutch and a little others, But english writing would be preffered when filling out the application for the job vacancy

Employment Type: Full Time

Preferred Language of Resume/Application: English writing

Application process-please send us your documents by email

1). Resume/Curriculum Vitae (CV)
2). Recent photo
3). Passport Copy

Responsibilities :  Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Description :  1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer''s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Maintains financial accounts by processing customer adjustments.
6. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
7. Prepares product or service reports by collecting and analyzing customer information.
8. Contributes to team effort by accomplishing related results as needed.


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 Customer Support Representative Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-147
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Care about health? Care about people? Join our team of upbeat, friendly Customer Service Associates to support this nationally-recognized, Public Health Insurance Client.

If this describes you

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement

then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of a large nationally recognized health insurance company. You will be empowered to solve simple to complex issues for these customers. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And heres the important stuff TeleTech provides our associates with:

Competitive salary, starting at $10/hr.
Advancement and Career Opportunities
Health insurance
Tuition Reimbursement & Retirement Savings
4 weeks of paid training

What we're looking for:

Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months+ customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule

Are you ready to accept the challenge? Because TeleTech is ready for YOU!

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 Receptionist Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: CS-161
 
Education :  Higher Secondary
Experience :  1 - 5 Years
Responsibilities :  RECEPTIONISTS - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!

Our client is seeking experienced receptionists to join this 5* International team based right on the beach front Offering Restaurant, Bar & Lounge services

The establishment has grown from strength to strength in its first year & we are looking for individuals with high profile, high volume experiences

1. Booking sheets & develop solutions to problems.
2. Answer calls promptly to use the potential empty seats fully.
3. Forecast the no show rate and be prepared to exploit it fully by accommodating the walk-ins and last minute bookings taken by phone.
4. Try to accommodate regulars & concierge reservations requests.
5. Utilize all tables to achieve higher turnover.
6. Work closely with concierge & other agents to increase other events.
7. Ensure customers are informed regularly on their table status there is a delay.
8. Inform our guests about upcoming events.
9. Complete all administrative duties competently.

Salary Offered: 3000 AED Tax free basic + Service charge + Full expat packages (Flights, Visa, Medical cover, Accommodation, Meal & Transport allowances)



Description :  Role: RECEPTIONIST'S - Awesome Beach Restaurant, Lounge & Bar - Abu Dhabi!
Sector: Customer Services
Location: Abu Dhabi
Salary: 540 per month + full expat benefits


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 Quality Auditor Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_19192.gif GWR CONSULTING
Oman
REF NO: CS-171
 
Education :  Bachelors Degree
Experience :  Not Required

Skills :  
The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.
Responsibilities :  Once you become a part-time shopper with us, you will enjoy visits to many leading restaurants, well-known fashion retail shops, and other interesting venues all during your free time.

The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.


Description :  Once you become a part-time shopper with us, you will enjoy visits to many leading restaurants, well-known fashion retail shops, and other interesting venues all during your free time.

The main idea of mystery shopping is to supervise the customer service for the required places, while conducting the visits, in order for the clients to improve the performance of the sales people according to your legible and reliable feedback.

We, as GWR, make sure to cover your expenses and for some visits we include fees for the reports you submit to us after performing the visit.


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 Other Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-169
 
Education :  Masters Degree
Experience :  10+ Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Proficient in English, both written and verbal
Technology acumen and reporting
Strong coaching skills
Preferred Qualifications
Knowledge of call center business
Call center experience
Sales Experience
Six Sigma


Description :  Manager, Service Delivery

Service Delivery Manager

Service Delivery Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Manage the fiscal activities of operations as well as focus on and support revenue generation and assurance from sales, financial management, and incentives. Support site/client ramps, reporting, and manage day‐to‐day operations of their team to include operational metrics such as absenteeism, attrition, in‐chair occupancy, reliability, schedule adherence, escalations, and payroll. Provide coaching and development for teams across multiple locations supporting metrics such as billable hours and client satisfaction scores. Use influence to achieve peak performance, conversion rates, and monthly sales and revenue targets. Utilize systems and procedures to improve the operating quality and efficiency of the operations. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related issues. Improve efficiency and accuracy of business process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. Managers are responsible for the engagement and development of their teams, communicating and affirming directives, and coaching action plans. Managers create and maintain a positive work environment.


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 Customer Service Representative Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-170
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Customer Service Representative II Automotive Manufacturer



This opportunity will require you to work in Fountain Valley, CA


TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives to support a global automotive manufacturer.

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.


The tier 2 associates will receive customer case files to work to their conclusion. This includes tasks such as: working initial executive cases, initial Social Media inquiries, providing initial research and providing reporting for Consumer Affairs department.


Essential Duties and Responsibilities:

Receives cases that have been escalated or need additional assistance to resolve via back offices channels.
Some examples of the type of interactions handled include:
National support of Connect Centers
Inbound white mail processing
Pre-litigation/re-acquisition
Initial support on executive cases
Initial Social Media Support
Hyundai Assurance tracking and reporting
Gift ordering for the contact center
Claims processing

Skills

1 year or more of customer service preferred
1 year or more post secondary education OR 2 years equivalent work experience
Recognition and problem resolution for mid-to-high level customer service issues
Intermediate time management skills
Strong judgment skills to make sound business decisions
Strong writing skills
Professionalism required as located onsite in client HQ
Automotive industry experience preferred OR completion of TeleTechs AUTO101 course


Become a Member of the TeleTech Team
Competitive Salary
Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and Discounts


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 Call Center Agent Customer Service/ Call Centre 2/10/2016 [ APPLY NOW ]
logo_18149.gif ALERT HR SOLUTIONS
United Arab Emirates
REF NO: CS-181
 
Education :  Diploma
Experience :  1 - 5 Years

Skills :  1. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
2. Must be able to speak and write Arabic.
3. Can work in shifts/split shifts.

Responsibilities :  1. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
2. Determines requirements by working with customers.
3. Answers inquiries by clarifying desired information; researching, locating, and providing information.
4. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
5. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
6. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
7. Maintains call center database by entering information.
8. Keeps equipment operational by following established procedures; reporting malfunctions.
9. Updates job knowledge by participating in educational opportunities.
10. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Description :  
Call Center Agents required for a hospital in Abu Dhabi.

Nationality:
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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