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  Job Position Job Category Posted On Action
 Customer Service Representative Customer Service/ Call Centre 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-114
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


Description :  Customer Service Representative - Sherwood, AR (019TR)
Sherwood, Arkansas, United States US


This opportunity will require you to work in Sherwood, AR

TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates.

If this describes you
Customer-service oriented
Outgoing & Kind
Passionate & Motivated
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.


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 Other Human Resources 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0247
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications

1. Attention to detail and ability to follow standard operating procedures
2. Working knowledge of Case Management tool
3. Proficient in Service Center Knowledgebase or ability to learn navigation quickly
4. High level of integrity, honesty, and confidentiality
5. Ability to work in a fast pace virtual environment
6. Strong verbal and written English and communication skills
7. Customer focus
8. Open, honest, and empathetic manner when dealing with people


Description :  Human Capital Services Coordinator
Novaliches, QC, Metro Manila, National Capital, Philippines PH

Human Capital Services Coordinators are the front line resource for monitoring and triaging all incoming tickets to the human capital service center for their designated geographies. They are responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase. They must also monitor all new We Here You (WHY) cases and be able to classify as Tier 0 3. They are responsible for handling and responding to Tier 0/1 cases and directing tier 2/3 cases to the appropriate Human Capital Services group. Human Capital Services Coordinators must adhere to all human capital service center performance objectives, metrics and standard operating procedures.


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 Customer Service Executive Tech Contract / Information Technology 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0647
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Required Experience/ Technical Skills:
High school diploma or GED required; Some college preferred
Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.
Ability to download products/applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)
Familiarity with operating systems.
Ability to research, navigate and locate answers from WebPages and resources independently.
Ability to install / uninstall applications in Windows.
Ability to align communication styles with customers and display deep customer empathy
Ability to communicate through written and verbal communication

Preferred:
Call Center experience, assisting customers with issues via phone, chat
1(+) year of experience troubleshooting hardware and software.
Ability to enable / disable antivirus, firewall and antispyware.
Have used tax software in the past or have prepared own taxes; familiar with tax terminology


Description :  Customer Service Technical Support Representative
Springfield, Missouri, United States US


TECHNICAL SUPPORT REPRESENTATIVE

Technical Support will primarily assist customers who have begun using the tax software or online product that need assistance navigating or trouble shooting issues they experience within the product. They will also primarily assist customers who have completed their taxes using this software and are at the stage of printing and filing their returns. This fulltime seasonal role will also help customers with product selection and purchase inquiries, updating of billing information and data entry. Assist customers with both product/software inquiries, troubleshooting errors and other issues encountered during the installation / download procedures.

For this position, we offer a competitive pay starting wage. This position is also eligible for Medical, Dental, and Vision benefits.

Key Behaviors:
Ability to adhere to work schedules, as well as the flexibility to work overtime when needed.
Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Demonstrating a positive/understanding attitude in the face of difficult or challenging customer interactions. Having the ability to multi-task with multiple contacts at the same time.
Having achieved a satisfactory level of technical and professional skill or knowledge in position-related
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.


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 Customer Service Representative Customer Service/ Call Centre 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-115
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivated, Passionate, High Integrity, just some of the attributes valued at TeleTech.

Of course, there are some other requirements too. These include:

High School Diploma or equivalent
Customer service experience
Competency using Microsoft Windows
Exceptional communication & verbal skills
Strong soft skills
Able to build strong rapport with customers
Ability and desire to excel in a fast-paced work environment
Ability to work a flexible schedule and support the hours of operations


Description :  Customer Service Representative - Full Time and Part Time
Springfield, Missouri, United States US



This opportunity will require you to work in Springfield, MO.

TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives.

If this describes you

Customer-service oriented
Enjoy helping people
Passionate & Motivated
Interested in career advancement

then, APPLY TODAY!

Being a TeleTech Customer Service Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customers
needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And heres the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities
Health insurance
Tuition Fee Reimbursement & Retirement Savings
6 weeks of paid training


What to expect once you apply:

After successfully completing the application, you will be invited to participate in an assessment test that will last about 45 minutes. A passing score would move you forward to an automated interview within 24 hours. The instructions will be communicated through email for your convenience.

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 Other Legal/Lawyers 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: LEG-078
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Requirements:

BS/BA in Business, Criminal Justice or equivalent work experience.
CFE (Certified Fraud Examiner).
Experience in investigation or similar capacity
Experience in CIC management.
Call center management experience or equivalent
Background in internal investigations a must
Experience in current core procedures and processes
Strong project management capabilities including planning, managing and scheduling.
Excellent organization skills and able to manage multiple and changing priorities
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
Time management skills
Experience in a Windows NT environment as well as various software applications including MS Office Suite.
MS Project
Strong written and verbal communication.
Must be willing to travel


Description :  Compliance and Fraud Management
Englewood, Colorado, United States US


Manager, Compliance and Fraud Prevention




Attract, develop & engage a world-class workforce




TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.



From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:



This position will lead the enterprise-wide Fraud Investigation and Training function. The position reports to the Director of Compliance and Fraud Prevention, and is a direct liaison with the Human Capital and Operations teams. The Senior Manager of Compliance and Fraud Prevention is charged with 1) resolving potential fraud matters, 2) developing continuous improvement programs for Operations that minimize fraud activity and maximize revenue recovery for the client, 3) leading operations reviews to ensure implementation of operational improvements, 4) working closely with the Information Security department and investigating any issues brought forth from the information security tools as needed 5)influencing clients to improve systems and processes and 6) interfacing with law enforcement for the purpose of prosecution as necessary. The incumbent will be responsible for the planning, coordination and training of human capital investigators, staffed according to client demand.




Manage, Compliance and Fraud Prevention: Duties & Responsibilities

Leads and manages all fraud investigations. Conducts independent investigations based upon the discovery of situations that potentially involve fraud or abuse of systems, and violations of the Code of Conduct. Establish plans and processes to carry out Investigations related to fraudulent operating activities including goal setting, audit/investigation plans and performance results. Be the subject matter expert and lead of fraud investigations.
Oversee the conduct of site reviews to determine and detect vulnerabilities in systems and/or policies/procedures that may potentially lead to fraudulent activity and/or abuse.
Develop and prepare Fraud Alerts suitable for review by site management and employees. Direct the preparation of detailed reports and analysis of fraud investigations. Provide management with recommendations to improve fraud prevention awareness.
Oversee the development of written policies and procedures to guide the Fraud Prevention and Investigation process to ensure consistent compliance and standards of performance. Develop Best Practice solutions to fraud prevention.


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 Other Legal/Lawyers 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: LEG-079
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Requirements:

BA/BS or equivalent.
Masters degree , JD preferred, or CFE preferred
Minimum of ten years in compliance and ethics management, fraud prevention or related field.
Investigation experience
Proven leadership and management skills.
Ability to work effectively for global organizations with team members and clients from different cultures and time zones
Legal or law enforcement experience a major plus.
International experience


Description :  Director, Compliance & Fraud
Englewood, Colorado, United States US


Director, Compliance & Fraud


Attract, develop & engage a world-class workforce


TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.


From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.



Position Summary:

TeleTech is currently searching for a new Director of Compliance & Fraud to be responsible for the overall strategic direction, development and delivery of the compliance and integrity management programs for a global business, including the employee concerns hotline management, training and awareness programs, risk assessment, preventive and enforcement initiatives. This position will report to the VP of Risk Assurance and must live TeleTech values, maintain a positive collaborative outlook, implement engaged team leadership style, and provide world class service in a fast-paced, growth-focused global company. The Compliance and Integrity Management department works side by side with the Risk Management, Internal Audit and Legal teams, as part of the overall enterprise risk management function.


Director- Compliance & Fraud: Duties & Responsibilities will :

Oversee the employee concerns hotline (We Hear You), including administration of the helpline and case management tool, triaging of incoming cases, developing and delivering (in partnership with enterprise learning and development organization) training and awareness campaigns, and reporting to management and the Audit Committee of the Board.
Lead a team of experienced compliance professionals and fraud examiners to ensure investigations are performed timely and in accordance with policy and best practices.
Develop and continuously upgrade TeleTechs regulatory compliance and fraud prevention and detection policies, practices, and procedures.
Provide management with recommendations to improve security, fraud awareness, and ethical conduct. Provide documentation to Legal for the prosecution of cases as needed. Prepare detailed reports and analysis utilizing statistical data. Responsible for maintaining confidentiality of all sensitive information
Partner with Human Capital organization on analyzing trends in helpline activity and delivering proactive corrective actions and awareness training
Partner with key operational, financial and risk management stakeholders within the business to periodically conduct proactive risk assessment and plan and recommend to the executive management team value-added annual audit plan.
Be a strategic sounding board for the VP- Risk Assurance, the CRO and other members of senior management for process improvement, risk assessment and fraud mitigation/compliance strategies.
Hire, train, and retain top talent. Set team goals, empower direct reports to make decision and take proactive action; manage succession.


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 Other Sales 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1379
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  What were looking for:

1 year inside sales or account management experience required
Bachelors degree or equivalent experience
Ability to identify new business opportunities
Desire to meet revenue goals
Exceptional written and verbal communication skills
Ability to navigate through several web applications simultaneously
Competency using MS Office applications
Knowledge of Salesforce.com preferred


Description :  Inside Sales Account Manager - Tempe


Under daily supervision, the Inside Sales Account Manager will provide ongoing strategic account management, relationship development and assistance to customers.

The ISAMs focus is to drive sustained sales as well as proactively finding new selling opportunities for additional products and services. This person is expected to facilitate an effective selling network amongst ISAMs focused on acquisition.

Essential Duties & Responsibilities:

Work daily sales reporting to identify potential sales opportunities within the customer base. Document all selling activity and customer contact in Salesforce.com. Coordinate with marketing department on targeted marketing efforts.

Interface with acquisition focused Inside Sales Account Managers, Field Representatives and all other resources to resolve customer challenges and to find additional selling opportunities. Work with, customer service, and compliance teams to solve customer satisfaction issues within scope of current compliance guidelines.

Use a variety of tools to research, communicate and sell to the customer, and Program Management.

Performs other related duties as assigned.

Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Prospecting and developing accounts
Contacting new leads and nurturing existing customers
Introducing clients to the best technology products and services provided by industry leaders
Building long-term customer relationships

What we offer:

Competitive salary + commission structure
Advancement and Career Opportunities
Award-winning Recognition and Incentive Program
Medical and Dental Insurance Programs
Tuition Reimbursement & Retirement Planning
Paid Time Off
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code

Being a Revana Business Sales Representative can be an exciting, fast-paced career where you can go as far as your ambitions will take you. Revana is looking for people who LOVE making sales and business growth happen. We are a company filled with high energy people with a willingness to put the client's needs first.

Are you ready to accept the challenge? Because Revana is ready for YOU!



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 Customer Support Representative Customer Service/ Call Centre 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-116
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  What we're looking for:

Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
Customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!



Description :  Inbound Customer Service Representative
Greeley, Colorado, United States US



Immediate Openings for Customer Service Representatives!






Full time and Part time positions available.
This position will require you to work in Greeley, CO



TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates.

If this describes you
Customer-service oriented
Outgoing & Kind
Passionate & Motivated
then, APPLY TODAY!

Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:

And here's the important stuff TeleTech provides our associates with:



New base pay starting at: $10.00/hr
Do great work?
Top performers receive a monthly performance bonus and earn even more on a regular basis

Advancement and Career Opportunities
Tuition Reimbursement & Retirement Savings
Employee Rewards and Discounts


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 Customer Service Manager Other 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: OTH-0624
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS:
Minimum of 5 years experience in marketing, customer service and analysis of customer data in a call center environment; previous consulting background is suitable
Experience in a high volume and fast-paced structured environment
Six Sigma certification is an advantage with at least 5 years of working experience in Continuous Improvement, Change Management, Process Improvement, or Project Management
Experience in analyzing and reporting data
Experience in a coaching, managing or mentoring role
Master or Degree holder from a reputable institution of higher learning preferred
Proficient with Excel and PowerPoint

Responsibilities :  RESPONSIBILITIES:
Gathers intelligence related to the wants and needs of current and targeted customers; designs and integrates systems and processes to support that objective
Provides support and counsel to business functions who are incorporating customer experience strategies into our day-to-day customer relationships
Knowledge of and ability to implement the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
Serves as customer advocate with senior management; ensures that customer research findings are understood, tracked and acted upon
Educates internal staff on customer experience concepts, value proposition, and related processes


Description :  CUSTOMER EXPERIENCE MANAGER
The purpose of this role is to act as the voice of the customer in all aspects and will be the key interface to the broader organisation to drive process and customer experience improvements leading to customer advocacy.
The CE Manager will help the organization to identify and prioritise customer pain point, issues and bottlenecks and drive change. To work closely with the Customer Insights Lead and Continuous Improvement Lead to gain insight into customer experience improvement opportunities.
Telstra strives to serve and know its customers better than anyone else and are investing in their people to be a key part of leading this focus. A key role in our centre is the Customer Experience Manager who will lead the way in designing and developing programs and processes intended to help the organization understand, analyse and create a positive customer experience.

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 Other Human Resources 10/7/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0238
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications:
BA/BS in Human Resources, comparable degree, or equivalent experience
Some knowledge of market pricing practices and exposure to variable and performance management practices is preferred.
Strong communication and analytical skills.
Good project management skills.
Expert with PC applications including Access, Excel, and Word.


Description :  Compensation Analyst

Summary:
Participates in the implementation and administration of base pay, incentive plans, and performance management systems.

Essential Duties and Responsibilities:
Consults with Human Capital business partners to facilitate management and employee understanding of TeleTech's compensation structures and practices.
Educates, mentors, and trains all Human Capital staff on compensation process, practices, and programs.
Collects, assesses, and evaluates external market compensation data to ensure the competitiveness of TeleTech's base salary structures, incentive programs and other pay practices.
Assists in the evaluation of global salary surveys to ensure that we gather competitive data from the best source within each country TeleTech operates.
Facilitates the preparation of simplified job profiles and career ladder descriptions



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