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  Job Position Job Category Posted On Action
 Consultant Other 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Arab Emirates
REF NO: OTH-0555
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Job Description

• Support the senior consultant and project manager for designing the analysis required
• Collect all necessary data and conduct the analyses
• Present the analysis results to the rest of the team.
• Contribute to the preparation of client presentations
• Provide support to the development of proposals and practice documents Providing research support for the project

Qualifications & Competencies

• 1-4 years work experience
• Strong analytical and technical skills and the demonstrated ability to creatively solve complex problems
• Consultants should be able to help senior team members develop the analyses, suggest different analysis methods
• Consultants should be able to prepare documents without too much guidance once the structure of the document is agreed upon. The manager might have to work a bit on the finished document especially if it is a difficult one.
• Consultants are expected to not only do but also guide the research by providing solid suggestions to the team for research
• While analysts may need guidance in deciding what to research, Consultants are expected to define what to research and do it completely independently
• An undergraduate degree from a reputable and internationally recognized University in business, economics, engineering or a related field with outstanding academic record. MBA and/or advanced degree in a quantitative discipline is a plus.
• Excellent oral and written communication skills in English, with the ability to interact effectively with all levels of management.

Position offers competitive salaries and full benefits.



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 Business Analyst Other 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
United Arab Emirates
REF NO: OTH-0556
 
Education :  Bachelors Degree
Experience :  Not Required

Description :  Job Description

• To support the consultants and project managers for designing the analysis required
• Contribute to the analysis designing efforts and guide the Project Manager
• Contribute to the preparation of client presentations
• To provide support to development of proposals and practice documents

Qualifications & Competencies

• 0-1 years work experience
• Strong analytical and technical skills and the demonstrated ability to creatively solve complex problems
• Carry out the analyses assigned to them without significant support
• Analysts are not expected to develop presentations on their own, but they should be able to prepare effective slides in line with PRG format rules
• Analysts are expected to complete and be able to do the research that is required and produce relevant results, synthesize and present these results
• An undergraduate degree from a reputable and internationally recognized University in business, economics, engineering or a related field with outstanding academic record. MBA and/or advanced degree in a quantitative discipline is a plus.
• Excellent oral and written communication skills in English, with the ability to interact effectively with all levels of management.

Position offers competitive salaries and full benefits.



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 Business Analyst Other 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Turkey
REF NO: OTH-0557
 
Education :  Bachelors Degree
Experience :  Not Required

Description :  Job Description

• To support the consultants and project managers for designing the analysis required
• Contribute to the analysis designing efforts and guide the Project Manager
• Contribute to the preparation of client presentations
• To provide support to development of proposals and practice documents

Qualifications & Competencies

• 0-1 years work experience
• Strong analytical and technical skills and the demonstrated ability to creatively solve complex problems
• Carry out the analyses assigned to them without significant support
• Analysts are not expected to develop presentations on their own, but they should be able to prepare effective slides in line with PRG format rules
• Analysts are expected to complete and be able to do the research that is required and produce relevant results, synthesize and present these results
• An undergraduate degree from a reputable and internationally recognized University in business, economics, engineering or a related field with outstanding academic record. MBA and/or advanced degree in a quantitative discipline is a plus.
• Excellent oral and written communication skills in English, with the ability to interact effectively with all levels of management.

Position offers competitive salaries and full benefits.



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 Consultant Other 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Turkey
REF NO: OTH-0558
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Job Description

• Support the senior consultant and project manager for designing the analysis required
• Collect all necessary data and conduct the analyses
• Present the analysis results to the rest of the team.
• Contribute to the preparation of client presentations
• Provide support to the development of proposals and practice documents providing research support for the project

Qualifications & Competencies

• 1-4 years work experience
• Strong analytical and technical skills and the demonstrated ability to creatively solve complex problems
• Consultants should be able to help senior team members develop the analyses, suggest different analysis methods
• Consultants should be able to prepare documents without too much guidance once the structure of the document is agreed upon. The manager might have to work a bit on the finished document especially if it is a difficult one.
• Consultants are expected to not only do but also guide the research by providing solid suggestions to the team for research
• While analysts may need guidance in deciding what to research, Consultants are expected to define what to research and do it completely independently
• An undergraduate degree from a reputable and internationally recognized University in business, economics, engineering or a related field with outstanding academic record. MBA and/or advanced degree in a quantitative discipline is a plus.
• Excellent oral and written communication skills in English, with the ability to interact effectively with all levels of management.

Position offers competitive salaries and full benefits.



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 Business Analyst Other 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
South Africa
REF NO: OTH-0559
 
Education :  Bachelors Degree
Experience :  Not Required

Description :  Job Description

• To support the consultants and project managers for designing the analysis required
• Contribute to the analysis designing efforts and guide the Project Manager
• Contribute to the preparation of client presentations
• To provide support to development of proposals and practice documents

Qualifications & Competencies

• 0-1 years work experience
• Strong analytical and technical skills and the demonstrated ability to creatively solve complex problems
• Carry out the analyses assigned to them without significant support
• Analysts are not expected to develop presentations on their own, but they should be able to prepare effective slides in line with PRG format rules
• Analysts are expected to complete and be able to do the research that is required and produce relevant results, synthesize and present these results
• An undergraduate degree from a reputable and internationally recognized University in business, economics, engineering or a related field with outstanding academic record. MBA and/or advanced degree in a quantitative discipline is a plus.
• Excellent oral and written communication skills in English, with the ability to interact effectively with all levels of management.

Position offers competitive salaries and full benefits.



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 Administrative Executive Clerical / Administrative 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: AD-0268
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications

Strong attention to detail, focus and ability to follow standard operating procedures
Basic knowledge of MS Office applications
Ability to learn technology quickly
Ability to learn data entry into the Oracle database system
Ability to manage time wisely, multi-task and work in a team environment
Ability to troubleshoot and be resourceful
High level of integrity and confidentiality
Communication skills both verbal and written

Preferred

Working knowledge of various HC and TeleTech systems (Discoverer, Kronos, IRIS)

Description :  Human Capital Services Coordinator - Admin and Back Office

Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements. Responsibilities also incorporate administrative management of leave/time off requests, return to work orders, vendor PO/PR and invoicing, as well as various reporting and distribution maintenance. Human Capital Services Coordinators ensure the accuracy of all data entries and employee records at all times through attention to detail and timeliness of system changes. Human Capital Services Coordinators adhere to all human capital service center performance objectives, metrics and standard operating procedures.

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 Senior Director Senior Level Positions 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: SNL-0171
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  Basic Qualifications
Strongunderstanding of TeleTech's business, core values, and goals
Strongverbal and written communication skills
Abilityto manage multiple, complex, on-going tasks and projects
Abilityto lead and partner successfully with staff and chain of command
ProficientEnglish, both written and verbal
Greatinterpersonal skills
Strongattention to detail
Open,honest, and empathetic manner when dealing with people
Strongattention to detail and desire to follow procedures
Highcustomer service orientation
Workingknowledge of database applications such as MS Office(Excel, Outlook,PowerPoint), Oracle, Kronos or ability to learn technology quickly
Highlevel of integrity, honesty, and judgment
ActionPlanning
Strongcoaching skills

Preferred Qualifications
Knowledgeof call center business
Callcenter experience
Reporting
SixSigma

Description :  Senior Manager, Quality Assurance

Quality Assurance Senior Managers (QAM) supervise theoperational and fiscal activities of the Quality Assurance department. QASMsensure direct reports meet targets, goals, and deliverables supportingoperations and account-wide call quality metrics for each line of business.Utilize systems and procedures to improve the operating quality and efficiencyof the quality department. Oversee all aspects of the delivery of qualityrelated services keeping operations informed and engaged regarding traininggaps and sharing best practices. Manage the staff in accordance with companypolicies, procedures, and client quality metrics ensuring all direct reportsare meeting contractual monitors and audits. Regularly meet with operationspartners to ensure coaching action plans are being completed. Work daily to improveprocesses and performance that enhance bottom line results through meetings andcalibration calls with client and business partners. Quality Assurance SeniorManagers are responsible for team engagement, leadership, performancemanagement, coaching, talent development, and auditing specialists and Teamleads. They adhere to TeleTech key performance objectives, indicators, metrics,and ratios ensuring maximum team performance. QAMs create and maintain apositive work environment and ensure shifts appropriately cover operationsschedules.

1. Achieve 100% of quality goals per clientcontract.
2. Manage day-to-day quality operations and deliverables.
3. Improve the key success metrics associated withquality assurance department.
4. Actively manage the staff, support, motivate andretain an outstanding team.
5. Manage the communication. Maintain a positive,respectful and caring attitude.
6. Escalate system level issues to the appropriatesystems/IT support/vendor team/client.
7. Ensure compliance with TeleTech's processes, tools,and system changes.

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 Qa Manager Senior Level Positions 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: SNL-0172
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Action Planning
Strong coaching skills

Preferred Qualifications
Knowledge of call center business
Call center experience
Reporting
Six Sigma

Description :  Manager, Quality Assurance

Quality Assurance Manager
Quality Assurance Managers (QAM) supervise the operational and fiscal activities of the Quality Assurance department. QAMs ensure direct reports meet targets, goals, and deliverables supporting operations and account-wide call quality metrics for each line of business. Utilize systems and procedures to improve the operating quality and efficiency of the quality department. Oversee all aspects of the delivery of quality related services keeping operations informed and engaged regarding training gaps and sharing best practices. Manage the staff in accordance with company policies, procedures, and client quality metrics ensuring all direct reports are meeting contractual monitors and audits. Regularly meet with operations partners to ensure coaching action plans are being completed. Work daily to improve processes and performance that enhance bottom line results through meetings and calibration calls with client and business partners. Quality Assurance Managers are responsible for team engagement, leadership, performance management, coaching, talent development, and auditing specialists and Team leads. They adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. QAMs create and maintain a positive work environment and ensure shifts appropriately cover operations schedules.

Key Performance Objectives
1. Achieve 100% of quality goals per client contract.
2. Manage day-to-day quality operations and deliverables.
3. Improve the key success metrics associated with quality assurance department.
4. Actively manage the staff, support, motivate and retain an outstanding team.
5. Manage the communication.
6. Escalate system level issues to the appropriate systems/IT support/vendor team/client.
7. Ensure compliance with TeleTechs processes, tools, and system changes.

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 Sales Customer Service/ Call Centre 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-119
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications
Minimum 1 year sales experience with proven results and a track record of over-achieving quotas.
Strong phone presence with excellent communication skills.
Ability to multi-task, prioritize and manage time effectively.
Strong listening skills
Computer literacy is a must.
Flexibility to work any schedule/day to meet operational coverage needs. Weekend and holiday coverage may be required.
Must pass all required assessments including the Sales assessment
Complete interview process with hiring manager and team leaders

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment. TeleTech is an Equal Opportunity Employer.

Description :  American Red Cross Sales Agent

The Registration Support Group at TeleTech supports American Red Cross who is well known and trusted throughout the nation as a humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. The Sales Agent serves customers by selling courses, meeting customer needs, and overcoming objections in order to meet sales quotas.

Responsibilities:
We are looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential.
Understand customer needs and requirements with the ability to build strong rapport with the customers.
Ability to overcome objections.
Ability to close sales and achieve daily, weekly, monthly quotas.
Ability to work a flexible schedule to meet the needs of the business and performance requirements.
Minimum 1 year sales experience with proven results; call center experience is preferred.

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 Other Tech Contract / Information Technology 10/8/2019 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: TC-0667
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Required Skills/Experience:

5+ years of demonstrated project management, leadership, and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions.

3+ years of demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule. Project Managing and implementing Salesforce solutions preferred.

2+ years working in Account Management with heavy client interaction.

Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment

Excellent analysis skills and the ability to develop processes and methodologies

Excellent written and verbal presentation skills, and ability to present to technical and business audiences.

Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.

Must be able to travel up to 35%

Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.

Experience with Salesforce.com configuration and custom development preferred

SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred

Description :  CRM Project Management

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive technology-enabled services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.

We are currently searching for a Project Manager to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a strong performer in end to end CRM and Software Development implementation planning, project management, issue management and change management.

Responsibilities:

Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.

Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.

Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.

Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills

Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.

Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.

Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.

Facilitate review sessions with the client and project team.

Prepare user documentation and training documentation as necessary.

Leverage business knowledge and expertise to drive business process improvements.

Establish and maintain trusted advisor relationships with client project stakeholders.

Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.

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