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  Job Position Job Category Posted On Action
 Other Education / Training / Teaching 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1296
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletech's business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Background in training and/or adult learning
Trainer Certification
Preferred Qualifications
Knowledge of call center business
Call center experience
Reporting


Description :  Trainer

Learning and Leadership Development Trainer

Learning and Leadership Development (L&LD) Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. L&LD Trainers are expected to have a thorough working knowledge of TeleTech's policies and procedures as well as client requirements related to training duties. L&LD Trainers are responsible for the overall outcome of new hires classes and client required trainings.

Key Performance Objectives

1. Achieve 100% of training completion goals. L&LD Trainers are responsible for facilitation of new hires classes, as well as all applicable client trainings. L&LD Trainers have daily, weekly, and monthly training goals, which must be achieved on time. L&LD Trainers prepare, monitor, update and share training reports. Provide support to associates if needed after the completion of training. (Time management, achievement motivation, results orientation, efficiency, accountability)

2. Learn key business objectives, timeframes, and requirements associated with each training goal and class. Have a high level of knowledge of training practices and policies and having a thorough understanding of systems that support those functions. Adapt quickly to any changes in the training process. Be able to troubleshoot and report issues that will impact Learning and Leadership Development department systems. Understand the requirements for each training/class while strictly adhering to TeleTech policies and client requirements. (Attention to detail and process, follow-through, technical knowledge, ability to learn)

3. Understand and improve the key success metrics associated with each training goal. These include:
Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM
L&LD Trainers are held accountable for training completion. They keep track of training attendance. Accountable for employee satisfaction with training. L&LD Trainers schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve current process and communicate their ideas to their team lead or manager regularly. (Innovation, creativity, collaboration, communication, achievement motivation)

4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimum long term impact. Proactively share all issues with management. Take personal responsibility for solving and finding solutions. (Customer focus, friendly, helpful, accountability, diplomacy, communication)

5. Escalate training issues as appropriate. Clearly identify issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)



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 Supervisor Education / Training / Teaching 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1297
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects
Background in training and/or adult learning
Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 3

Trainer certification
Strong coaching skills
Data analysis and reporting

Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma


Description :  Supervisor, Learning & Development

Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 1
Learning and Leadership Development Training Supervisor
Learning and Leadership Development (L&LD) Training Supervisors are responsible for a training teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics. L&LD Training Supervisors focus on providing coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. L&LD Training Supervisors hold their team accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to the training and client. L&LD Training Supervisors oversee and ensure completion of trainings for new hires and all applicable client trainings. They lead their staff in accordance with policies and procedures of TeleTech. Evaluate trainers, curriculum and processes. Recommend and coordinate needed changes based on process analysis. They are responsible for meeting team productivity and quality goals. Communicate with managers and other Team Leads.
Key Performance Objectives
1. Achieve 100% of training completion goals. This includes new hire and all applicable client trainings. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and training goals to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet training goals. Understand the key business objectives, timeframes, and requirements associated with each training goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of direct reports. Schedule and coordinate new hires trainings and client trainings. Schedule and conduct regular staff meetings. Available for teams questions, issues. Ensure resolution of issues. Responsible for staff attendance, reliability, and schedule adherence. Responsible for reporting on training completion to a client and internal stakeholders. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with training goals. These include:
Associate Performance 30 days post-training
Training Attrition
Training Satisfaction
ERGM

Gather information, analyze data, observe trainings, and lead the effort to consistently improve each training and performance. This includes challenging every aspect of the processes. Measure attrition and absenteeism in new hire and client training classes and analyze the data. Achieve shrinkage goals by analyzing monthly shrinkage data. Make recommendations based on analysis. Recommended changes must be monitored and measured to ensure bottom-line Learning and Leadership Development Training Supervisor Performance Profile (Job code 23110) 2
impact to the process. (Data analysis, time management, problem solving, strategic thinking, achievement motivation)
4. Deliver excellent customer service and communication. Regular communication with the client and/or other organization stakeholders, getting updates on training requirements, time frames, and following up with training team to ensure compliance. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with training team and client that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. (Communication, customer focus, helpful, conflict resolution, take ownership, enthusiasm)

5. Develop, coach, support, and evaluate the team. Responsible for development of training team as well as new hires. Establish realistic training goals and performance objectives. Provide feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Coach and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform trainings. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system-level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. Coordinate and communicate with other departments to ensure the completion of trainings. (Problem solving, system troubleshooting, communication, reporting, attention to detail)



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 Hr Human Resources 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0295
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  QUALIFICATIONS:

Graduates of Bachelor's Degree in psychology/Human Resources or related fields.
Recent experience working in Recruitment/ Human Resources.
Experience in interviewing large volumes of candidates required
Experience in presenting in front of large group is preferred.
Excellent interpersonall skills; flexible and able to multi-task

SKILLS:
Excellent oral, written and interpersonal communication skills.
Ability to meet hiring goals within a fast-paced environment.
Ability to maintain a positive attitude and professional image.
Proficiency in Microsoft Word, Excel and Outlook.



Description :  Talent Acquisition Specialist

DUTIES & RESPONSIBILITIES

Responsible for administration of the candidate process for all open Agent positions
Responsible for meeting weekly / monthly hiring goals.
Maintain spreadsheets for the hiring headcount as well as, all weekly/monthly recruiting reports.
Ensure internal and external candidates are interviewed for open positions promptly to meet hiring goals
Works on special projects, as requested. Other duties may be assigned.



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 Customer Support Representative Customer Service/ Call Centre 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-175
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Mirror Mirror on the Wall, are You the Most Qualified One of All?

While ultimately it will be your positive attitude and energy that help you succeed, there are a few things you need to get started:
High School diploma or equivalent
At least six months of customer service experience
Call center experience preferred
Competency using Windows
Well polished communication and verbal skills
Ability to multi-task, in a fast paced and vibrant work environment
Flexibility to work in a 24/7 environment will make you especially attractive to us


Description :  Do you like making people smile?

To you, customer service is more than saying "have a nice day"; it's about making sure that your customer is happier at the end of the call than they were at the beginning. You take that responsibility very seriously. You are committed to providing the highest level of customer care by providing a prompt solution to their inquiries in a friendly and professional way.

Opportunity is Knocking. Answer the Door!

We have an amazing opportunity for you to provide best in class customer service and support for our clients. You will be on the front lines, and will be responsible for resolving customer inquiries on a daily basis. While you will be extensively trained you will not simply be repeating canned responses. Quite the contrary! You will be empowered to solve your customers' problems as you see fit, and to make decisions that you think serve the customer best. Your benchmarks for success will be your ability to solve the customers' issue in the first call and your success in building customer satisfaction and loyalty while keeping the customer informed of new products and services.

Who says Super Heroes can't be rewarded?

We know that the multitude of "thank you's" that you will receive on a daily basis do not pay the bills. That's why we also offer a highly competitive salary and a comprehensive benefits package, including:
Medical and dental
Tuition reimbursement
Paid vacation
401K
Discounts at many major retailers and restaurants

Working for TeleTech can be summed up in one word Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.



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 Insurance Sales Agent Customer Service/ Call Centre 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-176
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  Do you have the following?

I. A current Health Insurance License
II. Minimum six (6) months sales experience
III. A high school diploma or GED
IV. Authorized to work in the Unites States
V. Superior customer service skills
VI. A desire to help people prepare for their future health needs


Description :  Licensed Healthcare Insurance Sales Agents

Licensed Healthcare Insurance Sales Agent

TeleTech, the global leader in business process outsourcing (BPO), is currently hiring Licensed Healthcare Insurance Sales Agentsto support a nationally-recognized health insurance client.

TeleTech values your skills and expertise. We would like to partner with you in delivering superior customer service while addressing and providing solutions to peoples healthcare needs. Join our team of professional Licensed Healthcare Insurance Sales Agents and find growth in your career!

In this seasonal position, you will perform the following:

I. Assist Medicare-eligible individuals in selecting the right products and services for them
II. Answer questions related to coverage and annual changes on healthcare plans, pharmacy network, and drug formularies
III. Aid customers with enrollment
IV. Qualify customers for community meetings and in-home appointments

Once hired, TeleTech will provide a world-class training that will equip and help you successfully identify the best healthcare coverage available to your customers and their families.

Here at TeleTech, we provide our Licensed Agents with:

I. Competitive pay plus performance-based bonuses
II. Paid product knowledge and service training
III. Career advancement opportunities




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 Designer Education / Training / Teaching 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TRN-1298
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Preferred Qualifications
Background in training/teaching and/or adult learning
Knowledge of call center business
Call center experience
Experience using e-Learning software such as Captivate
Knowledge of Adobe Photoshop, Flash, HTML principles


Description :  Instructional Designer

Instructional Designer
Instructional Designers are responsible for translating internal and external customer needs into training and resources that will achieve maximum transfer of benefit at delivery, with measurable impact to quality and customer satisfaction. They design and develop training programs/materials using instructional and distribution methods, such as e-Learning, instructor-led or blended, that best suit the content and audience. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers. Instructional Designers need to understand adult learning theory and curriculum design, and be able to apply instructional design process into specific projects. They are accountable for completing deliverables /projects on time, therefore need to be comfortable in a fast-paced, multi-tasked, high energy environment. Instructional Designers are expected to have a thorough working knowledge of TeleTechs policies and procedures related to Learning Design and Development Departments duties.

Key Performance Objectives
1. Achieve 100% completion of assigned projects/deliverables.
2. Learn key business objectives, timeframes, and requirements associated with each project and task.
3. Understand and improve the key success metrics associated with Learning Design and Development goals. These include: Revenue Generation through LDD Product and services 80% Customer Satisfaction of eLearning & ILT courses (measured through post event surveys) New Hire Performance
4. Deliver consistent high quality customer service.
5. Escalate department issues as appropriate.

Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong organizational skills and interpersonal skills in dealing with a diverse population
High customer service orientation
Strong attention to detail and desire to follow procedures
Knowledge of and practical application of Adult Learning Theory and instructional design principles
Excellent written and oral communication skills; strong technical writing skills
Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
Strong Project Management skills
Excellent presentation/facilitation skills
Excellent computer skills in a Microsoft Office and ability to learn technology quickly
Demonstrated commitment to a teamwork environment



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 Sales Representative Sales 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: SL-1509
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names.
We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goals and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too.
We are looking for sales professionals to join our team.

We are Revana, a leader in outsourced sales and marketing solutions serving some of the worlds most prestigious brand names. We are looking for aggressive - people to people- sales professionals to join our team. Successful candidates must be able to thrive in an environment that is fast paced, competitive, and constantly changing. You must be an individual who is driven by obtaining personal goal and a strong desire to be the best in your territory. Are you a motivated, entrepreneurial professional -- a problem solver who is ready to make an impact and ready for a job where you can have some fun too?

PRINCIPAL DUTIES & RESPONSIBILITIES
Supports all customers, partners & products in the small and medium enterprise space (less than 250 employee size).
Answers campaign specific inbound calls, emails and web requests and captures information in a sales database.
Assesses customer needs, sells solutions, and inquires if customers qualify for other products or opportunities.
Transfers customers to higher lever sales employees via phone or sales database if a new opportunity arises.
Provides overflow support to the lower level inside sales agents when needed.
Able to sell through customers, partners or partner sales representatives.
Prospects existing or new customers via cold calls and emails to create new opportunities.
Prioritizes work, works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
The Inside Territory Account Manager works with limited guidance on projects within defined criteria and provides solutions to a diverse range of moderately complex projects.
What were looking for:
Motivation, Passion, and Integrity.

Those are just some of the attributes valued at Revana. Of course, there are some other requirements too. These include:
Three (3) or more years of sales (telesales preferred) experience required
Knowledge of telecommunications (hardware, software, service) strongly preferred.
Type a minimum of 30 words per min.
Exemplary communication skills to include written, verbal and presentation skills.
Self-starter with ability to meet deadlines in a high stress environment
Knowledge of current company software programs (Microsoft Office and Internet browsers), CRM or Salesforce tools preferred.
Bachelor's degree or equivalent combination of education and experience (2-3) years
Demonstrable success in previous sales roles
Becoming a Member of the Revana Team means:
Helping our Fortune 500 clients build their businesses
Nurturing existing business
Prospecting and developing accounts
Contacting new leads
Introducing customers to the best technology products and services provided by industry leaders
Building long-term customer relationships
What we offer:
Competitive salary + lucrative commission structure
Advancement and Career Opportunities (we promote from within whenever possible)
Award-winning Recognition and Incentive Program
Ongoing Training and Development
Discounts at many major retailers & restaurants
Casual dress code


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 Other Human Resources 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: HR-0296
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications:
BA/BS in Human Resources, comparable degree, or equivalent experience
Some knowledge of market pricing practices and exposure to variable and performance management practices is preferred.
Strong communication and analytical skills.
Good project management skills.
Expert with PC applications including Access, Excel, and Word.


Description :  Senior Compensation Analyst

Summary:
Participates in the implementation and administration of base pay, incentive plans, and performance management systems.
Essential Duties and Responsibilities:
Consults with Human Capital business partners to facilitate management and employee understanding of TeleTech's compensation structures and practices.
Educates, mentors, and trains all Human Capital staff on compensation process, practices, and programs.
Collects, assesses, and evaluates external market compensation data to ensure the competitiveness of TeleTech's base salary structures, incentive programs and other pay practices.
Assists in the evaluation of global salary surveys to ensure that we gather competitive data from the best source within each country TeleTech operates.
Facilitates the preparation of simplified job profiles and career ladder descriptions



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 Graphic Designer Other 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: OTH-0707
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  The Graphic Designer takes design concepts from designer(s) and executes them into communication materials for internal/external audiences worldwide.
Day-to-day duties will primarily involve supporting the production/execution of corporate presentations, proposal collateral, and marketing communications projects for prospective clients, investors, and internal audiences worldwide. This will frequently involve working with cross-functional teams including investor relations, facilities, corporate development, sales, and executive management.

Develop, design, and maintain corporate and international PowerPoint presentation template(s) and user guide(s).
Develop custom PowerPoint presentations as requested.
Develop, design, and maintain global signage standards.
Assist with design and production of internal marketing communications materials.
Assist with design and production of corporate/international marketing communications materials.
Maintain Web-based marketing resource library.
Participate in strategy meetings as necessary.
Assist with production and administrative tasks as necessary


Requirements:
Bachelors degree in Graphic Design or Commercial Art
Advanced English skills
Graphic Design experience in an agency, studio, or in-house design setting
Current knowledge of computer design hardware (Macintosh and PC) and software, including, InDesign, Acrobat Professional, QuarkXpress, Illustrator, Photoshop, and MS Office suite (specifically MS PowerPoint 2001 for Mac and 2000 for PC)
Director, Flash, and Dreamweaver knowledge are a plus
Strong production, technical, design, and typography skills
Strong organizational, time management, and communication skills
Attention to detail, Initiative, Team player
Positive, flexible attitude and ability to adapt to change
Able to handle multiple projects from implementation to execution under tight deadlines with minimal supervison


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 Desktop Support Tech Contract / Information Technology 2/24/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0709
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Desktop Systems Engineer

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
Design: Customer Strategy Services
Enable: Customer Technology Services
Manage: Customer Management Services
Grow: Customer Growth Services

Position Summary:
The Desktop Engineer is responsible for architecture, design, development and support of the Desktop Infrastructure across the Teletech Global Infrastructure.

The ideal candidate will also be able to efficiently ensure appropriate high availability and other performance considerations within our combined (virtual and physical) Desktop Technology Infrastructure, as well as oversight and support of desktop-specific systems and applications across multiple geographic locations.

Duties, Skills & Experience
Interface with internal, customer, and third-party teams for configuration, integration and deployment activities and projects
Design and optimization of both physical and virtual desktop technology solutions and supporting infrastructure
Hands-on installation, configuration and maintenance of Microsoft, VMWare and other desktop virtualization technologies and solutions from cradle to grave
Design and develop support tools, infrastructure monitoring capabilities, and automation of deployment/troubleshooting routines
Perform systems maintenance according to corporate, industry and vendor best practices
Perform standard technical changes and provide escalation support for complex technical issues per established methodologies
Develop script-based solutions utilizing Microsoft PowerShell and VBS scripting languages
Responsible for capacity, high availability and disaster recovery planning and support
Participate in Tier 3 on-call rotation
Participation in defining and/or optimizing standard operating procedures including, but not limited to, best practice security measures to protect the confidentiality, integrity and availability of customer data
Identify issues and risks and work towards timely resolutions
Requirements & Qualifications:
Demonstrated experience and knowledge of desktop engineering and management tools (SCCM, GPO Mgmt. Console, Quest Desktop Authority)
Experienced in the design and deployment of both physical and virtual desktops in an enterprise
2 years of expertise installing, configuring and maintaining Windows Server 2003/2008, VMware vSphere hypervisor, Hyper-V on blade and rack-mounted servers from Dell, HP, IBM, Cisco .
Current Microsoft Certified IT Professional or MCSE
Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)
Detailed understanding of advanced Windows Services including: Terminal Services, IIS Server, Exchange
Innovative mindset to continuously improve processes and resolve difficult problems creatively
Experience troubleshooting technical issues in high-availability environments
Experience with ITIL concepts and processes (Incident, Change, Problem, etc.)
Experience in a service-driven industry
Experience supporting technology and customers in multiple time zones
BS or MS in Computer Science or related field
Demonstrated expertise in Active Directory and group policy management
Understanding of Shared Storage, Replication, load balancing, and LAN/WAN Technologies



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