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  Job Position Job Category Posted On Action
 Computer Programmer Management / Consulting 2/7/2016 [ APPLY NOW ]
logo_20833.gif BITS LLC
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Dynamics NAV Developer Skills on Dynamics NAV version 2009 and 2013 R2.

Description :  We have an opening for Dynamics NAV Technical Consultant having 4-5 years experience on Dynamics NAV version 2009 and 2013 R2. Preference will be given to candidates having Knowledge of LS Retail and NAV 2015.

 Account Assistant Management / Consulting 2/7/2016 [ APPLY NOW ]
logo.gif TEAM
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  General Cashier
Accurately control the hotels cash funds and ensure a proper handling of cash from cashiers drop to the bank.
• Empty drop safe on a daily morning accompanied by the designated witness for that day.
• Verify the number of envelopes on the cashier’s drop sheet and start opening all envelopes witnessed by the designated witness.
• Prepare a bank drop sheets and deposit the cash in the bank accompanied by security in accordance to safety rules and SOP’s. Deposit Slip to be counter sign by the General Cashier and the designated witness.
• Balance the drop and prepare the daily General Cashier summary.
• Disburse petty cash only on the basis of properly authorized documentation.
• Obtain a daily rate of exchange and maintain a log for it.
• Count the safe daily and maintain a record showing balance.
• Ensure amounts in the safe are balance all the times.
• Arrange for sufficient change for the outlet cashiers.
• Count house banks at least bi-weekly on different dates and times and reports any variances to the DOF.
• Prepare the General Cashier GIG sheet.
• Perform the duties as directed by the DOF/Accounting Manager.
• Audit all safe deposit boxes on a regular basis and keep an inventory of all guest and employees safes.
• Balance petty cash issued with Accounts payable & Income auditor.
• Maintain a log of Petty Cash Vouchers and Receipt book.
• Maintain & Update bank statements file and advice DOF of any discrepancies in the balance.

 Business Manager Management / Consulting 2/7/2016 [ APPLY NOW ]
United Arab Emirates
REF NO: MC-5164
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Consultant / Partner (no investment required)

Imperial Dunes is a umbrella for entrepreneurs, consultants, freelancers and professionals within a legal framework.

We are currently interested in hearing from individuals or teams who wish to practice in the following areas:
- Marketing Management, Research and Consultancies
- IT Consultancies
- Management Consultancies
- Business Services
- Events Management

You do not need to invest. You design and deliver your service, and take profit home after paying for general costs.

Our professionals have significant subject matter expertise across various industry sectors. They can help you design unique service propositions if needed. We will provide legal status, office, secretary, IT and other support infrastructure.

If you are ready and comfortable working on your own then this is a right and cost effective opportunity to launch yourself. Be your own boss!

Contact us with your CV so that we arrange our next discussion.

 Other Management / Consulting 2/7/2016 [ APPLY NOW ]
logo_12487.gif GALLUP
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Qualifications:-

We seek a hands-on team player who can lead and orchestrate all necessary support functions. Sophisticated telephone skills, attention to detail, and expertise in Microsoft Word, Excel PowerPoint, Adobe Acrobat , and Photoshop are required. Knowledge or expertise in and Adobe InDesign are an advantage. One to three years of administrative and PowerPoint experience and an undergraduate degree is also required. Fluency in spoken and written Arabic is an advantage.
Responsibilities :  Work:

We have multiple openings for both full time and part time opportunities for this role. The Part time role would be for 6 months starting from mid February 2013 with opportunities for becoming full time.

Description :  Document Administrative Specialist, Dubai-02049


Company Overview :-

Gallup is an enduring, prospering management consulting company that is committed to helping organizations improve their business performance and develop better leaders, more productive employees, and more profitable customers. Gallup has studied human nature and behavior for more than 70 years. Our purpose is simple: to help organizations and individuals maximize their performance through measurement tools, coursework, and strategic advisory services. Our approach enables us to identify, develop, and implement solutions that align with our clients'''' visions and strategies. At Gallup, we are just as committed to our employees. We select our associates for their talents, position them for success, and then provide them with opportunities to use their talents every day.

The Opportunity:-

Are you an expert in Microsoft PowerPoint ? Do you have advanced and extensive document formatting experience? Are you able to rapidly create polished, high quality looking business presentation templates? Can you easily convert a page of text into a readable and visually attractive document?

Are you fully competent on all features and tools of Microsoft PowerPoint? Are you skilled at using Word, Excel and Photoshop?

Do you have the confidence to support a team of top consultants in producing and formatting presentations and documents?•Do you have an eye for detail to ensure any document or presentation is formatted perfectly and consistently?•Are you able to translate complex ideas, numerical messages or data heavy information into easy to understand messages, graphs, charts or images•Are you a creative person who loves to create graphs and plot charts in PowerPoint® presentations?•Are you a warm, outgoing person who builds friendships and networks easily? •Can you anticipate needs and ask smart questions to help associates get what they want? •Do you enjoy helping others? •Are you a highly organized person who can juggle their work and simultaneously meet a number of deadlines?

Are you adaptable to change? Do you thrive in a fast-paced environment and deliver quality performance under pressure and to tight deadlines? •Do you take responsibility to follow through on details and get things done?

The Document Specialist and Administrative Coordinator we are searching for is a positive person with great PowerPoint and administrative skills who will coordinate and support the efforts of Gallup consultants in our Dubai office at taking pride in producing and formatting presentation materials, proposals, documentation and letters,

You will enjoy spending time on ensuring all our documents or presentations are formatted perfectly, utilising the best colours, visual aids and making the best use of the many features and tools of these programmes. The presentations you work on will be formatted perfectly and look consistent, slick, high quality, professional and sophisticated.

You will also skilfully manage their calendars; organize their schedules; and maximize their efficiency; alongside coordinating printing, binding, shipping, and mailing documents and handle vendor relations as well as other administrative responsibilities as needed to maintain an impeccable office environment.

If you want to use your creativity, organization, eye for detail, positive energy, and orchestration ability to make a positive contribution to a team with a commitment to client success, apply now!

Gallup is an Equal Opportunity Employer:

Primary Location Middle East-Dubai.

Click Here to apply

 Supervisor Management / Consulting 2/7/2016 [ APPLY NOW ]
logo.gif TEAM
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Housekeeping Supervisor

Job Description
Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotels, hospitals, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.
Job Duties and Tasks for: “Housekeeping Supervisor”
1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
4) Coordinates work activities among departments.
5) Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
6) Inventories stock to ensure adequate supplies.
7) Evaluates records to forecast department personnel requirements.
8) Makes recommendations to improve service and ensure more efficient operation.
9) Prepares reports concerning room occupancy, payroll, and department expenses.
10) Selects and purchases new furnishings.
11) Performs cleaning duties in cases of emergency or staff shortage.
12) Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
13) Attends staff meetings to discuss company policies and patrons’ complaints.
14) Issues supplies and equipment to workers.
15) Establishes standards and procedures for work of housekeeping staff.
16) Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
17) Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
18) Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
Knowledge, Experience, Education Required for: “Housekeeping Supervisor”
1) Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
3) Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
4) Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

 Secretary Management / Consulting 2/7/2016 [ APPLY NOW ]
logo.gif TEAM
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  SECRETARY

Duties and Responsibilities
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Arrange conferences, meetings, and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Mail newsletters, promotional material, and other information.
• Maintain scheduling and event calendars.
• Make copies of correspondence and other printed material.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine, and transcribe information.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Manage projects, and contribute to committee and team work.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
• Order and dispense supplies.
• Prepare and mail checks.
• Provide services to customers, such as order placement and account information.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Supervise other clerical staff, and provide training and orientation to new staff.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Qualities and Experience
• 5+ years experience as Secretary.
• Must have an academic degree..
• Excellent communication skills
• Fluent in English.

 Hr Manager Management / Consulting 2/7/2016 [ APPLY NOW ]
logo.gif TEAM
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  SR HR MANAGER

• Provide strategic HR business partner support
• Drive informed decision making
• Identify and take action on coaching opportunities including the facilitation of individual, team and leadership interventions
• Partner with senior leadership and recruiting to develop work force plans and staffing models that support business objectives and advance the business and functions (talent acquisition, onboarding, development, talent movement)
• Collaborate with HR Business Partners and shared service partners to successfully drive company-wide programs and initiatives including performance management, salary administration, recruiting, workforce planning and change management
• Supports the implementation of structures and strategies to improve individual and organizational performance
• Implements effective strategies to enable the organization to thrive and provides group and one-on-one coaching with managers and employees to support leadership development, business decision-making, human resources management, and problem solving and performance management
• Identifies HR trends across the business groups and proactively proposes programs to address these trends.

• Demonstrated experience and/or knowledge in organizational development, change management, employee relations, performance management, talent and leadership development
• Demonstrated ability to drive human resource strategies and programs in a complex environment at the most senior levels of an organization
Work Experience and Education Guidelines:
• 6-8 years+ Progressive HR generalist or business partner experience
• Bachelor’s degree in HR, Business Administration, Organizational Psychology, or related area
• Demonstrated competence in organizational development, coaching, compensation, and employee relations
• Knowledge of Employment laws
• Able to work effectively in fast-paced and rapidly changing environments
• Flexible and high tolerance for ambiguity
• Able to work independently and within a team to achieve results
• Strong business acumen, consulting, analysis, project management, communication, presentation, negotiation, conflict management and problem solving skills

 Other Management / Consulting 2/6/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Manager, Workforce Management

Workforce Management Manager

Workforce Management (WFM) Managers supervise the operational and fiscal activities of the Workforce Management department. They ensure accuracy of billing processes and procedures for all clients within the site. WFM Managers identify and report on account profitability opportunities and recommend strategies to improve processes. They maintain focus on operational effectiveness of the center and ensure that client requirements, service levels, and expectations are met. WFM Managers are held accountable for schedule adherence, service level, and absenteeism. They forecast and prepare for call volume, as well as monitor and report on in chair occupancy, average call handle time and other components of the overall work flow. WFM Managers may be directly involved in preparing plans and meeting with prospective clients. They develop and lead WFM team. WFM Managers oversee all aspects of the delivery of workforce management. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related staffing and scheduling issues. Improve efficiency and accuracy of business process; create and implements process improvements. Manage the staff in accordance with company policies, procedures, and client service level metrics and expectations. Responsible for team engagement, leadership, performance management, coaching and talent development. WFM Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment.

Key Performance Objectives
1. Achieve 100% accuracy and speed of delivery requirements. WFM Managers implement scheduling strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy and goals to the WFM team. Establish metrics for success, set clear daily staffing and scheduling priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each workforce management goal. WFM Managers are expected to report daily center metrics on all projects, teams and associates performance to business partners. (Strategic thinking, project management, results orientation, business acumen, enthusiasm)
2. Manage day-to-day operations and deliverables. WFM Managers are responsible for keeping the forecasts updated considering variables that are not controllable. Ensure that WFM procedures are followed by WFM team. Deliver timely and efficient solutions to all workforce related requests. Employ effective organizational and time-management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Ensure the WFM team is deployed/scheduled to meet site operational needs. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of relevant workforce management reports. (Problem solving, attention to detail, can-do attitude, persuasion and influence)
3. Improve the key success metrics associated with workforce management goals. These include: In-chair occupancy (IOCC %) and phone occupancy (POCC %) management Achieve client service level objectives Manage real time team to goals and objectives Ensure ongoing and clear communication between operations and client teams
WFM Managers gather information, analyze data, observe the WFM process, and lead the effort to consistently improve each workforce process and performance. This includes challenging every aspect of the processes. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, customer focus, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)
4. Actively manage the staff, support, motivate and retain an outstanding WFM team. WFM Managers are responsible for mentoring, training, evaluating, and developing the WFM staff. Provide support, information and assistance. Help the staff to set realistic and measurable staffing and scheduling goals, and develop appropriate reward program as needed. Take responsibility for motivating and retaining an outstanding team. Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals to ensure client expectations and requirements are met. (Leadership, staff development, accountability, coaching, interviewing, motivation, resourcefulness, integrity)
5. Manage the communication. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with business partners to ensure that workforce issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential staffing and scheduling problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. Provide robust, clear, and continual reporting to business partners. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)
6. Escalate system level issues to the appropriate systems/IT support/vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)
7. Ensure compliance with TeleTechs processes and tools, system changes. Ensure compliance with TeleTechs internal policies and procedures and client requirements and expectations to prevent and/or minimize potential issues. Responsible for continuous improvement in the overall WFM processes. Provide immediate and direct feedback to the team to ensure full compliance with client and TeleTech requirements. Provide specific training and constructive feedback on all aspects of the process. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)

Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Strong attention to detail and desire to optimize procedures
Proficient statistical analysis, computer, and software skills
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Reporting proficiency
Action Planning
Strong coaching skills

Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma certifications

 Other Management / Consulting 2/6/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Workforce Management Senior Specialist

Workforce Management (WFM) Sr. Specialists are accountable for scheduling, real time adherence, forecasting & analysis, reporting, shift bids, and managing agent staffing to client delivered volumes. They are responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns. WFM Sr. Specialists ensure that policies for scheduling are followed. They provide recommendations (based on forecasting and trending analysis), on FTE hiring for various lines of business (LOBs), across sites as well as conduct head count production analysis. WFM Sr. Specialists are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards. WFM Sr. Specialists work closely on day-to-day basis with operations leadership influencing and providing recommendations based on agents performance reports in order to comply with financial requirements. WFM Sr. Specialists work closely with HC on scheduling and uploading employees to new hire trainings, nesting time, and transitioning from one line of business to another when needed. WFM Sr. Specialists are expected to have a thorough working knowledge of TeleTechs policies and procedures related to WFM duties and client specific requirements and expectations of service level.
Key Performance Objectives
1. Achieve 100% of accuracy and speed in delivery of requirements. WFM Sr. Specialists are given daily, weekly, and monthly tasks, which must be met on time. They provide support for real time monitoring for schedule adherence; forecasting and analysis. They monitor agents performance, provide advices/suggestions to Operations on metrics, schedules and shifts; work closely with them on action plans. WFM Sr. Specialists prepare production reports and data analysis for Operations, HC and WFM leadership. They are accountable for verification of schedule modifications based on various work flow components, such as associates breaks, lunches, time off, vacations, outages, etc. (Time management, achievement motivation, results orientation, efficiency, accountability, data analysis)
2. Learn key business objectives, timeframes, and requirements associated with each goal and task. Become a WFM process and system expert. This includes high level of knowledge of WFM practices and policies and having a thorough understanding of systems that support those functions, such as EWFM (Employee Work Force Management), Avaya, and other TeleTechs and client specific tools and systems. WFM Sr. Specialists are expected to be a POC (Point of Contact) for WFM tools and systems if issues arise. Adapt quickly to any changes in the process. Be able to troubleshoot and analyze staffing issues, and work closely with WFM to uncover and report issues that will impact WFM systems and processes. Understand the requirements for each task while strictly adhering to TeleTechs policies and client requirements/expectations. (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis)
3. Understand and improve the key success metrics associated with workforce management goals. These include:
IOCC% and POCC% management
Achieve client level service objectives
Manage staff to volumes and adjust accordingly
Schedule adherence
Outage management
WFM Sr. Specialists should gather information, analyze data, observe the process and participate in efforts to constantly look for opportunities to improve current process affecting schedule adherence and reporting and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)
4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate scheduling and staffing problems clearly and reassure customers that issues will be resolved quickly and deliver with minimum long term impact. Proactively share all work force issues with management. Take personal responsibility for solving and finding solutions. WFM Sr. Specialists make data analysis based on clients requirements and work to address all clients needs based on metrics/staffing/revenue issues. (Customer focus, friendly, helpful, accountability, diplomacy, communication)
5. Escalate staffing issues as appropriate. Clearly identify work force issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)
Basic Qualifications
Strong understanding of Teletechs business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Math/statistics and computer proficiency
Strong analytical skills
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
Preferred Qualifications
Knowledge of call center business
Call center experience

 Sales & Telemarketing Management / Consulting 2/6/2016 [ APPLY NOW ]
United Arab Emirates
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Skills
- Successful candidate must have excellent verbal and written communication skills in English, with good command of Microsoft Office programs
- Knowledge typically gained through 2 years sales experience or other experience dealing directly with customers
- Experience in Telecommunication is certainly a plus
- Person must be very organized and able to multi-task on several concurrent but different projects all while maintaining various timelines for completion
- Candidate must be able to work without constant direct supervision, and seek ways to streamline his or her work processes to maximize personal productivity

Description :  Job Description
- Makes outbound sales calls and receives inbound sales calls and generating new business to achieve revenue goals
- Identifies and creates the needs and presents the company service product range
- Follows-up on clients’ arising complaints or additional needs, ensuring timely and quality fulfillment and optimum client satisfaction
- Prepares regular services’ proposals
- Keeps the client regularly updated with new products, while also keeping self-updated to become product expert
- Establish and maintains a credible and professional relationship with all his/ her clients
- Prepares and submits a weekly sales report


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