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  Job Position Job Category Posted On Action
 Operations Manager Management / Consulting 3/23/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0385
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
1. Previous management experience
2. Strong understanding of TeleTech?s business, core values, and goals
3. Ability to lead and partner successfully with teams, management and client
4. A profound open, honest, and empathetic manner while dealing with people
5. Ability to manage multiple, complex, on‐going tasks and projects
6. High level of integrity, judgment and follow through
7. Strong coaching, people, and leadership skills
8. Strong attention to detail
9. Strong analytical, verbal and written communications skills
10. Data analysis skills
11. Proficient in Microsoft Office
12. Proficient in English, both written and verbal
13. Technology acumen and reporting
14. Strong coaching skills

Preferred Qualifications
1. Knowledge of call center business
2. Call center experience
3. Sales Experience
4. Six Sigma


Description :  JR Operations Manager (01G22)
Hopkinsville, Kentucky, United States US


Junior Operations Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Manage the fiscal activities of operations as well as focus on and support revenue generation and assurance from sales, financial management, and incentives.
Support site/client ramps, reporting, and manage day‐to‐day operations of their team to include operational metrics such as absenteeism, attrition, in‐chair occupancy, reliability, schedule adherence, escalations, and payroll. Provide coaching and development for teams across multiple locations supporting metrics such as billable hours and client satisfaction scores. Use influence to achieve peak performance, conversion rates, and monthly sales and revenue targets. Utilize systems and procedures to improve the operating quality and efficiency of the operations. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related issues. Improve efficiency and accuracy of business process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. Managers are responsible for the engagement and development of their teams, communicating and affirming directives, and coaching action plans. Managers create and maintain a positive work environment.

Key Performance Objectives

1. Ensure 100% delivery of all contractual and quality service goals, service level attaining
revenue targets, bonus, and avoiding penalties. Actively implement strategies and initiatives to
enable the business to achieve its objectives. Communicate the core strategy and goals to the
team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals.
Understand the key business objectives, timeframes, and requirements associated with each
goal and client requirements. Objectives may include up‐selling/sales conversion metrics.
(Strategic thinking, project management, results orientation, business acumen, customer
focus, achievement motivation)

2. Manage day‐to‐day operations and deliverables. Deliver timely and efficient solutions to all
operations and client related requests. Employ effective organizational and time‐management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Prepare for and attend operations reviews and hold team meetings to review previous performance and future improvement planning to include action plans. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of operations management reports; attend site and client calls and meetings. (Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting)

3. Improve the key success metrics associated with goals. These include:
a) Customer Satisfaction Scores
b) Service Level Goals
c) Quality Goals
d) FCR ? (First Call Resolution)
e) RPC ‐ (Revenue Per Call)
f) Maintaining 80% Coaching Action Plan (CAP) utilization
Service Delivery Managers are held accountable for other metrics such as absenteeism, attrition,
in‐chair occupancy, reliability, schedule adherence, schedule compliance, retention, and
profitability. They gather information, analyze data, observe the process, and lead the effort to
consistently improve each process and performance to include contractual revenue and bonus
targets, and client requests. This includes challenging every aspect of the processes.
Recommended changes must be monitored and measured to ensure bottom‐line impact to the
process. (Data analysis, customer focus, persuasion, problem solving, strategic thinking,
achievement motivation)

4. Actively manage the staff, support, motivate and retain an outstanding team. Responsible for
mentoring, training, evaluating, and developing the staff. Previous experience working in similar environment with demonstrated ability to train team members, in‐person or virtually, as called for. Tracks TTECH U completion rates. Provide support, information and assistance. Accountable for managing all day‐to‐day issues and respond to all issues as appropriate. Help the staff to set realistic and measurable service and sales goals, and support reward program(s) as needed. Take responsibility for creating a positive environment that supports the motivation and retention of an outstanding team. Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals. (Leadership, staff development, accountability, coaching, interviewing, motivation, resourcefulness, high integrity)

5. Manage the communication. Maintain a positive, respectful and caring attitude. Communicate
problems clearly and collaborate with business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. Daily communication with clients, effectively communicates action plans and inquiries from client. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)

6. Escalate system level issues to the appropriate systems/IT support/vendor team.

Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform job functions. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)

7. Ensure compliance with TeleTech?s processes and tools, system changes. Ensure compliance with federal and state legislation/regulations and TeleTech?s internal policies and procedures to prevent and/or minimize potential liability. Responsible for continuous improvement in the overall processes. Provide immediate and direct feedback to the team to ensure full compliance. Provide specific training and constructive feedback on all aspects of specific processes. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)



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 Property Manager Management / Consulting 3/23/2017 [ APPLY NOW ]
logo.gif INITED ORIENTAL BUSINESS GROUP
United Arab Emirates
REF NO: MC-5462
 
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  -Managing high and residential buildings through offering a hotel service
-Staff management and allocation (housekeeping, concierge security, maintenance)
-Perform the main property management functions
-Manage the hotel: staff, sales and etc.

Manage the building in which the apartments are located and will be provided hotel services
-Able to customize the hotel service.
-Manage the team of 6 people


Description :  Residential Property Manager with hotel management experience

Responsibilities:
-Managing high and residential buildings through offering a hotel service
-Staff management and allocation (housekeeping, concierge security, maintenance)
-Perform the main property management functions
-Manage the hotel: staff, sales and etc.
-Manage the building in which the apartments are located and will be provided hotel services
-Able to customize the hotel service.
-Manage the team of 6 people

Requirements:
-Male
-Hospitality background
-Hotel management experience 2 years+
-or experience as the assistant of hotel manager
-English speaking/writing skills
-Communication skills
-Proactivity
-Presentable appearance
-Be able to handle more than one property
-Business development skills

Company proposes:
-Salary range 20.000-25 000 AED
-Visa Provided
-Medical insurance
-Annual leave ticket


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 Sales & Marketing Executive Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif BIZNET CONSULTING
United Arab Emirates
REF NO: MAN-0032
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  KNOWLEDGE and SKILLS REQUIREMENTS
•Knowledge of government regulations as you will need to provide advice based on current regulations.
•Familiarity with UAE Labour and Immigration Ministries and other government bodies including expert level knowledge about UAE Free zone & Mainland Company Incorporation
•Knowledge of different types of Government Approvals in order to ensure businesses run legally and seamlessly
•Strong background in UAE company laws
•Ability to manage relationships at multiple levels in with private companies and government agencies.
•Time Management
•Social Perceptiveness
•Understands Internet, Intranet, and CRM.
Responsibilities :  THE CANDIDATE
The candidate will be responsible for generating new leads and advising on BUSINESS SET UP solutions in UAE mainland, free zones and offshore jurisdictions.

WORK EXPERIENCE REQUIREMENTS:
Management Consultant with 2 - 4 years experience in companys formation LLC, Free zone, onshore / offshore and business setup in United Arab Emirates.

Description :  JOB ACTIVITIES
•Must be able to generate leads on a monthly basis.
•Marketing of the company's services through telephone calls, emails, online advertising, social media marketing, web posting and attending business events when necessary in order to acquire new business for the company.
•Provide complete business setup advice to clients who want to set up their business in the UAE (free zones, mainland, offshore).
•Prepare and arrange all documents and applications required for business setup and visa transactions.
•Assists in enforcement of project deadlines and schedules.
•Ensure awareness of periodic changes to government policies, laws, regulations, processes, requirements and their resulting impact on business needs.

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 Consultant Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif BIZNET CONSULTING
United Arab Emirates
REF NO: MAN-0033
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  KNOWLEDGE and SKILLS REQUIREMENTS
•Knowledge of government regulations as you will need to provide advice based on current regulations.
•Familiarity with UAE Labour and Immigration Ministries and other government bodies including expert level knowledge about UAE Free zone & Mainland Company Incorporation
•Knowledge of different types of Government Approvals in order to ensure businesses run legally and seamlessly
•Strong background in UAE company laws
•Ability to manage relationships at multiple levels in with private companies and government agencies.
•Time Management
•Social Perceptiveness
•Understands Internet, Intranet, and CRM.
Responsibilities :  Management Consultant | Company Formation
We are interested in candidates who are looking for learning and growth opportunities.
THE CANDIDATE
The candidate will be responsible for generating new leads and advising on BUSINESS SET UP and COMPANY FORMATION solutions in UAE mainland, free zones and offshore jurisdictions.

WORK EXPERIENCE REQUIREMENTS:
Management / Business Consultant with 2 - 4 years experience in companys formation LLC, Free zone, onshore / offshore and business setup in United Arab Emirates.

Description :  JOB ACTIVITIES
•Must be able to generate leads on a monthly basis.
•Marketing of the company''s services through telephone calls, emails, online advertising, social media marketing, web posting and attending business events when necessary in order to acquire new business for the company.
•Provide complete business setup advice to clients who want to set up their business in the UAE (free zones, mainland, offshore).
•Prepare and arrange all documents and applications required for business setup and visa transactions.
•Assists in enforcement of project deadlines and schedules.
•Ensure awareness of periodic changes to government policies, laws, regulations, processes, requirements and their resulting impact on business needs.

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 Assistant Marketing Manager Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif HARRODS GROUP
United Arab Emirates
REF NO: MAC-5454
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Business management , Record Keeping , proper English Communication.
Responsibilities :  Effectiveness in managing the sale of goods and services to archive maximum profit and consumer satisfaction.

Description :  To help Establish a new Harrods in Dubai.

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 Sales Executive Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif PRONOVA CONSULTANCY
United Arab Emirates
REF NO: SM-6541
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are a leading management consultancy firm, located in Dubai, and specialized in the delivery of unique business solutions in the area of innovation management, excellence models, international standards and management systems. We are looking for an energetic, dynamic, outdoor Sales Executive. The position is based on commissions ONLY and provides attractive commission scheme based on a percentage of total sales (10%).

The successful candidate must:
* have UAE experience with both government entities /private companies
* be able and self-motivated to generate sales and meet targets.
* have good communication skills and able to build a good relationship with clients.
* have a UAE driving license/ Bilingual - Arabic & English Speaking.

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 Consultant Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif PRONOVA CONSULTANCY
United Arab Emirates
REF NO: MCO-5234
 
Education :  Masters Degree
Experience :  1 - 5 Years

Description :  A leading consultancy agency located in Dubai requires freelance experts and consultants in the following fields : ISO 9001 ,27001, 20000 , 18001,14001 . For short-term and long-term projects.

Benefits package and competitive compensation based on experience.

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 Sales Consultant Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif SORP
United Arab Emirates
REF NO: SC-5986
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  - Higher economic or legal education
- Successful experience of work in B2B sales in Dubai from 1 year or from 3 years outside the city
- Fluent English
- Fluent Russian
- Direct sales skills, understanding of principles of sales psychology, skills of dealing with objections, demonstration and prioritizing while performing the offer
- Knowledge of bases of marketing and customer-oriented approach
- Well-bred business speech, excellent negotiation skills
- Successful experience in B2B sales from 1 year
- Responsibility, initiativity, active position, work on result

Responsibilities :  - Running of the sales of the services and business-oriented products
- Administrative work on transactions support
- Running the full cycle of sales, starting from processing of the incoming inquiries to resale
- Meetings and negotiations with the new and current clients, hold consultation about company’s services and products, business correspondence
- Product management, formation of offers for clients
- Active cooperation with marketing department
- Fulfillment of the sales plan and set tasks
- Operative records, recording of the information in the CRM system


Description :  - Sales Consultant must understand the product benefits and advantages and should prepare strategies according to it to the sales force and should be able to execute those strategies at right time.
- Ensure the sales team force is positive and are geared up for the challenge.
- Find out prospective customers/clients and new target segment and penetrate sales in that area.
- Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.
- Take participation in trade shows, exhibitions, networking with local associations to promote the product.
- Monitoring the situation of the market, ups and down, finding out the competitors , latest innovation of the products.
- Complete understanding about the product and finding out how to market products for different segments.


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 Administrative Assistant Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif SHERATON BIRMINGHAM HOTEL
United Arab Emirates
REF NO: MC- 52
 
Education :  Higher Secondary
Experience :  Not Required

Description :  HOTEL AND RESTAURANT WORKERS NEEDED IN Sheraton Birmingham Hotel IN AMERICAN URGENTLY FOR 5500 EUROS. Dear Applicants Hotel workers needed in five star hotel in America urgently Sheraton Birmingham Hotel is a five star hotel based in AMERICA and other part of the world after recommendation from labour consultant, we seek to write to your response on a Job opportunity.

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 Office Manager Management / Consulting 3/22/2017 [ APPLY NOW ]
logo.gif BUSINESS INCORPORATION ZONE
United Arab Emirates
REF NO: MC-1020
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  - Knowledge of human resources management practices and procedures
- Computer literacy and knowledge of office software packages
- Exceptional Communication skills (written and spoken in English)
- Problem analysis and assessment
- Judgment and problem solving
- Decision making
- Planning and organizing
- Work and time management
- Attention to detail and high level of accuracy
- Coaching skills
- Adaptability
- Teamwork and collaboration
- Minimum of 1 years experience in the UAE
- Available to start IMMEDIATLY
- Pleasent personality and presentable

Description :  - Managing Meeting Room Calendar

- Collecting Documents from clients

- Handing over the documents to the client and courier

- Supporting the operations, sales and finance team with other tasks as per requirement

- Marketing related tasks

- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

- Mail management

- Answering calls and managing the switch board

- Contributes to team effort by accomplishing related results as needed

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