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  Job Position Job Category Posted On Action
 Engineer Management / Consulting 5/18/2017 [ APPLY NOW ]
logo_909.gif WORLEY PARSONS OMAN ENGINEERING LLC, OMAN
Oman
REF NO: ENG 0135
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Our Client, WORLEY PARSONS is a leading provider of professional services to the energy, resource and complex process industries.
They provide services to the following sectors; Hydrocarbons, Minerals & Metals, Infrastructure, and Power.
Worley Parsons is a dynamic company whose success has resulted from outstanding project delivery for clients around the world. In doing so they work through all five phases of an assets lifecycle, customising their services for each sector.
Outstanding operational & corporate performance includes, as its primary item, outstanding Health, Safety & Environmental performance. Worley Parsons targets Zero Harm, a culture inherent in all levels of the organisation, driven through the implementation of systems, processes and training programs; and measured against aggressive yearly targets on Key Performance Indicators and audit results.

Our Client is in need of Senior / Engineers/ Junior Engineers (Mechanical Rotating Specialist).
JOB SPECIFICS:
Specialist experience shall encompass all types of rotating equipment; pumps, compressors, fans, gas turbines. Years of experience in specialism shall be as per generic engineer specified above.
Extensive experience as package engineer on all types of rotating equipment required; responsible for equipment specification, procurement, vendor design interface, acceptance testing, and commissioning support.

This position is currently closed. We are still accepting CV''s for similar positions. Please click on the Apply Now button and proceed.



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 Engineer Management / Consulting 5/18/2017 [ APPLY NOW ]
logo_909.gif WORLEY PARSONS OMAN ENGINEERING LLC, OMAN
Oman
REF NO: ENG 0134
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Description :  Our Client, WORLEY PARSONS is a leading provider of professional services to the energy, resource and complex process industries.
They provide services to the following sectors; Hydrocarbons, Minerals & Metals, Infrastructure, and Power.
Worley Parsons is a dynamic company whose success has resulted from outstanding project delivery for clients around the world. In doing so they work through all five phases of an assets lifecycle, customising their services for each sector.
Outstanding operational & corporate performance includes, as its primary item, outstanding Health, Safety & Environmental performance. Worley Parsons targets Zero Harm, a culture inherent in all levels of the organisation, driven through the implementation of systems, processes and training programs; and measured against aggressive yearly targets on Key Performance Indicators and audit results.

Our Client is in need of Senior / Engineers/ Junior Engineers (Mechanical).
JOB SPECIFICS:
Experience shall encompass all aspects of mechanical system design, equipment (static and rotating), piping systems, design and construction standards, codes of practice.
Relevant knowledge, skills and experience in equipment sizing software, codes.
Working knowledge of materials and corrosion, pipelines.
Relevant appreciation of other discipline areas and interface requirements to mechanical engineering.

This position is currently closed. We are still accepting CV''s for similar positions. Please click on the Apply Now button and proceed.

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 Business Development Manager Management / Consulting 5/18/2017 [ APPLY NOW ]
logo_851.gif JONES CONCIERGE, HONG KONG, CHINA
United Arab Emirates
REF NO: MGMT - 0032
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Our Client, Jones Concierge is the worlds premier international concierge, offering luxury services and business solutions for those who demand the best in life. Since 2003, they have provided more than tailor made services, but tailor made lifestyles.

They are looking for a Business Development Associate to assist their business operations in Hong Kong, Singapore and Dubai. The ideal candidate will possess the following skills:
- Luxury hospitality experience
- B2B sales
- Project management
- Language ability in English plus Mandarin, Arabic and/or Japanese is ideal.

Candidates who are motivated and ambitious may apply for this position.

PLEASE MENTION REFERENCE NUMBER IN THE POSITION FIELD.

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 Office Manager Management / Consulting 5/18/2017 [ APPLY NOW ]
logo_822.gif COFFEE PLANET LLC, DUBAI, U.A.E.
United Arab Emirates
REF NO: MGMT 0034
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Our Client, Coffee Planet is the leading coffee solutions company in the Gulf region. Opened in Dubai in January of 2004, it is a privately held Dubai-based company with an ambitious growth strategy to serve gourmet coffee across the UAE and beyond. The company specializes in the provision of turn key coffee solutions to all foodservice operations such as hotels, coffee shops, retail outlets, hospitals, offices, airports, and universities.

They are in need of an Office Manager with skills, experience and savvy to be the back bone of its day-to-day operations.

To thrive in this role, you''ll need to love variety, work independently, communicate well and be super organized, even when you''re working from home! We are looking for a motivated individual with a proven track record in office administration, ability to work under pressure, and prioritize. The right candidate will play an integral role in the future expansion of the company.

Key responsibilities involve:
Administer HR functions such as review of employment applications, Personal Development Plans, incentive schemes and training requirements.
Schedule, attend and minute various meetings as required by the management team.
Follow up on agreed action points and special projects in a timely manner. Raise the management''s attention in case agreed actions are in danger of not being achieved.
Maintain a working relationship with high profile customers and foreign suppliers and where appropriate, attend customer and supplier meetings with other members of the management team.
Maintain office records such as design and update of filing systems, define procedures for record retention; ensure protection, security, and effective transfer of files and records; and ensure personnel files are up to date and secure.
Maintain office efficiency such as supply of office stock and stationeries.

The diversity of this role means you will be involved in many aspects of the company and will be a key part of the company.

PLEASE MENTION REFERENCE NUMBER IN THE POSITION FIELD.

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 Account Coordinator Management / Consulting 5/18/2017 [ APPLY NOW ]
logo_4339.gif COMPUTER CONSULTANTS INTERNATIONAL, INC.
Qatar
REF NO: MGMT-0192
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  1. At least five (5) years of technical writing experience.
2. Experience in developing and managing APDs through the CMS approval process.
3. Experience in developing procurement documentation and managing the procurement process through successful contract award.

Responsibilities :  Tasks associated with this position will include:

1. Procurement strategies, processes, and documentation.
2. Preparation of responses to vendor queries.
3. Pre-Proposal conference(s) and meetings.
4. Vendor evaluation and selection (demonstrations, scripts, site visits, gap analyses, interviews, cost analyses, and recommendations).
5. Contract negotiation.
6. RFP coordination and response in Middle East


Description :   Seeking a coordinator to develop and draft SFPs/RFPs and associated APDs. The consultant will also assist in administering and evaluating the Proposals received in response to SFP/RFP for solution-based services.
RFP coordination and response in Middle East





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 Development Consultant Management / Consulting 5/18/2017 [ APPLY NOW ]
logo.gif MARKTECH
India
REF NO: MGMT-0090
 
Education :  Diploma
Experience :  1 - 5 Years

Description :  A MANGEMENT CONSULTING FIRM REQUIRES THOSE CANDIDATES WHO CAN KNOWLEDGE IN MARKETING AND MANAGEMENT TO DEVELOP AND PLAN TO HELP THE COMPANY ACQUIRE MORE CLIENTS.

ESSENTIAL DUTIES:

-DEVELOPMENT THE BUSINESS.
-KNOWLEDGE IN MARKETING,
-HANDLING THE CLIENTS,
-KNOWLEDGE IN MARKET SPECIALLY IN INDIA

URGENT OPENING, PLEASE APPLY ONLINE

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 Administrative Assistant Management / Consulting 5/17/2017 [ APPLY NOW ]
logo.gif SRABEEL TRADING LLC
United Arab Emirates
REF NO: MGMT-0059
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  - Typing, encoding administrative & clerical jobs and internet explorer / Marketing Operations
Responsibilities :  - Executive Secretary & business developing

Description :  - Operating a telephone switchboard to answer, screen, and forward calls.
Providing information, taking messages, and scheduling appointments.
- Updating appointment calendar.
- Assisting staff by performing standard office tasks as directed.


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 Training Manager Management / Consulting 5/17/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0344
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensing Training Coach

Licensing Training Coaches
Proctors study sessions on site with candidates that have completed the pre-licensing course off site. Performs routine clerical duties, such as filing forms and other records from licensed agents and applicants. Inputs data or correspondence from files as requested within an appropriate time frame. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. The pay rate for this position is $13/hr.
Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:
Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting



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 Business Analyst Management / Consulting 5/17/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0345
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  BSL-Business Suport Liason

TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred
For more information on the World of Opportunity at TeleTech please visit our website at http://www.hirepoint.com/
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred
For more information on the World of Opportunity at TeleTech please visit our website at http://www.hirepoint.com/
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred
For more information on the World of Opportunity at TeleTech please visit our website athttp://www.hirepoint.com/
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
TeleTech is now hiring a Seasonal BSL for our Operations Team.
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Translating specific and complex client goals into highly productive and efficient operations that span the globe is a day-to-day reality for TeleTech operations professionals. As you can imagine, this is a challenging but highly rewarding area of expertise that is central to the success of our clients and our organization. With specialists in program development, asset management, pricing, program ramp-ups, logistical service delivery, and real estate, our Operations team provides a wide range of career-building opportunities that extend from operations strategy to implementation-and everything in-between.
The Business Analyst is a key member of our operations team analyzing performance data, trends, forecasting staffing and resource needs for optimum site performance. The successful candidate must possess exceptional organizational, critical thinking, and data analysis skills.
The Essential Duties of the Reporting Analyst Role include (but of course not limited to):
Is the site-level systems and ID contact between Supplier and the client
Provide system and ID support and readiness
Provide troubleshooting assistance to Agents/Representatives
Coordinate Agent/Representative ID tracking and issuance
Communicate new, termed and changes in Agent/Representative status to the client
Manage system issue tracking, escalation and resolution support
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our employees with:
Competitive salary
Full time position (40 hours)
Paid Training
What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too.
These include:
BA/BS or equivalent experience
Experience analyzing data
Knowledge of Microsoft Windows applications (Access, Excel, Powerpoint, Outlook, Word)
Excellent organization skills and able to manage multiple and changing priorities
Ability and desire to excel in a fast-paced work environment
Prior call center experience preferred



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 Team Leader Management / Consulting 5/17/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0346
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
1 -3 years previous Supervisor experience
1-3 years Trainer experience
Strong understanding of TeleTechs business, core values, and goals
Solid verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
A profound open, honest, and empathetic manner while dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects

Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Data analysis and reporting
Action planning


Description :  Temporary Team Lead

Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work benefiting the entire site. Communicate with managers and other Team Leads.

Key Performance Objectives
1. Achieve 98% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, available for teams questions, issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with quality and goals. These include:
Customer Satisfaction Scores
AHT (Average Handling Time)
Quality Scores
FCR (First Call Resolution)
RPC (Revenue Per Call)
80% Coaching Action Plan (CAP) Utlization

TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements.

4. Deliver excellent customer service and communication. Respond to all issues as appropriate. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to Team Leads, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform their job. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Other Responsibilities
Takes ownership of training/projects assigned, including coordination of supplies, equipment and training materials. Takes a leadership role from conception to completion
Reviews and analyzes clients training materials and recommends necessary changes to provide increased effectiveness. Work with client to incorporate the changes.
Instrumental in testing systems and continually updating training materials as new products are added.
Designs, administers, and analyzes training evaluations to assess effectiveness of programs and makes adjusts as needed
Provides training that prepares CSRs to meet their Quality Assurance Scores and Customer Satisfaction Index ratings which in turn impacts customer retention and growth
Consistently demonstrates ability to meet and exceed client metrics in their personal performance. For example: taking monthly calls and meeting qualitys expectations, attending internal and client calibrations, etc.
Ensures TeleTechs policies and procedures are administered honestly, consistently, and with sound judgment
Determine training needs for client-based programs by working with Training Support Services, Operations, and Client to analyze the training needed to meet the project requirements.
Delivers training to meet the client standards
Develop and deliver up-training to meet the site requirements


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