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  Job Position Job Category Posted On Action
 Account Executive Management / Consulting 5/19/2016 [ APPLY NOW ]
logo.gif 3RD EYE CONSULTANTS
United Arab Emirates
REF NO: MGMT-0268
 
Education :  Masters Degree
Experience :  1 - 5 Years

Skills :  Pleasing personality and good communication skills.
Through knowledge of Tally accounting software capable of installing, feeding in chart of accounts, customizing financial MIS, collating data from multiple users etc.
Capable of making P&L statements, cash flows and balance sheet.
Capable of budgeting and forecasting.
Advanced knowledge of Microsoft excel graphs , charts etc.
4 to 5 years of work experience.
Salary of maximum aed 7000/ per month plus medical plus annual air passage plus annual bonus.
Graduate preferably with post graduate qualifications.
Should be able to join within 45 days from making the offer.

Description :  We are looking for a Account Executive.

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 Other Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0264
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of Teletech's business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
High customer service orientation
High level of integrity, honesty, and judgment
Ability to respect and ensure strict confidentiality of customer data.
Demonstrated multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Working knowledge of applications such as MS Office (Excel, Access, PowerPoint), MS SQL, Empower, Oracle, Kronos and ability to learn technology quickly
Analysis and logic skills
Reporting
Troubleshooting
Preferred Qualifications
Knowledge of call center business
Call center experience
Six Sigma Certification

Description :  Reporting Specialist

Reporting Specialists are responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to Associate metrics such as average handle time (AHT), customer satisfaction scores (CSAT), key performance indicators (KPIs), etc., as well as other necessary reports at different levels. Reporting Specialists extract and compile data from different databases, utilize various reporting tools such as Excel, Access, and MS SQL to produce reports based upon end user needs. They review data for accuracy and resolve issues when needed. Reporting Specialists are expected to have a thorough working knowledge of TeleTech's policies and procedures as well as client requirements, expectations and metrics related to reporting.

Key Performance Objectives

1. Achieve 100% of accuracy and timeliness of reports. Reporting Specialists have daily, weekly, and monthly reports that must be run in timely and accurate manner. They work with multiple data sets to ensure complete and accurate data. Reporting Specialists need to meet timeliness requirements for metrics collection and reporting and utilize appropriate resources to generate solutions. They systematically archive and store raw data used in reports.(Time management, achievement motivation, results orientation, efficiency, accountability)

2. Learn key business objectives, timeframes, and requirements associated with each reporting goal and task. Become a reporting process and system expert. This includes high level of knowledge of TeleTech's and client's practices, policies, and requirements and having a thorough understanding of systems and tools that are used to extract data and run reports. Adapt quickly to any changes in the reporting process. Be able to troubleshoot issues, validate data and report issues that might impact data. Understand client's requirements for each report while strictly adhering to TeleTech's policies. (Attention to detail and process, follow-through, technical knowledge, ability to learn)

3. Understand and improve the key success metrics associated with reporting. These include:
Reporting accuracy - 95% tickets close without errors
Ability to close project/ticket in timely manner based on current departmental criteria
Customer Satisfaction (CSAT)
Reporting Specialists should identify opportunities for improvements in reporting systems and processes and participate in efforts to constantly improve current reporting process and communicate their ideas to their managers regularly. (Observation, innovation, creativity, collaboration, communication)

4. Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimum long term impact. Proactively share all issues with management and other team members. Take personal responsibility for solving and finding solutions. Reporting Specialists work closely with Operations team, Quality Assurance, Workforce, as well as might have a direct contact with a client. (Customer focus, friendly, helpful, accountability, diplomacy, communication)

5. Escalate reporting issues as appropriate. Clearly identify reporting issues including the scope of the problem and relative urgency. Provide clear documentation of the issue to the appropriate team. Answer questions and assist in isolating the root cause of problems/errors in the reports. Participate in testing solutions to ensure problems have been resolved. (Problem solving, judgment, communication, system troubleshooting)


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 Other Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0364
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Licensing Training Coach

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting

TeleTech requires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment. TeleTech is an EqualOpportunity Employer.
Licensing Training Coaches

Proctors study sessions on site with candidates that have completed the pre-licensing course off site.
Performs routineclerical duties, such as filing forms and other records from licensed agents and applicants.
Inputs data or correspondence from files as requested within an appropriate time frame.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
The pay rate for this position is $13/hr.

Key Performance Objectives:
Manage the communication
Maintain 100% accuracy of all training completion records and reports
Coordinate day-to-day operations, processes, and reporting; administration for TeleTech global training platform
Learn key business objectives, timeframes, and requirements associated with each training goal and class
Understand and improve the key success metrics associated with each training goal
Deliver consistent customer service and communication
Basic Qualifications:

Strong understanding of TeleTech's business, core values, and goals
Must be Licensed to Sell Health Insurance in your Resident State
Must have previous experience with TeleTech working as a Licensed Health Insurance Agent.
Must be able to work Overtime as required.
Ability to lead and partner successfully with teams, management and client
High level of integrity, judgment and follow through
Strong attention to detail and desire to follow procedures
Strong analytical, verbal and written communications skills
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrated multi-tasking capability and proven success in fast paced environment
Proficient English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting



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 Team Leader Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0349
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Team Lead / Trainer - Seasonal

TeleTech is now hiring a Seasonal Team Lead/Trainer.
If this describes you
Team Orientated
Outgoing & Focused
Passionate & Motivated
then, APPLY TODAY!
In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.
In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.
What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Paid training
What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Must be Licensed Health Insurance Agent with Previous UHG experience
Preferred experience:
Sales experience or experience coaching to sales quotas
State Health license strongly preferred
Open enrollment experience
Knowledge of call center business
Experience training in a classroom setting
What to expect:
Once hired, our Team Leads will attend an out of state training for 6 weeks, before continuing training at our site in Melbourne, Florida.
Are you ready to accept the challenge? Because TeleTech is ready for YOU!
Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our career website at http://www.teletechjobs.com/.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

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 General Manager Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
Qatar
REF NO: MGMT-0335
 
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  Excellent opportunity for a dynamic, well presented and forward thinking Restaurant manager to join this very cool company set-up a brand new niche casual dining concept. Good career progression attached to this role as they plan to expand throughout the UAE and Gulf Region this role will be Qatar based!

We are looking for someone who is currently in a similar role in a trendy restaurant concept - fast paced environment but super friendly and delivering great food & service!

New opening is preferred but we will consider all with right experience and attitude! We do however really need someone who will hit the ground running!

Hard working with a positive attitude and a real feel for current trends, you will be a hands-on Manager who will inspire and lead the team by example!

Salary Package Offered: Negotiable but ideally 11.000QR plus company provided accommodation, and other benefits


Description :  Role: General Restaurant Manager - Very Cool New Company, Qatar!
Sector: Management
Location: Qatar
Salary: Market related



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 Assistant Manager Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: MGMT-0336
 
Education :  Bachelors Degree
Experience :  1 - 5 Years
Responsibilities :  We are looking for someone to join the team and run the beach operations for our Food and Beverage team, reporting in to the Food and Beverage Director.

For this role of Assistant F&B Manager Beach Operations, you will be overseeing a diverse range of world class services on offer on the beach and all to luxury 5* standards. You will be managing a large, multi-cultural team and will require strong communication, leadership and organizational skills. The main purpose of this role is to act as the hotel's main liaison between the hotel guest enjoying the beach, Food and Beverage and resort operations. You will oversee the key operating departments ensuring that luxury standard service is provided.

Candidate Requirements:
1. We are looking for someone who is currently at Assistant F&B Manager level and MUST have managed Beach operation experience
2. In order to be considered for the role, you must have earned your Hotel or Hospitality Degree from a reputed university
3. It is also essential that you have at least 5 years Hotel F&B experience responsible for a minimum of 3 separate operations during this time within a luxury environment
4. Previous experience in managing an outdoor venue in the GCC is highly desirable.
5. It is also essential that you have detailed food and beverage knowledge within a quality luxury brand, has strong administration and management skills, has the ability to motivate, upsell and train colleagues, very hands on and supportive in achieving the common team goals.
6. You must be well versed in financial aspects and knowledgeable in Micros Point of Sale system
7. Fluency in second language other than English is desirable.

Salary Package Offered: Around about the 20,000AED mark all inclusive but negotiable for the right candidate and family benefits too

Unfortunately only short listed candidates will be contacted.


Description :  Role: Assistant F&B Manager - Beach Operations - F&B Stunning Resort, Dubai!
Sector: Management
Location: Dubai
Salary: 3.6k per month + .


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 Operations Manager Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: MGMT-0337
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. Fun, friendly and outgoing!
2. An excellent background in restaurants, retail, food operations.
3. Experience of local European markets.
4. Knowledge and experience of improving sales through the improvement if product lines and placement.
5. Be keen and eager to learn new things.
6. Passionate about customer service.
7. Experience of working in a diverse team of characters!

Responsibilities :  The Role:
1. Complete P and L accountability for a country expanding markets.
2. Ensuring quality standards and performance standards across retail operations.
3. Training managers and advising the operations team on development needs.
4. Managing some challenging workforce arrangements experience in their field is essential.
5. Assisting and troubleshooting on new openings and problems locations.
6. Working with existing brands and ensuring speed of service and a streamlined process to maximise profits.
7. Experience of negotiation with suppliers and arranging purchasing agreements will be a benefit.


Description :  Role: Operations Director - Dubai - Restaurant Group
Sector: Management
Location: Dubai
Salary: Market related


The Company:
1. International food service/retail operator expanding rapidly in their specific field
2. Great reputation for quality and client retention
3. Entrepreneurial feel to the business that will excite and challenge the right individual



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 Operations Manager Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_18019.gif CORECRUITMENT
United Arab Emirates
REF NO: MGMT-0338
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  1. Keen to work for a progressive company where they can take ownership of their development.
2. A proven man-manager who is goals-orientated and has a proven track record of achieving results.
3. Excellent organisational and communication skills.
4. Branded experience is preferred but not essential.
5. Experience of working within a similar quality-orientated food services organization.
6. Concept development and roll out experience.
v
Responsibilities :  1. A diverse position covering diverse operations with varying elements of retail and restaurants.
2. Ensuring quality standards in the existing business.
3. Acting as a senior manager in this division and other business streams.
4. Being an inspirational Figure for others within the business.
5. Develop concept and drive a culture of constant innovation.
6. Monitor, install/implement new quality benchmarks (best practice) across the business.
7. Effectively open and develop new sites in varied locations.
8. Develop franchise agreements and partnerships with other businesses.
9. Work effectively with external partners to develop business and new opportunities.
10. Ensure the operations deliver financial objectives.


Description :  Role: Operations Director - Restaurant Specialists required!
Sector: Management
Location: Dubai
Salary: Market related

The Company:
1. A prestigious company with an outstanding reputation for quality within food
2. Innovation, creativity and a real love of good food are the key elements that have made this company such a success
3. Vibrant culture and training-oriented goals with experienced senior management team you will be given the opportunity to be a part of this team and its strategic development
4. Commercially focused everyone is a performer!



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 Team Leader Management / Consulting 5/19/2016 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0339
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Service Delivery Team Lead / Trainer

TeleTech is now hiring a Seasonal Team Lead/Trainer

If this describes you

Team Orientated
Outgoing & Focused
Passionate & Motivated

then, APPLY TODAY!

In this role, you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement. Other responsibilities include: working with associates to address employee relations issues, coordinating all associate activity related to training, development and coaching sessions. In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team.

In this position, you'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project. Additionally, you will be conducting training classes with new hires and on-going classes.
Become a Member of the TeleTech Team
TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:
Competitive salary + bonuses
Advancement and Career Opportunities
Paid training

What were looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
Associates degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Prior TeleTech experience
Must be Licensed agent
Preferred experience:
Sales experience or experience coaching to sales quotas
State Health license strongly preferred
Open enrollment experience
Knowledge of call center business
Experience training in a classroom setting



APPLY NOW
 Consultant Management / Consulting 5/19/2016 [ APPLY NOW ]
logo.gif FLUXMANS CONSULTING
United Arab Emirates
REF NO: MGMT-0063
 
Education :  Masters Degree
Experience :  5 - 10 Years

Skills :  The appointee will have a post graduate degree in an appropriate area such as economics or business, MA, ME com or MBA. The qualifications, which should refect a high standard of intellect and cognitive ability, must be matched by a solid record of sucess.

You will need to be a driven person who has the self motivation to succeed and the personality to motivate your team to reach the highest levels of success.
Responsibilities :  Their client is a highly respected STRATEGY CONSULTANCY which although based in Johannesburg, South Africa provides services across the Middle East and Africa.

They wish to appoint a SENIOR CONSULTANT - BANKING STRATEGY to take charge of their activities in the UAE, Kuwait and Saudi Arabia. The successful applicant will provide consulting leadership and coordination to ensure service delivery of the highest standards. You must enjoy using your personal and the organizations resources to add value to your clients businesses.

If you are currently in a consulting role, then this is an opportunity to join a niche consultancy. You will receive the recognition you deserve and the exercise the substantive responsibility your career deserves.

There are established clients and assignments, so the appointee must be able to hit the ground running. At the same time the Senior Consultant will be responsible for generating new work and developing clients and flow of new work. Prsentation and communication skills must be of the very highest standard.

Description :  The successful applicant will have at least three years solid experience in Strategy Consulting leadership. Their client urgently wishes to speak to applicants with the appropriate strategy experience and 5 to 10 years experience in managing teams of consultants in the financial services or banking world. Your present position could be in a bank, a financial institution or a recognized consultancy.

Naturally, all discussions and negotiations will be held in the strictest confidence.

Among the elements of the position are:
Market analysis
Trend Forcasting
Retail Credit consulting
Channel Optimization
Business Case development
Interviews for the opportunity will take place either in Johannessburg or Dubai. It is likely that part of the selection process will require the condidate to make a presentation on a case study. This case study would be designed to provide the applicant with ample opportunity to display the skills in strategic thinking that the position requires.

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