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  Job Position Job Category Posted On Action
 Team Leader Management / Consulting 10/19/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0384
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Other duties as assigned.
1. Job Specifications:
2. Relevant Bachelors Degree or equivalent combination of education and/or work experience required.
3. Type a minimum of 30 words per min.
4. Working Knowledge of MS Excel, MS Access, MS PowerPoint, and MS Outlook.
5. Program specific tools/process knowledge preferred.
6. Management and/or sales experience.
7. 3 years of Direct or Channel sales experience.
8. Call center experience preferred
9. Strong, confident telephone voice.
10. Solid knowledge of Microsoft Products.
11. One year of Inbound / outbound telesales experience required.


Description :  Team Lead, Service Delivery - Sales Program

Under general supervision, will lead a team of Sales Representatives with a focus on building customer relationships, creating positive a positive buying experience, increasing program revenue, maintaining and improving general sales metrics and improving current sales processes. This position will serve as a liaison between TELETECH and client with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program. The Program Sales Supervisor will manage the team to metrics set by the partner and TELETECH program management as well as manage the team to acceptable work quality measurements set forth by the partner.
Essential Duties & Responsibilities:
Support Program Sales Leader to hire, train and coach a team of sales personnel on their sales ability including managing to metrics. Evaluate assigned sales personnel on their ability to make a prescribed number of dials per day and/or meet a set amount of available phone time. Work with assigned sales reps to manage performance that meet or fail to meet the set standard for dialing and talk time. Responsible for meeting designated team metrics provided by the partner and/or program management. They need to manage their team to individual metrics via coaching, mentoring and counseling. Maintains proper scheduling of resources and manage their team to maintain program service levels in answering calls. Insure that his team receives proper training to maintain program and personal growth. Working with Human Capital and through TeleTech policies, this position can perform coaching, performance improvement plans and disciplinary action for assigned teammates.
Oversee sales personnel documentation of telephone contacts for the purpose of evaluating the database, along with passing qualified leads to field sales reps.
Supervise outbound calling in the processing of orders that meet the requirements set by the client. Maintain integrity with teams accounts management, ownership and account profile.
Maintain open lines of communications with specified client contacts for the purpose of strengthening and enhancing the TELETECH client relationship.
Supervise seasonal sales representatives with basic job functions, scheduling, time clock management and escalations




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 Operations Manager Management / Consulting 10/19/2017 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: MGMT-0385
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
1. Previous management experience
2. Strong understanding of TeleTech?s business, core values, and goals
3. Ability to lead and partner successfully with teams, management and client
4. A profound open, honest, and empathetic manner while dealing with people
5. Ability to manage multiple, complex, on‐going tasks and projects
6. High level of integrity, judgment and follow through
7. Strong coaching, people, and leadership skills
8. Strong attention to detail
9. Strong analytical, verbal and written communications skills
10. Data analysis skills
11. Proficient in Microsoft Office
12. Proficient in English, both written and verbal
13. Technology acumen and reporting
14. Strong coaching skills

Preferred Qualifications
1. Knowledge of call center business
2. Call center experience
3. Sales Experience
4. Six Sigma


Description :  JR Operations Manager (01G22)
Hopkinsville, Kentucky, United States US


Junior Operations Managers adhere to TeleTech key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Manage the fiscal activities of operations as well as focus on and support revenue generation and assurance from sales, financial management, and incentives.
Support site/client ramps, reporting, and manage day‐to‐day operations of their team to include operational metrics such as absenteeism, attrition, in‐chair occupancy, reliability, schedule adherence, escalations, and payroll. Provide coaching and development for teams across multiple locations supporting metrics such as billable hours and client satisfaction scores. Use influence to achieve peak performance, conversion rates, and monthly sales and revenue targets. Utilize systems and procedures to improve the operating quality and efficiency of the operations. Work daily to improve processes and performance that enhance bottom line results. Work closely with business partners and clients to resolve all related issues. Improve efficiency and accuracy of business process; create and implement process improvements. Manage the staff in accordance with company policies, procedures, and client metrics. Managers are responsible for the engagement and development of their teams, communicating and affirming directives, and coaching action plans. Managers create and maintain a positive work environment.

Key Performance Objectives

1. Ensure 100% delivery of all contractual and quality service goals, service level attaining
revenue targets, bonus, and avoiding penalties. Actively implement strategies and initiatives to
enable the business to achieve its objectives. Communicate the core strategy and goals to the
team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals.
Understand the key business objectives, timeframes, and requirements associated with each
goal and client requirements. Objectives may include up‐selling/sales conversion metrics.
(Strategic thinking, project management, results orientation, business acumen, customer
focus, achievement motivation)

2. Manage day‐to‐day operations and deliverables. Deliver timely and efficient solutions to all
operations and client related requests. Employ effective organizational and time‐management skills to deliver solutions to routine and emergency requests and general needs within established timelines. Prepare for and attend operations reviews and hold team meetings to review previous performance and future improvement planning to include action plans. Manage problem resolution as needed. Determine appropriate use of resources to meet goals and schedules. Manage regular preparation of operations management reports; attend site and client calls and meetings. (Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting)

3. Improve the key success metrics associated with goals. These include:
a) Customer Satisfaction Scores
b) Service Level Goals
c) Quality Goals
d) FCR ? (First Call Resolution)
e) RPC ‐ (Revenue Per Call)
f) Maintaining 80% Coaching Action Plan (CAP) utilization
Service Delivery Managers are held accountable for other metrics such as absenteeism, attrition,
in‐chair occupancy, reliability, schedule adherence, schedule compliance, retention, and
profitability. They gather information, analyze data, observe the process, and lead the effort to
consistently improve each process and performance to include contractual revenue and bonus
targets, and client requests. This includes challenging every aspect of the processes.
Recommended changes must be monitored and measured to ensure bottom‐line impact to the
process. (Data analysis, customer focus, persuasion, problem solving, strategic thinking,
achievement motivation)

4. Actively manage the staff, support, motivate and retain an outstanding team. Responsible for
mentoring, training, evaluating, and developing the staff. Previous experience working in similar environment with demonstrated ability to train team members, in‐person or virtually, as called for. Tracks TTECH U completion rates. Provide support, information and assistance. Accountable for managing all day‐to‐day issues and respond to all issues as appropriate. Help the staff to set realistic and measurable service and sales goals, and support reward program(s) as needed. Take responsibility for creating a positive environment that supports the motivation and retention of an outstanding team. Provide coaching and development opportunities, and address performance issues as appropriate. Monitor progress towards goals. (Leadership, staff development, accountability, coaching, interviewing, motivation, resourcefulness, high integrity)

5. Manage the communication. Maintain a positive, respectful and caring attitude. Communicate
problems clearly and collaborate with business partners to ensure that issues will be resolved quickly with a minimum long term impact. Offer clear and objective alternatives and work with the team to help implement solutions. Identify and communicate any potential problems or challenges as they surface. Communicate changes in priorities and direction of the goal or project to the staff. Daily communication with clients, effectively communicates action plans and inquiries from client. (Team work and collaboration, fairness, follow through, engagement, honesty, openness, directness, timeliness)

6. Escalate system level issues to the appropriate systems/IT support/vendor team.

Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform job functions. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team. Answer questions and assist in isolating the root cause of problems and testing solutions to ensure problems have been addressed. (Systems troubleshooting, sense of urgency, timeliness, analysis and problem solving)

7. Ensure compliance with TeleTech?s processes and tools, system changes. Ensure compliance with federal and state legislation/regulations and TeleTech?s internal policies and procedures to prevent and/or minimize potential liability. Responsible for continuous improvement in the overall processes. Provide immediate and direct feedback to the team to ensure full compliance. Provide specific training and constructive feedback on all aspects of specific processes. Maintain confidentiality of sensitive data (Process understanding, attention to detail, process improvement, timeliness, accountability, judgment)



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 Property Manager Management / Consulting 10/19/2017 [ APPLY NOW ]
logo.gif INITED ORIENTAL BUSINESS GROUP
United Arab Emirates
REF NO: MC-5462
 
Education :  Bachelors Degree
Experience :  5 - 10 Years
Responsibilities :  -Managing high and residential buildings through offering a hotel service
-Staff management and allocation (housekeeping, concierge security, maintenance)
-Perform the main property management functions
-Manage the hotel: staff, sales and etc.

Manage the building in which the apartments are located and will be provided hotel services
-Able to customize the hotel service.
-Manage the team of 6 people


Description :  Residential Property Manager with hotel management experience

Responsibilities:
-Managing high and residential buildings through offering a hotel service
-Staff management and allocation (housekeeping, concierge security, maintenance)
-Perform the main property management functions
-Manage the hotel: staff, sales and etc.
-Manage the building in which the apartments are located and will be provided hotel services
-Able to customize the hotel service.
-Manage the team of 6 people

Requirements:
-Male
-Hospitality background
-Hotel management experience 2 years+
-or experience as the assistant of hotel manager
-English speaking/writing skills
-Communication skills
-Proactivity
-Presentable appearance
-Be able to handle more than one property
-Business development skills

Company proposes:
-Salary range 20.000-25 000 AED
-Visa Provided
-Medical insurance
-Annual leave ticket


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 Sales & Marketing Executive Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif BIZNET CONSULTING
United Arab Emirates
REF NO: MAN-0032
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  KNOWLEDGE and SKILLS REQUIREMENTS
•Knowledge of government regulations as you will need to provide advice based on current regulations.
•Familiarity with UAE Labour and Immigration Ministries and other government bodies including expert level knowledge about UAE Free zone & Mainland Company Incorporation
•Knowledge of different types of Government Approvals in order to ensure businesses run legally and seamlessly
•Strong background in UAE company laws
•Ability to manage relationships at multiple levels in with private companies and government agencies.
•Time Management
•Social Perceptiveness
•Understands Internet, Intranet, and CRM.
Responsibilities :  THE CANDIDATE
The candidate will be responsible for generating new leads and advising on BUSINESS SET UP solutions in UAE mainland, free zones and offshore jurisdictions.

WORK EXPERIENCE REQUIREMENTS:
Management Consultant with 2 - 4 years experience in companys formation LLC, Free zone, onshore / offshore and business setup in United Arab Emirates.

Description :  JOB ACTIVITIES
•Must be able to generate leads on a monthly basis.
•Marketing of the company's services through telephone calls, emails, online advertising, social media marketing, web posting and attending business events when necessary in order to acquire new business for the company.
•Provide complete business setup advice to clients who want to set up their business in the UAE (free zones, mainland, offshore).
•Prepare and arrange all documents and applications required for business setup and visa transactions.
•Assists in enforcement of project deadlines and schedules.
•Ensure awareness of periodic changes to government policies, laws, regulations, processes, requirements and their resulting impact on business needs.

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 Consultant Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif BIZNET CONSULTING
United Arab Emirates
REF NO: MAN-0033
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  KNOWLEDGE and SKILLS REQUIREMENTS
•Knowledge of government regulations as you will need to provide advice based on current regulations.
•Familiarity with UAE Labour and Immigration Ministries and other government bodies including expert level knowledge about UAE Free zone & Mainland Company Incorporation
•Knowledge of different types of Government Approvals in order to ensure businesses run legally and seamlessly
•Strong background in UAE company laws
•Ability to manage relationships at multiple levels in with private companies and government agencies.
•Time Management
•Social Perceptiveness
•Understands Internet, Intranet, and CRM.
Responsibilities :  Management Consultant | Company Formation
We are interested in candidates who are looking for learning and growth opportunities.
THE CANDIDATE
The candidate will be responsible for generating new leads and advising on BUSINESS SET UP and COMPANY FORMATION solutions in UAE mainland, free zones and offshore jurisdictions.

WORK EXPERIENCE REQUIREMENTS:
Management / Business Consultant with 2 - 4 years experience in companys formation LLC, Free zone, onshore / offshore and business setup in United Arab Emirates.

Description :  JOB ACTIVITIES
•Must be able to generate leads on a monthly basis.
•Marketing of the company''s services through telephone calls, emails, online advertising, social media marketing, web posting and attending business events when necessary in order to acquire new business for the company.
•Provide complete business setup advice to clients who want to set up their business in the UAE (free zones, mainland, offshore).
•Prepare and arrange all documents and applications required for business setup and visa transactions.
•Assists in enforcement of project deadlines and schedules.
•Ensure awareness of periodic changes to government policies, laws, regulations, processes, requirements and their resulting impact on business needs.

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 Assistant Marketing Manager Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif HARRODS GROUP
United Arab Emirates
REF NO: MAC-5454
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Business management , Record Keeping , proper English Communication.
Responsibilities :  Effectiveness in managing the sale of goods and services to archive maximum profit and consumer satisfaction.

Description :  To help Establish a new Harrods in Dubai.

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 Sales Executive Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif PRONOVA CONSULTANCY
United Arab Emirates
REF NO: SM-6541
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  We are a leading management consultancy firm, located in Dubai, and specialized in the delivery of unique business solutions in the area of innovation management, excellence models, international standards and management systems. We are looking for an energetic, dynamic, outdoor Sales Executive. The position is based on commissions ONLY and provides attractive commission scheme based on a percentage of total sales (10%).

The successful candidate must:
* have UAE experience with both government entities /private companies
* be able and self-motivated to generate sales and meet targets.
* have good communication skills and able to build a good relationship with clients.
* have a UAE driving license/ Bilingual - Arabic & English Speaking.

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 Consultant Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif PRONOVA CONSULTANCY
United Arab Emirates
REF NO: MCO-5234
 
Education :  Masters Degree
Experience :  1 - 5 Years

Description :  A leading consultancy agency located in Dubai requires freelance experts and consultants in the following fields : ISO 9001 ,27001, 20000 , 18001,14001 . For short-term and long-term projects.

Benefits package and competitive compensation based on experience.

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 Other Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif ECHO-XPATS
United Arab Emirates
REF NO: MC-95202
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  
- A Relocation Consultant must be an effective communicator, as most of the job revolves around communication with the client, colleagues and third party companies/agents.
- The Relocation Consultant must be able to meet deadlines and be able to associate well with clients to ensure that relocations process works to fit their requirements, but above all, be sensitive to their needs both personally and professionally.
- The Relocation Consultant must be organised and able to multitask to coordinate the move process smoothly.
- You must be able to negotiate and problem solve effectively and be able to read a situation that may be proving stressful to the client or their family in regards to the move.
- You must be proficient in Microsoft Office and any other software relevant to a Relocation Consultant.
Responsibilities :  Responsibilities include:

- Perform initial client contact and introductory call upon Service Order
- Conduct Home Searches based upon Client Requirements
- Conduct Final Property Selection as per Client Requirements
- Assist in Tenancy Document Proofing & Signing as required
- Assist in property payments as per Client Requirements
- Conduct School Searched based upon Client Requirements
- Conduct Settling in Service as per requirement
- Key and Original Document Handover
- Property Walk-through
- Drivers License Exchange or Driving Lesson Application
- Alcohol Licence Application
- Post Relocation Support

Description :  
Echo-Xpats Relocation Consultancy is the Middle East leading premium destination service provider for turnkey relocation services. As a bespoke relocation provider, we assist individuals and corporations in moving their staff to the region. The type of services we provide include orientations, home-searches, school search assistance and settling-in services, ensuring newcomers integrate into Dubai with ease.

Currently we are looking to hire relocation consultants who would be based in our rapidly growing Dubai Headquarters.

Relocation consultants must be personable and resourceful. Solid communication and people skills are imperative. English fluency is mandatory for oral and written communication. Previous relocation experience or local real estate knowledge is a must, as well as a strong background in customer service.

Work is part-time and paid at an industry leading per diem rate where operating expenses are also covered. The successful candidate must have a valid UAE Drivers license and access to a modern vehicle (sedan or SUV).


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 Sales Consultant Management / Consulting 10/18/2017 [ APPLY NOW ]
logo.gif SORP
United Arab Emirates
REF NO: SC-5986
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  - Higher economic or legal education
- Successful experience of work in B2B sales in Dubai from 1 year or from 3 years outside the city
- Fluent English
- Fluent Russian
- Direct sales skills, understanding of principles of sales psychology, skills of dealing with objections, demonstration and prioritizing while performing the offer
- Knowledge of bases of marketing and customer-oriented approach
- Well-bred business speech, excellent negotiation skills
- Successful experience in B2B sales from 1 year
- Responsibility, initiativity, active position, work on result

Responsibilities :  - Running of the sales of the services and business-oriented products
- Administrative work on transactions support
- Running the full cycle of sales, starting from processing of the incoming inquiries to resale
- Meetings and negotiations with the new and current clients, hold consultation about company’s services and products, business correspondence
- Product management, formation of offers for clients
- Active cooperation with marketing department
- Fulfillment of the sales plan and set tasks
- Operative records, recording of the information in the CRM system


Description :  - Sales Consultant must understand the product benefits and advantages and should prepare strategies according to it to the sales force and should be able to execute those strategies at right time.
- Ensure the sales team force is positive and are geared up for the challenge.
- Find out prospective customers/clients and new target segment and penetrate sales in that area.
- Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.
- Take participation in trade shows, exhibitions, networking with local associations to promote the product.
- Monitoring the situation of the market, ups and down, finding out the competitors , latest innovation of the products.
- Complete understanding about the product and finding out how to market products for different segments.


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