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  Job Position Job Category Posted On Action
 Software Application Engineer Tech Contract / Information Technology 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Mexico
REF NO: TC-0635
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Technical aspects:
- Experience in Windows server products (Win2k and 2003, SQL Server), including remote administration, server building per spec and advanced functionality.
- Experience with troubleshooting application connectivity issues (LAN/WAN/Firewall, etc) required.
- Experience with Avaya/Cisco VoIP suite, including IP agent and IP softphone.
- Experience with both NICE and Witness quality recording products required.
- Experience with deploying and implementing NICE and Witness solutions a plus.
- Nice Supervision module experience, including use of the audit trail
- Understanding dynamic recording schedules and the effect on the servers
- Experience with an environment utilizing multiple QA solutions at the same time.
- Experience with SQL programming and the use of tools such as SQL Navigator and Toad
- Experience with Oracle 9.2 databases and 10.X client software
- Ability to add skills, switches, extensions, computers, CTI adapters in the administration modules of Nice or Witness servers.

Soft skills:
- Ability to communicate to both technical and non-technical audiences.
- Self-motivated and able to accomplish tasks with minimal supervision
- Excellent time management and ability to triage multiple, concurrent technical issues
- Strong ability to multi-task and maintain multiple projects at once
- Team motivated, especially when troubleshooting issues the entire team must be able to work with other groups (network, telecom, NT server team) to fix an issue, while avoiding finger pointing
- Ability to communicate and interact with a variety of people at different levels (must have strong people skills to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc)
- Ability to add skills, switches, extensions, computers, CTI adapters in the administration modules of Nice or Witness servers.
- Ability to explain dynamic schedules and the corresponding effect on the systems.


Education:
- BA or BS in a computer-related field, or equivalent experience with aptitude for certification in server administration
- Excellent written and spoken communications skills (English)
- Portuguese written/spoken skills a plus




Description :  Systems Software Engineer

The QA Systems Engineer is responsible for the deployment, support, troubleshooting, and upgrades to TeleTech QA applications (eyeQ360 TeleTechs Call Recording application) in a Tiered fashion. This requires technical and operational understanding of one or more of the following QA applications: Witness v6.x, NICE v8.8, 8.9, 9.x (Perform), EyeQ360 and/or similar call recording applications. This person should be familiar with call routing concepts as well as how QA systems interface with the Avaya/Cisco telephony switches. Familiarity with CTI such as Genesys, TSAPI, etc is a plus. This individual will be responsible for Tier 2 support and implementing call recording solutions, namely TeleTechs EyeQ360 Quality Monitoring Tool.
Require candidate with Witness, NICE, and other call center QA applications, and administration experience with Windows 2003/08 and Dell/ IBM hardware.
Position requires sharing on-call duties including carrying a pager on nights and weekends to respond to critical system problems.



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 Other Management / Consulting 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: MGMT-0226
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Basic Qualifications
Strong understanding of TeleTech's business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Data analysis skills
Proficient in Microsoft Office
Proficient in English, both written and verbal
Technology acumen and reporting
PreferredQualifications
Knowledge of call center business/BPO industry
Call center experience
Sales experience
Six Sigma


Description :  Senior Service Delivery Manager

Senior Service Delivery Managersadhere to TeleTech key performance objectives, indicators, metrics, and ratiosfor line(s) of business, and can step in for the service delivery director whennecessary. Support Service Delivery Manager and/or Service Delivery Director inmanaging overall goals and objectives maximizing resources for optimal metricsachievement, performance, and service level adherence. Have responsibility forone or more lines of business, assist with budgeting, leadership, engagement,performance management, communications, and development of team(s). Supportsite/client ramps, proper reporting and analysis for managing the operationsalong with representing and negotiating issues up and down chain of command.Utilize systems and procedures to improve the operating quality and efficiencyof the operations. Work daily to improve processes and performance that enhancebottom line results. Work closely with business partners and clients to resolveall related issues. Improves efficiency and accuracy of business processes andimplements improvements. Senior Service Delivery Managers are responsible forcommunicating and affirming directives and have functional expertise in areassuch as WFM, QA, Training and working knowledge of TA, HC, and Facilities.

Key Performance Objectives

1. Ensure 100% delivery of all SOWrequirements and goals for TeleTech and achievement of client revenue targets.Actively implement strategies and initiatives to enable thebusiness to achieve its objectives. Communicate the core strategy and goals tothe team. Establish metrics for success, set clear daily priorities, and drivethe team to meet goals. Understands the key business objectives, timeframes,and requirements associated with each goal. Include upselling/sales conversionmetrics. (Strategic thinking, project management, results orientation,business acumen, customer focus, achievement motivation)

2. Manage day-to-day operations anddeliverables. Deliver timely and efficientsolutions to all operations‐related requests. Employ effectiveorganizational and time‐management skills to deliver solutions to routine andemergency requests and general needs within established timelines. Attendoperations reviews and hold team meetings to review previous performance andfuture improvement planning to include action plans. Manage problem resolutionas needed. Determine appropriate use of resources to meet goals and schedules.Manage regular preparation of operations management reports; attend site andclient calls and meetings. (Problem solving, attention to detail, can‐do attitude, persuasion and influence, reporting)

3. Improve the key success metricsassociated with goals. These include:
Customer, Employee, and Client Satisfaction Scores
Client Service‐Level Goals
Monthly Revenue and Margin Goals
FCR - (First Call Resolution)
RPC - (Revenue Per Call)
Senior Service Delivery Managers areheld accountable for absenteeism, attrition, in‐chairoccupancy, reliability, schedule adherence, retention, and profitability. Theygather information, analyze data, observe the process, and lead the effort toconsistently improve processes and contractual performance metrics. Thisincludes challenging every aspect of the processes. Recommended changes must bemonitored and measured to ensure bottom‐lineimpact to the process. (Data analysis, customer focus, ROI calculations,persuasion, problem solving, strategic thinking, achievement motivation)

4. Drive client message, activelymanage the staff, support, motivate, and retain an outstanding team. Responsible for mentoring, training, evaluating, anddeveloping the staff. Previous experience working in similar environment withdemonstrated ability to train team members, in‐personor virtually, as called for. Tracks TTECH U completion rates. Provide support,information and assistance. Accountable for managing broader issues and torespond and manage issues as appropriate. Help the staff to set realistic andmeasurable goals, and develop reward program(s) as needed. Take responsibilityfor motivating and retaining an outstanding team. Provide coaching anddevelopment opportunities, and address performance issues as appropriate.Monitor progress towards goals. (Leadership, staff development,accountability, coaching, interviewing, motivation, resourcefulness, highintegrity)

5. Manage the communication. Maintain a positive, respectful, and caring attitude.Communicate problems clearly and collaborate with business partners to ensurethat issues will be resolved quickly with a minimum long term impact. Offerclear and objective alternatives, and work with the team to help implementsolutions. Identify and communicate any potential problems or challenges asthey surface. Communicate changes in priorities and direction of the goal orproject to the staff. (Team work and collaboration, fairness, followthrough, engagement, honesty, openness, directness, timeliness)

6. Escalate system level issues tothe appropriate systems/IT support/vendor team. Must be able to identify and set up ideal workspace per jobrequirements; this includes having access to the proper equipment required tofully perform job functions. Clearly identify and manage all system levelissues including the scope of problems and relative urgency. Manage cleardocumentation of problems via email or ticketing system to the appropriatesupport team. Assist as necessary in isolating the root cause of problems andimplementing solutions to ensure problems have been addressed. (Systemstroubleshooting, sense of urgency, timeliness, analysis, and problem solving)

7. Ensure compliance with TeleTech'sprocesses and tools, and manage system changes. Ensure compliance with federal and statelegislation/regulations and TeleTech's internal policies and procedures tounderstand, oversee, and prevent and/or minimize potential liability.Responsible for continuous improvement in the overall processes. Manage andprovide immediate and direct feedback to the team to ensure full compliance.Oversee training and constructive feedback on all aspects of the process.Maintain confidentiality of sensitive data (Process understanding, attentionto detail, process improvement, timeliness, accountability, judgment)


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 Director Human Resources 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0292
 
Education :  Bachelors Degree
Experience :  5 - 10 Years

Skills :  Job Specifications:

BA/BS in Human Resources, Finance, comparable degree, or equivalent experience.
8-10 years of experience and strong knowledge of market pricing practices and variable pay solutions.
Proven ability to gauge effectiveness of the organization's compensation programs and translate data into solutions to continually improve programs and practices.
Demonstrated experience in compensation plan designs and implementation including short term, long term, and executive compensation.
A creative approach to problem solving, team oriented and optimistic attitude.
Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.
Leadership skills balanced with a willingness to play a 'hands-on' role with key projects.
Ability to effectively translate complex information into clear and effective messages.
Communicates clearly and effectively at all levels.
Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.
Goal oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
Advanced PC applications including Access, Excel, and Word.

Description :  Director, Global Compensation

The Global Compensation Department is responsible for the creation, implementation, and administration of multiple pay programs including base pay, variable/incentive pay, executive compensation, sales compensation, equity programs, and rewards and recognition programs. This department is responsible for the development of a comprehensive total rewards strategy that aligns employee rewards with results that support TeleTechs strategic business objectives. The total rewards strategy and programs will enable the company to attract, reward, and retain top talent globally.

Global Compensation partners closely with multiple departments including Human Capital and Operations to facilitate management and employee understanding of TeleTech's total compensation package including processes, practices, and programs. Taking a consultative approach, the Global Compensation department works to create innovative compensation solutions through analysis of internal and external markets to help create short-term and long-term compensation related strategies that align to the overall business strategy in support of driving business results.

Position Responsibilities:

Assists in the development and execution of the global compensation department's overall strategy.
Designs communication tools to ensure understanding of various compensation plans.
Respond to management requests for analysis of employee salary competitiveness.
Resource for information, problem solving, and communication to internal customers as it relates to the architecture and strategy development for all areas pertaining to compensation.
Consult with HR Partners/executives regarding compensation plan designs and strategic initiatives for a variety of compensation programs.
Provide leadership, support and mentoring to the HR team in all areas of total rewards.
Keeps abreast of new trends in compensation packages and evaluates the viability and necessity of adopting such plans within the organization.



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 Other Human Resources 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: HR-0293
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  A Bachelors degree, preferred
5-7 years related work experience with 3-5 years of strong project management experience
Ability to interact with all levels within the organization
Vendor management experience
Experience with service programs, recognition, and awards program modeling
Excellent presentation skills
Excellent verbal and written communication skills
Excellent interpersonal and collaboration skills
Ability to work in a fast-paced environment and work on multiple priorities
Creative, innovative and flexible

Responsibilities :  Responsibilities:

Project Manager & SME for True North Rewards & Recognition work stream to infuse our values through recognition.
Lead the creation of the Global Recognition Platform partnering with leaders to develop and support the strategy.
Conduct evaluations of all current recognition programs for alignment to the global strategy.
Design additional programs to support the Global Recognition Platform/Strategy.
Directly manage all global recognition programs; handles all aspects of program including development, communications and monitoring/reporting results.
Responsible for recommending system support for all recognition programs
Responsible for coordinating all communications, education and training of all global recognition programs.
Manage the tracking, monitoring, and conduct research, collect information and partner with various departments to ensure enterprise alignment for recognition awards.
Keep an inventory of all recognition programs throughout the organization.





Description :  Global Recognition Program Administrator

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)


Job Description:

TeleTech is looking for a Global Recognition Program Manager to join our team. This person will support the organization as recognition programs are leveraged as a part of global rewards. The role will lead the efforts to create a global recognition platform. This includes, but is not limited to leading the design and creation of a global recognition program, be the organizations SME regarding global recognition, be able to work with all of the individual recognition program managers across the organization. The candidate should have a strong process orientation, a solid understanding of recognition processes and technical aptitude.



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 Account Manager Accounting / Finance 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: ACC-0527
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Job Specifications:

8+ years of accounting experience
BA/BS in Accounting
Active CPA
Experience in the preparation of financial statements
Experience in researching and concluding on accounting issues
Strong working knowledge of US GAAP and knowledge of IFRS a plus
Excellent organizational, analytical, and communication skills (both written and verbal)
Advanced knowledge of Microsoft Excel
Intermediate knowledge of Microsoft Word
Experience with Oracle, Hyperion, and Noetix a plus


Description :  Principal, Technical Accounting & Financial Reporting

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:

Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)

From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.

Position Summary:

TeleTech is currently searching for a motivated and ambitious Principal of Financial Reporting to join our team in our Corporate Headquarters here in Englewood, Colorado. Our Principal of Financial Reporting is a key member of our Financial Reporting team and the entire CFO organization. This role will support both domestic and international operations and will work with many different groups within TeleTech (i.e. Treasury, Accounting, Real Estate, Legal). This role would also manage at least one direct report. This opportunity is ideal for an individual who has experience in financial reporting and can research and conclude on complex accounting issues. Candidates should be ambitious and passionate about accounting, able to welcome day-to-day challenges and able to keep pace in a large international corporate environment.

Principal of Financial Reporting duties and responsibilities will include:

Assist with the preparation of external filings made with the Securities and Exchange Commission, including the preparation of financial statements, notes, management discussion and analysis
Coordinate and manage the audits of statutory financial statements in countries outside the US, which includes preparing the financial statements under International Financial Reporting Standards or standards other than US GAAP
Assist with the monthly close process for certain complex technical accounting areas, such as derivatives, stock-based compensation, impairments, and leases
Maintain compliance with key controls related to certain accounting duties; specifically, this role will be responsible for owning and completing internal controls associated with the monthly close processes identified above
Assist in the preparation of audit requests for the consolidated company audit and quarterly reviews
Keep current with significant changes in US GAAP and external reporting requirements and regulations
Research accounting pronouncements and conclude on accounting treatment for complex transactions
Provide assistance to the entire CFO organization when needed, which includes special projects or accounting research
Participate and provide input in process improvement projects assigned by the Controller, CFO, and other VPs




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 Desktop Support Tech Contract / Information Technology 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0707
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  Minimum Position Qualifications:
Certifiable technical skills. Acceptable call center related technical certifications including but are not limited to Bachelor Degree in Computer Science and two years experience in maintain desktop systems, or minimum certification as a Microsoft Certified System Engineer (MCSE) and two years experience in maintain desktop systems.
Excellent customer service skills as defined in terms of customer satisfaction.
Must be familiar with the call center business and supporting multiple clients.
Excellent time management and organizational skills.
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP/IP and network environment.
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.


Description :  Desktop Support Associate Technician

This is an advanced and experienced level position with demonstrated capabilities in the technology field. This position provides sophisticated technical end-user support to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. In addition, this position will be utilized to develop comprehensive project plans for application and system installations at one or multiple locations. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires technician to demonstrate excellent customer interaction skills both verbally and orally.

Job Details:
Performs all Technology IT Desktop Support job responsibilities.
Oversee and support trouble ticket activity and work orders as required.
Fully comprehend and understand TeleTech and partner's policies and procedures.
Develop and verify documented stepped procedures.
Take ownership of projects and see them through to timely completion.
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution.
Be a Technical Subject Matter Expert (SME) for all desktop (production and support) applications.
Take responsibility for assigned from inception through deployment.
Work co-operatively with other TeleTech technology units to provide superb quality customer service.
Understand and enforce TeleTech policies and follow all safety rules and regulations.
Additional tasks and responsibilities assigned by the Team Lead and Technology Management.



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 Customer Service Representative Customer Service/ Call Centre 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: CS-172
 
Education :  Higher Secondary
Experience :  1 - 5 Years

Skills :  SKILLS & COMPETENCIES REQUIRED:
Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Excellent English Communication & Interaction Skills conversant in English and can convey information effectively.
Service Orientation Proactively looks for ways to help people; Ability to be polite, have confidence, and use diplomacy in difficult situations;
Able to set priories and multi‐task
Detail-oriented and customer-focused.
BASIC QUALIFICATIONS:
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service experience is a plus!
WHAT WE HAVE TO OFFER:
Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities


Description :  At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE (CSR)
THE ROLE:
Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customers requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the companys business needs in perspective.
DUTIES AND RESPONSIBILITIES:
To resolve customer complaints via phone, email, mail, or other media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
Answer questions and suggest solutions in relation to products and services.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Compile reports on overall customer satisfaction.



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 Technical Support Staff Tech Contract / Information Technology 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
Philippines
REF NO: TC-0708
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Skills :  BASIC QUALIFICATIONS:
Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Previous customer service / technical support experience is a plus!
WHAT WE HAVE TO OFFER

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, cellphone, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skill enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities


Description :  Technical Support Representative

At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for future customers. We strive to stay connected with our customers at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail.

JOB TITLE: TECHNICAL SERVICE REPRESENTATIVE (TSR)
THE ROLE:
Your role as a Technical Service Representative (TSR) is to provide technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.
DUTIES AND RESPONSIBILITIES:
Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.
SKILLS & COMPETENCIES REQUIRED:
An ability to assess each customer IT knowledge levels.
Have native verbal and written communication skills in Japanese/ Korean/ Chinese.
Have Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Logitech knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Logitech products
Ability to deal with difficult callers being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills
Able to set priorities and multi‐task
Detail-oriented and customer-focused; Accurate records keeping.


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 Customer Care Customer Service/ Call Centre 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
United Kingdom
REF NO: CS-173
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  If you enjoy
Learning about new technologies
A dynamic work environment
Interacting with people and solving their problems
Continuous training for personal and professional growth
Gaining experience and pursuing a career

Then you're a perfect fit!

Position Description:

This role is all about providing an excellent customer experience for a Global leader in Telecommunications, building customer rapport and thinking on your feet.We are looking for dynamic and friendly candidates with a positive attitude and excellent interpersonal skills


The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing coupled with an excellent telephone manner. Previous experience in a similar customer service role would be beneficial. We are looking for applicants who are comfortable cross-training, have an assertive approach and enjoy multi- tasking. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.



Main Duties and Responsibilities:

In supporting the Client you will act as a Brand Ambassador and will be the first point of contact for our customers in responding to telephone and email queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.



Skills and Specifications:


Excellent people skills and the ability & interest to develop great relationships with our customers
Experience in telephonic and email customer service
Ideally proven experience in a customer service role
A positive attitude towards learning new tasks and undertaking any systems training, adapting to change and multi tasking
Experience of using databases





Essential Criteria:

Fluency in written and spoken English
Excellent Communication Skills and Telephone manner
Proven Customer Service experience
'Can do' attitude, initiative and genuine commitment to customer service


Desirable Criteria:

Call Centre experience



Competitive Benefits Package

Competitive salary + bonuses
Health insurance, dental and eye care reimbursements
Private and pension plan Insurance
Up-to-date technology training
Relocation package
Childcare voucher scheme
On site canteen
29 days holiday entitlement + extra entitlement
Free Parking
Career Advancement


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 Customer Support Representative Customer Service/ Call Centre 2/21/2020 [ APPLY NOW ]
logo_16983.gif TELETECH
USA
REF NO: CS-174
 
Education :  Bachelors Degree
Experience :  1 - 5 Years

Description :  Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!
Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happy. We are a company filled with high energy people with a willingness to put the customer's needs first.

In this position, you'll be fielding questions from customers of Fortune 500 brands. You'll be assigned to an account and have full training on the product or service which you'll be assisting customers with. As a Customer Service Associate, you get to hear the satisfaction from your customer after you've been able to help them get the most out of their products or services.

Become a Member of the TeleTech Team

TeleTech has a 30-year history of hiring great people just like you! In fact, our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. Its people just like YOU that make TeleTech a great place to work.

What we offer:
And here's the important stuff TeleTech provides our associates with:

Competitive salary
Advancement and Career Opportunities


What we're looking for:
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:

High School Diploma or equivalent
6 months or more of customer service experience
Competency using Microsoft Windows
Exceptional Communication & Verbal skills
Ability and desire to excel in a fast-paced work environment.

Are you ready to accept the challenge? Because TeleTech is ready for YOU!


APPLY NOW