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• Posted by Worldwide Building Material Trading DMCC
• Posted on 25-04-2024

Our company, an established building material company providing top notch quality building material products like Steel Rebar, Wood and Plywood in JLT, Dubai is searching for a Sales Coordinator.

The candidate must have the following qualifications.
- Female ONLY
- Must have at least a minimum of 3 years relevant experience in the same field.
- Must have a valid UAE Driving License
- Must be fluent in English and Arabic

• Posted by EHRC
• Posted on 25-04-2024

A Human Resource Consultancy Company based in Dubai is presently in need of staff for the position of FEMALE DRIVER.

Qualifications:
? Preferably Filipina
? With valid UAE drivers license
? Salary will be negotiable based on the candidates experience.
? Free Accommodation.

• Posted by COREcruitment
• Posted on 25-04-2024

Role: HUMAN RESOURCES MANAGER - 5* HOTEL, DOHA!
Sector: HR
Location: Doha
Salary: Market related

• Posted by Teletech
• Posted on 25-04-2024

Senior Human Resources & Global Mobility Generalist

Attract, develop & engage a world-class workforce

Our Focus


TeleTech is helping organizations transform the customer experience.

The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.

We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

How the Senior HR/Mobility Generalist Fits into this Focus

Senior Generalist responsibilities include 50% HR support for a defined audience of internal business customers and 50% mobility support for customers across the enterprise. The Senior Generalist leads and coordinates the integration of human resource plans and strategies with business strategy and organizational planning efforts for corporate headquarters in Englewood, CO. This includes delivering a high level of customer service to employees and managers while proactively identifying HR solutions that will enhance bottom line results. This resource will also serve as the primary point of contact for managing TeleTech?s global mobility program. This individual will acts as the professional responsible for ensuring effective administration of all human resources functions including employee relations, performance management, & retention management.

Duties and Responsibilities:

? Administer global mobility program across the enterprise. Lead relocation for new and existing employees as well as expatriate process management. Understand all challenges faced by immigration to both the United States and current countries where TeleTech has an active presence. Work in partnership with payroll and tax departments to ensure compliance with expatriate tax liabilities.

? Vet and manage new/existing vendor relationships relative to mobility and immigration. Proactively seek ways to manage costs and deliver excellent support for migrants. Serve as subject matter expert for matters related to US immigration compliance, accountable for USCIS and DOL audits related to employment of foreign nationals. Advise internal clients of impact of hiring foreign nationals and work closely with Talent Acquisition and Human Capital partners to support in immigration issues. Point of escalation for all matters regarding immigration to all countries including the Philippines. Ensure registration of company entities in international locations annually. (Data analysis, problem solving, results orientation, customer service, high volume data)

? Understand all key business initiatives and goals in the business unit(s) you support. This includes growth strategies, additions of new clientscountries to support, and any other substantive changes in the business model or organizational structures. The Senior HR Generalist actively implements strategies and initiatives to enable the business to achieve its objectives. This resource will meet with internal business customers regularly to identify HR-related challenges and assist HR Leadership to develop and implement strategies to respond to these challenges. (Business acumen, knowledge of HR strategies and issues, strategic thinking, vision)

? Deliver solutions to challenges affecting the success of the business. In conjunction with TTEC leadership, the Senior HR Generalist develops plans to support each strategic initiative. Such initiatives will vary by business unit based on strategic goals. Focus areas may include change management, turnover reduction, improved employee relations, management development, process reengineering, compensation restructuring, employee transition plans, or any other Talent support necessary to meet business goals. Plans must be flexible to adapt to TeleTech?s dynamic environment. The Senior HR Generalist acts as a productive member of the HR delivery team to execute deliverables in a professional and timely manner. They help HR leadership solidify buy-in from key stakeholders on each initiative and enlist support to fund and implement talent strategy and agenda (Strategic planning, budgeting, persuasion and influence, partnership, project management, collaboration)

? Develop a ?Trusted Advisor? relationship with key leaders at multiple levels within each supported business unit. Senior HR Generalists prove their value by anticipating the peple issues associated with business decisions and developing solutions in partnership with leaders. They resolve problems quickly, providing counsel and advice to help business leaders navigate potential challenges. This role includes coaching and influencing team leaders to make wise decisions that are compatible with sound human capital and business practices. Senior HR Generalists offer clear and objective alternatives and work with the team to help implement solutions. (High integrity, persuasion, credibility)

? Provide regular reporting and updates to their client leadership team on status and progress of all talent initiatives. Create and communicate regularly and ad hoc update reports on the status of each initiative and all human capital and mobility issues. Identify and communicate any potential problems or challenges as they surface. Respond to requests for information and updates from the leadership team in a timely manner. Maintain a high level of customer service to all stakeholders and fully integrate the Human Resources team. Communicate changes in priorities and direction to the HR team as received from business leadership teams. (E-mail, positive and timely communication, directness, flexibility)

? Create a friendly, welcoming environment for employees when approaching Human Capital with questions, ideas, or concerns. Senior HR Generalists are champions for corporate culture and ensure that TeleTech?s values cascade through all initiatives and programs. Set goals and metrics with the team around customer service. Monitor progress towards goals. Train the team to deliver high quality customer service. Give honest and direct feedback based on sound knowledge and judgment. (Openness, honesty, trust, keeping confidential information private)

? Ensure compliance with all international and regional human resource laws and regulations. This includes, but is not limited to, harassment, hostile work environment, labor laws, severance and any other adverse impact laws. The Senior HR/Mobility Generalist is expected to work closely with HC partners in various countries to understand the labor laws that impact the mobilization of employees. Proactively coach and educate business customers and employees to legally resolve conflicts and administer required programs. Train business constituents to understand TeleTech?s obligations and corporate policies with respect to working with employees so they can become confident leaders. (Specific knowledge of international laws and regulations, judgment, coaching and training, accountability)


? Maximize human capital service to constituents. Deliver outstanding employee relations/benefits customer service. Treat all employees as customers. Deal with serious problems before they escalate to a formal legal process. Employ risk mitigation strategies as regards to international immigration and cross-border employment. In partnership with TeleTech?s legal counsel, personally manage the legal process including preparing documentation, conducting interviews, and preparing for meetings with courts and attorneys. (Legal documentation, fairness, attention to detail, customer service)

• Posted by Teletech
• Posted on 25-04-2024

Human Capital Services Reports Team Lead

Team Leads are responsible for a team?s performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and HCS metrics for ticket management, chat and phone time. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques, monitoring SLA via ticket management and resolution, team meetings, and one-on-ones. This includes Summary of WHY Report, Productivity, and HCS NPS. Perform advanced level of reporting work requiring professional competency at a Management level. Team Leads are visible on the floor and/or visible on the buddy list and in chat and are available primarily for Specialist questions, issues, and customer escalations; ensure a quality customer experience on transaction, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Responsible to meet the team productivity, SLA, quality goals, timely WHY resolutions and NPS. May have additional project and/or initiative work where benefits extend beyond the immediate team. Communicate with other Team Leads and reports daily to the HCS Manager. Team Lead must ensure that all Specialists and Coordinators adhere to all Human Capital Contact Center performance objectives, metrics and standard operating procedures.

• Posted by COREcruitment
• Posted on 25-04-2024

Role: HUMAN RESOURCES MANAGER - 5* HOTEL, DOHA!
Sector: HR
Location: Doha
Salary: Market related

• Posted by Teletech
• Posted on 25-04-2024

Global Recognition Program Administrator

Attract, develop & engage a world-class workforce

For more than 30 years, TeleTech has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TeleTech designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.

Our capabilities include:
Design: Customer Strategy Services (CSS)
Enable: Customer Technology Services (CTS)
Manage: Customer Management Services (CMS)
Grow: Customer Growth Services (CGS)


Job Description:

TeleTech is looking for a Global Recognition Program Manager to join our team. This person will support the organization as recognition programs are leveraged as a part of global rewards. The role will lead the efforts to create a global recognition platform. This includes, but is not limited to leading the design and creation of a global recognition program, be the organizations SME regarding global recognition, be able to work with all of the individual recognition program managers across the organization. The candidate should have a strong process orientation, a solid understanding of recognition processes and technical aptitude.

• Posted by Teletech
• Posted on 25-04-2024

Senior Recruiter

TeleTech, the global leader in business process outsourcing (BPO) with over 30-year history of recruiting great people like you, is here to offer a career in the customer service industry.

Join our team of upbeat professionals and enthusiastic Recruiters! Our team includes more than 40,000 employees in over 17 countries worldwide, handling approximately 3.5 million customer transactions daily. It is people just like YOU that make TeleTech a great place to work at.

In this position, you will

Manage the full life cycle recruitment of all management and support positions across all functional groups within the care services business segment.
Maintain knowledge of recruitment best practices as well as technologies that enable continued process optimization and efficiency. Build/present business cases to executive leadership to acquire and integrate these solutions as appropriate
Develop, evaluate, refine and establish recruiting, interviewing, selection and placement processes to ensure that qualified applicants are hired for the organization.
Apply a results-driven leadership approach built upon a foundation of objective data (e.g. positions filled, cost per hire, time to fill, interview to hire ratio, diversity, etc.).
Oversee the development of TA marketing plans and sources of hire including employee referral, job boards, diversity outreach, schools and professional groups. Performs required analytics to continually determine successful sourcing vehicles.
Lead partnership with HC management understanding and leveraging hiring trends, workforce plans and recruiting strategies to ensure staffing function meets the business needs.
Interface with HC Management and unit Business Leaders to support process implementation and improvements in applicant screening, assessments, interviewing, on-boarding, etc.
Lead employment program initiatives from a recruitment perspective where necessary (internal movement, etc.).
Stay abreast of changes in recruiting field, particularly centralized staffing.
Support employer branding tactics specific to functional group.
Maintain department budgets and manages forecast.
Coordinate and conduct face-to-face meetings with local institutions and organizations to establish partnerships and build a recruitment pipeline



Job Requirements

Have 5-10 yrs experience of recruiting in Bi-lingual campaigns in the Polish Market
Have 5yrs -10yrs experience of working within Poland marketing and building pipeline of Bi-Lingual sales employees.
Native Polish person with German as second language would be a great advantage
Experience of working with recruitment systems such as Taleo
Fantastic communications skills with all levels of management

• Posted by Orbit Staffing Innovision
• Posted on 25-04-2024

Anesthesia Technician Program with minimum two (2) years course duration from nationally recognized.

License:HAAD/DHA

• Posted by COREcruitment
• Posted on 25-04-2024

Role: HUMAN RESOURCES MANAGER - 5* HOTEL, DOHA!
Sector: HR
Location: Doha
Salary: Market related

• Posted by COREcruitment
• Posted on 25-04-2024

Role: HEAD OF HR REQUIRED - HOSPITALITY - KUWAIT!
Sector: HR
Location: Kuwait
Salary: Market related

• Posted by Team
• Posted on 25-04-2024

HR Manager

Duties include:
- Advising and coaching managers on people management matters and complying with Employment Law, as well as devising and implementing HR plans
- Lead performance management activities, including employee development planning
- Managing the entire recruitment process, including advertising, selection and interviewing
- Conducting disciplinary/grievance meetings
- Dealing with a healthy volume of ER and HR issues
- Ensure consistency of application of our HR policies and procedures and initiate changes in line with changing legal requirements
- Roll out of Corporate HR related programs including relevant New Hire Training Academies
Requirements
Arabic Speaking and Writing is essential

- Management or Business degree along with a minimum of 5 years of HR experience in large, multi-site organizations, ideally with some international operations.
- Solid understanding of general HR matters, including total rewards, talent management, workforce planning, and talent acquisition and employee relations.
- Able to demonstrate an understanding of best practices in terms of driving HR initiatives and work with corporate functions in a business partner mindset.
- Experience working with senior management to build leadership skills and teams to support the operations and growth of a global organization.
- Track record of forging successful partnerships and trusted advisor relationships, and the ability to work with key stakeholders to develop value-added, pragmatic people solutions that align to client groups mission and strategies.
- High degree of cultural sensitivity and understanding.

• Posted by Teletech
• Posted on 25-04-2024

Vice President, Talent Acquisition (Care Services Division)




Attract, develop & engage a world-class workforce



Periodically, every company needs to survey the market, evaluate market trends, and determine if their vision is aligned with the direction the market is moving. At TeleTech, we have the vision and are ready to bring it to life. Our Vice President, of Talent Acquisition for the Customer Care Services business will be an integral part of redefining the brand and delivering exceeding customer expectations. We have vast capabilities developed over 30 years as well as new acquisitions that must be supported by a robust Talent Acquisition engine.



Consider becoming a part of the TeleTech Human Capital team and find that innovative thinking and creative endeavors are a critical step to bringing our transformation to life. TeleTech will enable you to continually challenge yourself and your colleagues to create exciting, cutting-edge solutions that get noticedand deliver results.




Position Summary:


The Vice President of Talent Acquisition will provide global leadership and strategic direction to recruiting. This Executive role includes responsibilities for talent acquisition client management, partnership with the HC Management team, system and processes advocacy/consistency, and recruitment metrics. The position will focus on leading global recruitment teams and leveraging the Shared Services organization to enhance the recruitment model for global visibility, efficiency, timeliness and quality of hires. The Vice President of Talent Acquisition reports to the SVP of Human Capital and interfaces with Human Capital Business Partners, Regional Human Capital Delivery, Operations Leadership and other Talent Acquisition leadership to align recruitment processes and philosophy with business objectives and client needs.



Duties and Responsibilities:


Management of global recruitment teams and full life cycle recruitment of associate positions across the functions.
Maintain knowledge of recruitment best practices as well as technologies that enable continued process optimization and efficiency. Build/present business cases to executive leadership to acquire and integrate these solutions as appropriate
Develops, evaluates, refines and establishes recruiting, interviewing, selection and placement processes to ensure that qualified applicants are hired for the organization.
Apply a results-driven leadership approach built upon a foundation of objective data (e.g. positions filled, cost per hire, time to fill, interview to hire ratio, diversity, etc.).
Oversees the development of TA marketing plans and sources of hire including employee referral, job boards, diversity outreach, schools and professional groups. Performs required analytics to continually determine successful sourcing vehicles.
Leads partnership with HC management understanding and leveraging hiring trends, workforce plans and recruiting strategies to ensure staffing function meets the business needs.
Maintain integrity of functional global recruiting systems and processes while supporting new tools and efficiency opportunities.
Interfaces with HC Management and unit Business Leaders to support process implementation and improvements in applicant screening, assessments, interviewing, onboarding, etc.
Leads employment program initiatives from a recruitment perspective where necessary (internal movement, etc.).
Stays abreast of changes in recruiting field, particularly centralized staffing.
Support employer branding tactics specific to functional group.
Maintenance of department budgets and manages forecast



.
Job Specifications:


Bachelors Degree in Business, or HR required
10+ years of progressive executive HR leadership experience with and emphasis on Talent Acquisition
Previous experience in the BPO industry preferred
Able to travel internationally up to 50%
Demonstrated success in managing people and projects to deliver results under tight deadlines
Experience with workforce planning principles, application and strategies
Experience with vendor management and cost saving initiatives
Knowledge of employment branding strategies and campaigns
Knowledge of and experience with the latest Talent Acquisition technology (Taleo, Oracle, Jive, LinkedIn, SEO, etc)
Knowledge of pre-hire selection assessments use, application and legal requirements
Knowledge of global relocation programs and policies

• Posted by Teletech
• Posted on 25-04-2024

Associate Recruiter

Recruit quality talent to meet aggressive associate hiring requirements for specific clients. They also assist in general and administrative (G&A) recruiting in support of TeleTechs business units. This may include screening resumes and applications, conducting initial phone screens, administering TeleTech approved tests, scheduling onsite interviews, conducting interviews, making offers, and completing all associated paperwork for each individual hire. Recruiters may implement sourcing strategies and actively build relationships within the community to provide new sources of quality candidates. While they function as part of the Talent Acquisition team, they are also responsible for aggressive individual recruiting goals which are monitored daily and weekly. Recruiter must be able to quickly adapt plans and shift directions in order to meet changing client requirements and TeleTech processes. This is a challenging position that is suited for a high-energy individual who must be able to meet aggressive goals and timelines.

Key Performance Objectives

1. Achieve 100% of assigned associate recruiting targets. Recruiters recruit high quality candidates in order to meet daily, weekly, and monthly goals associated with each client hiring goal. Goals can be very aggressive ranging from 15-75 new hires per week, requiring screening 30-200 new applicants per week. Fifty percent of the job is screening these candidates and deciding whether to send them through the full hiring process. In addition to achieving hiring goals, Recruiters are also responsible for quality of hire as measured by graduation rates and attrition in the first 30, 60, and 90 days. They may also help TA Managers to source, screen, and interview candidates for G&A positions. (Time management, efficiency, urgency, accountability)

2. Understand key business objectives, timeframes, legal issues, and requirements associated with each new client. Recruiters quickly learn TeleTechs processes for screening, interviewing, and processing candidates on behalf of each new client and adapt quickly to changes in the process. Understand the hiring requirements and performance expectations for each client while strictly adhering to TeleTechs hiring policies. Help educate newer TA Specialists in hiring processes and tools. (Attention to detail and process, business acumen, legal implications, customer service, follow-through)

3. Implement high-volume sourcing strategies to attract candidates that meet the clients specifications. Partner with the appropriate corporate support team for the following tasks: writing creative ads, posting ads on internet job boards and placing advertisements in newspapers, and searching resume databases (both internal and external) for quality candidates as required. Recruiters may also represent TeleTech at community events and job fairs. They may participate in creating awareness by placing posters or distributing fliers at appropriate community locations. Actively solicit employee referrals and engage in sourcing activities to attract passive candidates. (Knowledge of sourcing channels, creativity, sales, strong communication skills verbal and written)

4. Improve the key success metrics associated with hiring goals. These include:
Cost per Hire (goals will vary by business unit)
New Hire First Day No Call No Show percentage
Hiring timeline and time to fill open positions
Meeting client hiring requirements (varies based on client and ramp)
60-day attrition rate for new hires
Recruiters constantly look for opportunities to improve the current process and share their ideas with their TA Manager and team. They will often be assigned to research or pilot changes to the TA processes. They actively partner with the operations team to gauge the effectiveness of each class by monitoring a candidates progress through training and their first 30, 60, and 90 days on the job. They quickly diagnose problems and make recommendations to improve candidate quality and reduce attrition. (Data analysis, innovation, persuasion, accountability, problem solving)

5. Act as a talent ambassador for TeleTech within the local community. Recruiters reach out to influential people in associations, civic groups, community partners and educational institutions to develop strong relationships, establish TeleTech as an employer of choice, and identify potential sourcing channels. They volunteer to serve on boards and advisory groups as well as represent TeleTech at job fairs and community events. (Persuasion, public relations, relationship building)

6. Ensure a positive experience for every candidate. Recruiters maintain a positive, respectful, and caring attitude with all candidates even those who will not be offered a position at TeleTech. This includes clearly communicating the hiring process and timeframes, giving honest and direct feedback, providing guidance for future possibilities, and soliciting referrals from all candidates. (Friendly, helpful, positive demeanor, respectful, communication, follow-up)

7. Develop a tight schedule for processing candidates. Recruiters are responsible for high-volume hiring needs often requiring screening, interviewing, and processing of hundreds of candidates each week. This requires tremendous focus, organization, and efficiency. Recruiters set strict schedules to make the most of their time. They must be able to determine general suitability for a particular role quickly and decide whether to engage the candidate in the full hiring process. (Time management, efficiency, focus, decision-making)

8. Conduct efficient and effective interviews. Recruiters must be able to conduct short, effective interviews which uncover a candidates true desire, motivation, and suitability for an agent or leadership role at TeleTech. (Behavioral interviewing, fact finding, judgment)

9. Ensure compliance with TeleTechs hiring processes for each client. Recruiters implement specific hiring processes on behalf of clients. These processes are set by the TA team and TeleTech Corporate, and must not be modified by the Recruiters. This includes ensuring that the candidate meets all legal requirements, completes and passes all required tests, and that all information is accurately documented within Taleo and in paper files when appropriate. (Total process understanding, attention to detail, organization, legal implications)

10. Coordinate and calibrate with the Global Talent Acquisition Specialists (GTAS) team. Recruiters proactively coordinate with the GTAS team to ensure the processes sourced to GTAS are working properly and they have a positive relationship with the GTAS resources supporting their site: Includes participation in regular calibration calls as well as providing professional, constructive, and clear feedback to members of the GTAS team to ensure high candidate quality and positive interaction among the team. (Communication, teamwork, process development)

• Posted by Teletech
• Posted on 25-04-2024

Recruiters recruit quality talent to meet aggressive IT hiring requirements. This may include screening resumes and applications, conducting initial phone screens, administering TeleTech approved tests, scheduling onsite interviews, conducting interviews, making offers, and completing all associated paperwork for each individual hire. Recruiters may implement sourcing strategies and actively build relationships within the community to provide new sources of quality candidates. While they function as part of the Talent Acquisition team, they are also responsible for aggressive individual recruiting goals which are monitored daily and weekly. Recruiters must be able to quickly adapt plans and shift directions in order to meet changing client requirements and TeleTech processes. This is a challenging position that is suited for a high-energy individual who must be able to meet aggressive goals and timelines.

• Posted by Teletech
• Posted on 25-04-2024

Executive Director, Talent Acquisition

Talent Acquisition Executive Director supports assigned business units and leaders to strategically address all of their Talent Acquisition needs. They develop and implement talent acquisition initiatives in support of key business goals and strategies. They proactively identify talent management initiatives that will substantially enhance bottom line results and improve employee related gross margins. Over time, they establish themselves as an indispensible member of the operational leadership team.

• Posted by Teletech
• Posted on 25-04-2024

Benefits Specialist



Talent Leads the Way

TeleTech is helping organizations transform the customer experience. This means we need to recruit and retain great talent. Talent to execute on the customer experience as it is today... talent to imagine the customer experience of tomorrow and the talent to guide both.

About the Benefits Specialist Role:

This junior level position supports all aspects of the Corporate Benefits function. Primary focus is the administration, reconciliation, and funding of retirement programs (such as 401(k), deferred compensation, and Canadian retirement plans), employee issue resolution, benefit systems support, and analysis of benefits issues relating to TeleTech plans.

Essential Duties & Responsibilities:
Responsible for the processing, reconciliation, administration, and funding of retirement programs
Serve as the day to day contact for retirement questions through email, phone or our ticketing system
Maintain accurate benefit data with internal and external record keeping systems
Utilize Oracle Advanced Benefits to investigate mismatch reports as they relate to retirement plans
Conduct benefit audits and proactively resolve potential issues
Participate in the benefits presentation of Corporate New Hire Orientation
Support annual reporting requirements and required internal and external benefit audits
Facilitate required mailings as they relate to retirement plans
Coordinate, research and present details pertaining to benefit plan appeals to a committee
Provide data analysis for an executive reporting dashboard
Participate in various short term and ongoing projects, including M&A activities, day to day benefits administration, international benefits analysis, HIPAA, executive benefits, Oracle systems, etc.
Provide benefit support to domestic benefits sites such as issue resolution for plan wide or high impact participant issues across all benefits offerings
Participate in all aspects of benefits administration including open enrollment, plan evaluation, vendor evaluation, reporting, presentations, communications, and compliance

• Posted by Teletech
• Posted on 25-04-2024

Recruiting Manager

ABOUT TELETECH

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled services that puts customer engagement at the core of business success. The Company offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for Global 1000 clients and their customers. This holistic multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth. From strategic consulting to operational execution, TeleTechs more than 41,000 employees support over 50 languages and deliver results for clients in the automotive, communications and media, financial services, government, healthcare, technology, transportation and retail industries.

Periodically, every company needs to survey the market, evaluate trends, and determine if their vision is aligned with the direction the market is moving. At TeleTech, we have the vision and are ready to bring it to life. The leader for our Professional Recruiting group supporting the Customer Care Services Segment will play an integral part of reshaping our brand while delivering value to match our customers expectations.

Consider becoming a part of the TeleTech team and find that innovative thinking and creative endeavors are a critical step to bringing our transformation to life. TeleTech will enable you to continually challenge yourself and your colleagues to create exciting, cutting-edge solutions that get noticedand deliver results.

Position Summary:

The Professional Recruiting Leader will be responsible for developing and managing a team of recruiters focused on the operations support and executive leadership positions within the customer care services segment. The role has broad responsibilities including oversight for business planning, client management, as well as process and technology optimization creating a business practice that delivers measurable value to the organization. This executive will report to the VP of Global Talent Acquisition and will be the primary interface with the functional leaders across the business segment to align recruitment processes to meet the staffing expectations for the business.

Duties and Responsibilities:

- Manage full life cycle recruitment of all management and support positions across all functional groups within the care services business segment.
- Maintain knowledge of recruitment best practices as well as technologies that enable continued process optimization and efficiency. Build/present business cases to executive leadership to acquire and integrate these solutions as appropriate
- Develops, evaluates, refines and establishes recruiting, interviewing, selection and placement processes to ensure that qualified applicants are hired for the organization.
- Apply a results-driven leadership approach built upon a foundation of objective data (e.g. positions filled, cost per hire, time to fill, interview to hire ratio, diversity, etc.).
- Oversees the development of TA marketing plans and sources of hire including employee referral, job boards, diversity outreach, schools and professional groups. Performs required analytics to continually determine successful sourcing vehicles.
- Leads partnership with HC management understanding and leveraging hiring trends, workforce plans and recruiting strategies to ensure staffing function meets the business needs.
- Interfaces with HC Management and unit Business Leaders to support process implementation and improvements in applicant screening, assessments, interviewing, onboarding, etc.
- Leads employment program initiatives from a recruitment perspective where necessary (internal movement, etc.).
- Stays abreast of changes in recruiting field, particularly centralized staffing.
- Support employer branding tactics specific to functional group.
- Maintenance of department budgets and manages forecast.

• Posted by Teletech
• Posted on 25-04-2024

Supervisor of Benefits, Health & Wellness

TeleTech is searching for a dynamic individual to fill a Human Capital U.S. Benefits & Health and Wellness Supervisor position. Candidate must have experience with:

Our Human Capital Benefits & Health and Wellness Supervisor Duties & Responsibilities will include:

Management of up to 6 Health and Wellness Navigators
Coordination of national Health and Wellness program among the 20+ Health and Wellness Navigators across the U.S.
Day to day contact for Corporate and remote Benefits and Health and Wellness program
Management of day to day Ask HC knowledge base and ticketing system for Benefit questions
Vendor Management for Health and Wellness benefits
Management of internal Wellness Incentive and Raffle processing for employees
Reporting for daily, monthly and quarterly Benefit and Health and Wellness program
Creation and tracking of KPI and ROI analysis to justify ongoing investment in Health and Wellness program
Coordinating one on one executive new hire benefit meetings
Contact for all purchase request and purchase orders for the Global Benefits team
Meet with employees going on short term disability to discuss options and benefit coverage during leaves
Contact for Corporate and acquired groups for company dependent audit
Weekly new hire benefit orientation contact
Coordinate Benefit Appeal process with Benefit Appeal Committee
Assist with HRMS Oracle and R12 upgrades and testing
Assist with ongoing processing of error reports and general data clean up in Oracle
Create custom reports in Oracle Discoverer and manipulate data in Excel using complex formulas if needed. Ability to load, manipulate, audit, and report on data in Oracle Discoverer or other applicable systems.
Act as an escalation point for end-users who are experiencing difficulties in using HRIS. Highlighting general system issues, up to troubleshooting including the research and identification of root causes and their resolution

• Posted by Jobtrack
• Posted on 25-04-2024

HR SPECIALIST
DUBAI / AED 18,000 + BENEFITS

MBA/Post Graduate HR with 8-10 years working experience within HR Department in UAE. Well versed in formulation of Policies and procedures, job descriptions & analysis. Developing Performance Management System, Initiate career development and succession plans. Good communications skills and well versed with UAE laws. Native Arabic speaker candidates only.

• Posted by Jobtrack
• Posted on 25-04-2024

HR DIRECTOR SERVICE
DUBAI/AED 50,000 GROSS+ ANNUAL BENEFITS

An excellent opportunity for a western educated HR professional to be part of a large company. MBA in HR from a reputed University, 40-50 age with 10+ years of sound HR experience. The incumbent will need to design & administer HR policies & procedures, performance appraisals, salary awards, recruitment, training need analysis etc.

• Posted by Teletech
• Posted on 25-04-2024

Vice President, Global Talent Acquisition - Professional & Enterprise Services

TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
Technology: Technology has the power to give your customers what they want: A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Position Summary:

The Vice President, Global Talent Acquisition is responsible for designing and executing the recruitment strategy for TeleTechs Professional & Enterprise Services functions.

Reporting to the SVP & Chief Talent Officer, this is a player/coach role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.

The VP, Global Talent Acquisition will have responsibility for the global sourcing, assessment and selection strategies and implementation for all professional positions across the organization. This person will serve as the primary advisor to company leadership on talent acquisition initiatives and will be central in promoting TeleTechs ability to identify, attract diverse talent at all levels of the organization.

This role is responsible for delivering an extraordinary candidate and hiring manager experience and will participate in the development of recruitment strategies at all levels and programs to support business operations throughout TeleTechs business divisions and corporate headquarters.

Direct reports to the VP Global TA include Practice Leaders responsible for leading TA for each of the key functions/business segments (e.g., Global Markets & Industries, Finance/Admin/Human/Capital, Technology/Consulting, etc), as well as teams responsible for TA reporting/process analytics/candidate experience).

The chosen candidate will demonstrate skills of a person who welcomes challenges, while delighting in developing solutions to those challenges. This person must possess strong organizational skills, as well as a commitment to quality, accuracy, timeliness and results. The person stepping into this role will incorporate measurement mechanisms to gauge the effectiveness of their strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.

A successful candidate will have 10+ years of progressive talent acquisition experience, with a minimum of 5 years in a senior leadership (#1 or #2 TA Executive for a global company) role. This person must have broad recruiting, assessment and talent acquisition experience with progressively more responsibility in leadership roles. Progressive experience in HR Business Partner roles in addition to Talent Acquisition is even more desirable. In addition to the requisite experience in talent acquisition, the incumbent must demonstrate strong business savvy and financial acumen.

• Posted by Teletech
• Posted on 25-04-2024

Supervisor of Benefits, Health & Wellness

Position Summary:
TeleTech is searching for a dynamic individual to fill a Human Capital U.S. Benefits & Health and Wellness Supervisor position. Candidate must have experience with:

Our Human Capital Benefits & Health and Wellness Supervisor Duties & Responsibilities will include:

Management of up to 6 Health and Wellness Navigators
Coordination of national Health and Wellness program among the 20+ Health and Wellness Navigators across the U.S.
Day to day contact for Corporate and remote Benefits and Health and Wellness program
Management of day to day Ask HC knowledge base and ticketing system for Benefit questions
Vendor Management for Health and Wellness benefits
Management of internal Wellness Incentive and Raffle processing for employees
Reporting for daily, monthly and quarterly Benefit and Health and Wellness program
Creation and tracking of KPI and ROI analysis to justify ongoing investment in Health and Wellness program
Coordinating one on one executive new hire benefit meetings
Contact for all purchase request and purchase orders for the Global Benefits team
Meet with employees going on short term disability to discuss options and benefit coverage during leaves
Contact for Corporate and acquired groups for company dependent audit
Weekly new hire benefit orientation contact
Coordinate Benefit Appeal process with Benefit Appeal Committee
Assist with HRMS Oracle and R12 upgrades and testing
Assist with ongoing processing of error reports and general data clean up in Oracle
Create custom reports in Oracle Discoverer and manipulate data in Excel using complex formulas if needed. Ability to load, manipulate, audit, and report on data in Oracle Discoverer or other applicable systems.
Act as an escalation point for end-users who are experiencing difficulties in using HRIS. Highlighting general system issues, up to troubleshooting including the research and identification of root causes and their resolution

• Posted by Teletech
• Posted on 25-04-2024

Human Capital Services Coordinator
Novaliches, QC, Metro Manila, National Capital, Philippines PH

Human Capital Services Coordinators are the front line resource for monitoring and triaging all incoming tickets to the human capital service center for their designated geographies. They are responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase. They must also monitor all new We Here You (WHY) cases and be able to classify as Tier 0 3. They are responsible for handling and responding to Tier 0/1 cases and directing tier 2/3 cases to the appropriate Human Capital Services group. Human Capital Services Coordinators must adhere to all human capital service center performance objectives, metrics and standard operating procedures.

• Posted by Teletech
• Posted on 25-04-2024

Talent Acquisition Development
Novaliches, QC, Metro Manila, National Capital, Philippines PH

Join the Talent Acquisition Development team!

Be a BIG name in TeleTechs Talent Acquisition community.

For us to know if you have what it takes, read through the different requirements of the position.

Responsibilities

TeleTechs Talent Acquisition Development (TAD) Specialists deal with process training and up-training, creating process improvement strategies, process documentation, development, implementation and follow-up, as well as coaching and support initiatives for multiple Talent Acquisition and Human Capital teams.

A TAD Specialist will engage different teams and its members and provide support in the completion of their required tasks in the improvement of current processes.

Tasks include, but are not limited to, administrative reporting, process maintenance, presentation and delivery of requirements on a daily, weekly, and monthly basis, facilitating training and up-training for different TA Teams, and providing customer-oriented solutions in a 24/7 working environment.

Qualified candidates must be able to provide valuable insight into possible areas of opportunity and assist in the development of strategies to further improve the business depending on the need. A TAD Specialist must be prepared to be measured in different metrics and be able to abide by and meet certain requirements for all their assigned tasks.

TAD Specialists must expect to do shifting schedules that change on a weekly basis with shifts assigned depending on the need. An effective TAD specialist can perform under pressure, tight deadlines, and must be able to consistently multitask.

Key Performance Indicators

1. TAD Specialists must be able to perform all required administrative tasks within or before the deadline and must ensure that set targets are met within the threshold for task completion.
2. Specialists must show competence in handling tasks, tools, and systems and be able to maintain them properly as well as train others to use them effectively and efficiently.
3. Specific metrics that TAD Specialists will be measured on will include reliability, performance, and quality.
4. They must be consistently able to facilitate training classes and be able to correctly coach and guide TA Team members for improvement.
5. TAD Specialists must show dedication to work and must be self-motivated.
6. Specialists must be ready to learn new tasks, concepts, and functions, apply their knowledge and when required, transition the knowledge accurately.
7. Specialists must be able to relate to different teams in Talent Acquisition at all levels and provide concise yet factual information.
8. Specialists must be able to engage candidates and their needs immediately and deliver an exceptional candidate experience all the time.
9. Specialists must show creativity, initiative, and are expected to be able to work with minimal supervision.
10. Specialists must be able to address high level project requirements and ensure confidentiality of information cascaded to them.

• Posted by Teletech
• Posted on 25-04-2024

Talent Acquisition Practice Leader


Attract, develop & engage a world-class workforce


Position Summary:

The Corporate Talent Acquisition Practice Leader is a senior recruitment practitioner and a contributing member of the Enterprise & Professional Services TA Team. This Recruitment professional will support a key functional business unit within TeleTech. Under general direction, the Talent Acquisition Practice Leader interacts with all levels of the organization for purposes of sourcing and recruiting corporate employees. The primary functions of this role include internal and external client management, candidate sourcing, process and system management. This includes performing staff support activities to develop, implement, and administer employee recruitment policies, procedures, and programs.

Position Duties & Responsibilities:

The Talent Acquisition Practice Leader is responsible for setting and executing the recruitment strategy for a specific business unit.
This is a key role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.
The Talent Acquisition Practice Leader has accountability for ensuring the overall service delivery in defining and fulfilling the recruitment requirements for one or more global functional client groups. She/he will collaborate closely with their counterparts in the global TA teams to deliver results for these clients. In this role the Talent Acquisition Practice Leader partners closely with the client organizations to review and define resourcing needs, identify/source talent, facilitate/coordinate interview processes, and administer negotiation/offer/post-offer candidate experience.

This role will also include accountability for:

Developing a clear understanding of what "top talent" looks like for the business area they support - working with the hiring leadership to develop compelling employee value propositions and sourcing strategies for all openings.
Coaching and partnering with counterparts in Global TA (both on and offshore) to ensure a high quality talent pipeline is developed and that reporting technology and tools are optimally utilized.
Reviewing and qualifying the candidate flow, presenting high quality candidate slates to hiring executives.
Ensuring a robust experience for candidates/client service for hiring managers in keeping with TeleTechs values.

• Posted by Teletech
• Posted on 25-04-2024

TeleTech is helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.


We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.




How the Talent Acquisition Specialist Fits into this Focus



Being a Corporate Talent Acquisition Specialist is an incredible opportunity for someone looking to break into Talent Acquisition. This exciting opportunity with the TeleTech Corporate Human Capital department will give you just that! The Corporate Talent Acquisition Coordinator is responsible for providing administrative, logistical and operational support for the Executive Corporate Talent Acquisition team. This is a highly visible role with a strong degree of internal and external client interaction. The TA Coordinator must be professional and confident in working with individuals at all levels of the organization. They must be able to manage multiple tasks against tight deadlines, must be highly confidential with sensitive information and demonstrate solid written and verbal communication skills

• Posted by Teletech
• Posted on 25-04-2024

Vice President, Global Talent Acquisition - Professional & Enterprise Services (01BDA)
Englewood, Colorado, United States US


Global Talent Acquisition Vice President Professional & Enterprise Services

Location: Englewood, Colorado


TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer experience business solutions. TeleTech offers an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions that build deep engagement between people and brands. This holistic, multichannel approach improves customer satisfaction, increases customer loyalty and drives long-term profitability and growth.

Our capabilities include:

Consulting: Using proprietary methodologies, we help you understand the economic value of an exceptional customer experience and build the roadmap to deliver it.
Technology: Technology has the power to give your customers what they want: A seamless experience. We provide the tools and best practices to deliver it anytime, anywhere and on any device.
Care Services: Every time a customer interacts with your company it is an opportunity to build long-term value and enhance your brand. We bring the people, processes and technology together to make sure you do.
Growth Services: Engagement is the path to revenue growth. We guide the way with analytics, technology and sales acumen.

Position Summary:

The Vice President, Global Talent Acquisition is responsible for designing and executing the recruitment strategy for TeleTechs Professional & Enterprise Services functions.

Reporting to the SVP & Chief Talent Officer, this is a player/coach role that requires a responsive, strategic and client-facing individual who will be viewed by their clients as a trusted advisor to facilitate the attraction, selection and retention of top talent for their organizations.

The VP, Global Talent Acquisition will have responsibility for the global sourcing, assessment and selection strategies and implementation for all professional positions across the organization. This person will serve as the primary advisor to company leadership on talent acquisition initiatives and will be central in promoting TeleTechs ability to identify, attract diverse talent at all levels of the organization.

This role is responsible for delivering an extraordinary candidate and hiring manager experience and will participate in the development of recruitment strategies at all levels and programs to support business operations throughout TeleTechs business divisions and corporate headquarters.

Direct reports to the VP Global TA include Practice Leaders responsible for leading TA for each of the key functions/business segments (e.g., Global Markets & Industries, Finance/Admin/Human/Capital, Technology/Consulting, etc), as well as teams responsible for TA reporting/process analytics/candidate experience).

The chosen candidate will demonstrate skills of a person who welcomes challenges, while delighting in developing solutions to those challenges. This person must possess strong organizational skills, as well as a commitment to quality, accuracy, timeliness and results. The person stepping into this role will incorporate measurement mechanisms to gauge the effectiveness of their strategies, using such metrics to guide follow-up actions that ensure the delivery of sustainable and measurable business outcomes.

A successful candidate will have 10+ years of progressive talent acquisition experience, with a minimum of 5 years in a senior leadership (#1 or #2 TA Executive for a global company) role. This person must have broad recruiting, assessment and talent acquisition experience with progressively more responsibility in leadership roles. Progressive experience in HR Business Partner roles in addition to Talent Acquisition is even more desirable. In addition to the requisite experience in talent acquisition, the incumbent must demonstrate strong business savvy and financial acumen.

• Posted by hunting heads middle east
• Posted on 25-04-2024

Wr are looking for a Recruiter / Researcher (M/W)

• Posted by Plum Jobs
• Posted on 25-04-2024

Education:

Degree in Human Resources.

Candidate Profile:

1. Must live in the UAE.
2. Aged between 30 - 40 years.
3. Fluency in business English is essential.