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Warehouse Assistant

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Inventory Management. ? Responsible for the safe keeping of all stock located within the warehouse. ? Controls and monitors the movement of all inventory items and ensures that inventory items are available when required. ? Responsible for auditing & replenishing stocks and tools maintenance. ? Compares deliveries with specifications indicated on purchase orders/contract document and prepares discrepancy reports for any item not in compliance. ? Coordinates with Procurement and the Supplier for receivables and ensures that items are correct and in good condition upon delivery. ? Prepares all necessary documentation for every incoming & outgoing items. Basic Qualification ? 3-5 years of Industrial Experience ? Bachelor?s degree in any field ? Knowledge in Warehouse Management Software or ERP ? Proficient in MS Office

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Manufacturing Manager

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Manufacturing Manager - Highly Reputable Modular Construction Company - UAE

Through exciting expansion plans into the Modular Construction market place, our client, a leading UAE Construction Company is now looking to recruit a highly skilled Factory Manager to assist in spearheading their UAE manufacturing facility.
In the region of 10,000m2 in size, the new facility will manufacture modular products aimed at the residential sector and the product will be transported by road /sea to clients across the globe, with initial areas such as Europe and the Middle East being targeted.

The success of the facility and its production deliverables will be based around the following processes:

? 3D Design BIM
? Supply Chain Management
? ERP
? Manufacture Process/Flow
? Quality/Logistics/HSE

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Manufacturing Quality Technician

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Reporting to the Director of Quality, the incumbent is responsible for assisting in the development, implementation and continuous improvement of all necessary equipment, tools, documentation, training and processes required for the successful execution by the Quality group. Essential Job Functions ? Assists Quality Group in the development, implementation and maintenance of the Quality Management System including the quality manual, quality systems procedures and standard operating procedures and instructions; ? Plans and conduct analysis, inspection and testing of products to assure that quality standards are met and maintained; ? Interacts and communicates with manufacturing management, assisting with and/or taking the lead in problem solving activities; ? Reviews and approves testing procedures to assure compliance with industry and customer requirements. This includes customer drawings, prints and specifications and requirements; ? Assists with the any audit preparation, including coaching departmental staff through processes and procedures, collecting and tracking requirements, creating timelines and deliverables within the standards of the program and the process; ? Acts as main contact with registration body; ? Supervises staff by providing work direction, set priorities, recognition, coaching, reviews, attendance management or progressive discipline if applicable as required, participate in hiring process as required; ? Reviews and analyzes quality performance measurable against stated goals and objectives; ? Revises processes and systems as appropriate to continuously improve process and product quality; ? Develops new approaches to solve problems identified during quality assurance activities; ? Communicates significant issues and developments identified during quality assurance activities to Customers, team members and management; ? Interfaces directly with customers to resolve issues, discuss changes and provide audit information ? Coordinates quarterly management meeting data into slide presentation, overseeing the flow of the meeting to ensure all data/presentations are provided; ? Maintains calibration system for test equipment and gauges; ? Reviews and performs submissions to applicable Customers; ? Participates in the APQP process and is responsible for the Quality task completion; ? All other assigned duties. Qualifications ? Post-secondary education in a related field of study, or the equivalent of education and experience;

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Receptionist

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Young and energetic receptionist required for a reputed manufacturing company in Ajman. Should have experience in sales coordination, purchase or administration, should be living in Ajman or willing to relocate to Ajman. Salary upto AED 2,500 + transportation (within Ajman) + other benefits + visa provided. Those on visit visa or who can join immediately can send CV

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Mac Operator

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Vasari Solar Partnersis a growth-oriented fund formed by Vasari Energy, Inc. that seeks to capture growth in the dynamic and fast-growing solar energy market by investing in the development of utility, commercial, industrial, municipal, and community solar power systems.

The investment objective of the Fund is to seek medium-term capital appreciation. Current income is not an objective.


Job description

As a financial broker you will use your existing clients of high net worth individuals or find new clients who are interested in the high potential returns a half hours solar development fund.

The fund is available to investors on an international basis.

Requirements

• Must have experience raising capital from private investors.
• In existing network or client base is preferred.
• Must have the ability to identify and sell new clients.

Compensation

Compensation is commission plus very attractive bonuses.



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Civil Structural Engineer

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We are looking for a hardworking, honest and talented Civil / Mechanical Engineer for our Office located in Dubai, UAE.

The candidate must be able to lead, implement & supervise all civil construction works & mechanical engineering projects , handle operations & mechanical problems , provide alternate solutions gets involved in the planning, designing, engineering and implementation of projects.

The candidate must have knowledge and experience of working in Steel fabrication unit for 5-7 years.

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Warehouse Assistant

More Details

Male, Filipino

age not more than 27 years old.

Salary is 1800AED ALL IN (meaning no other allowances)

**additional 200AED if he will performed well after 6 months

*2 DAYS OFF (FRIDAY & SATURDAY)

*8:00am to 6:00pm Shift

can start immediately

*All Filipino Company

*Medical Insurance

*Jebel Ali Free Zone Visa

Job Type: Full-time

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Electrical Technician

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Required Elevator Technician for a leading company in UAE. Qualification: Any. Minimum 2 years experience is required. Should have experience in Lift Erection field. Provided good salary and other benefits.

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Accountant

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We are looking for a professional Accountant - FILIPINO with or without UAE experience.

Must be below 35 years old.

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Sales

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1.A quick learner and acceptance to be trainned, after that start work in Dubai office.




2.Min 2 years of relevant work experience, preferably in manufacturing,metal&steel.



3.Sales driven mindset and good track record of sales.



4.Strong commercial acumen skill.



5.Enjoy meeting people with excellent interpersonal and communication skill.



6.Persian / Arabic speaking as working language, fluent English/Chinese as internal communication.



7.The Arab and Iranian preferred.


Your interest will be treated in the strictest of confidence.***Only short-listed candidates will be notified.

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Sales

More Details

Descripion:

1.Acceptance to be trainned in Dalian,China for 1-3 months, after that start work in Dubai office.




2.Min 2 years of relevant work experience, preferably in manufacturing,metal&steel.



3.Sales driven mindset and good track record of sales.



4.Strong commercial acumen skill.



5.Enjoy meeting people with excellent interpersonal and communication skill.



6.Persian / Arabic speaking as working language, fluent English/Chinese as internal communication.



7.The Arab and Iranian preferred.


Your interest will be treated in the strictest of confidence.***Only short-listed candidates will be notified.

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Sales Manager

More Details

1.Acceptance to be trainned in Dalian,China for 1-3 months, after that start work in Dubai office.


2.Min 2 years of relevant work experience, preferably in manufacturing,metal&steel.

3.Sales driven mindset and good track record of sales.

4.Strong commercial acumen skill.

5.Enjoy meeting people with excellent interpersonal and communication skill.

6.Persian / Arabic speaking as working language, fluent English/Chinese as internal communication.

7.The Arab and Iranian preferred.

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Engineering Project Manager

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Dear Esteemed Applicant,

With mandate to recruit expatriate services employees for Nigerian Bag Manufacturing (BAGCO) a division of Flour Mills of Nigeria Plc.for upcoming season 2016, We invite prime and experienced Mechanical Engineer, Engineering/Technical, Electric engineer, IT technician, Sales and Marketing, Human Resources, Chief Accountant, Sales, Maintenance Supervisor
expatriates capable of rendering expertise services in Nigeria.
{JOB LOCATION: NIGERIA}

Engineer Steven Goodluck
Hr Manager
Nigerian Bag Manufacturing Co PLC
45, Eric Moore road, Iganmu,
P.O Box 589, Apapa,
Lagos, Nigeria.

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Engineer

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Field Service Engineer,
Required some experience as field service engineer,
Diploma in electronics.

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Technician

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Must have full experience in fabrication of aluminium kitchen cabinets.

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Administrative Executive

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Similar key role of CEO, Salary BD 2,000 - 2500,Family Accommodation, Company Car Provided, Should have a MBA Degree, At least 10 years experience in the same position with strong track record. Experience should include commercial management, finance, IT, HR, and materials management,Should Report to MD, Philippines Preferred, Should be Male, age 38-49, having experience in a Manufacturing company as a senior admin office is preferred, Philippines, Nepal Nationalities are preferred.

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Operations Manager

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An Aluminum Company in Dubai is presently in need of staff for the position of OPERATIONS MANAGER.

Qualifications:
- Strong experience in fabrication analysis.
- (Salary will be negotiable based on the candidate experience.)

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Finance Manager

More Details

A financial manager is responsible for providing financial advice and support to clients and colleagues to enable them to make sound business decisions.

They may be employed in many different environments including both public and private sector organisations, such as:

multinational corporations;
retailers;
financial institutions;
NHS trusts;
charities;
manufacturing companies;
universities;
and general businesses.
Financial considerations are at the root of all major business decisions. Clear budgetary planning is essential for both the short and long term, and companies need to know the financial implications of any decision before proceeding.

In addition, care must be taken to ensure that financial practices are in line with all statutory legislation and regulations.

Financial managers may also be known as financial analysts or business analysts.

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Team Leader

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Operations Team Lead
Operations team leads are responsible for a teams performance, development, mentoring, and coaching, to meet and continuously improve both TeleTech and client metrics. Team Leads primarily support a single client to meet/exceed client expectations, ensure billable hours are on track, and the teams goals are attainable.
Team Leads responsibilities and expectations include, but are not limited to:
Focus on team performance; provide motivation and support to enhance engagement and success in attaining targets and goals.
Hold team accountable for meeting all performance indicators/metrics using reporting tools, such as Kronos and Empower, scheduling team meetings, one-on-ones, and monitoring calls.
Available for support for associate questions, issues, and customer escalations.
Ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition.
Lead staff in accordance with policies and procedures of TeleTech.
Responsible to meet team productivity and quality goals.
Additional project and/or initiative work (if applicable) benefiting the program.
Ensuring good communication with managers and other team leads.
Monitor calls, gather information from Locus/Empower, analyze data, observe the process, and lead efforts to consistently improve each call and performance.
Challenge every aspect of the processes. Any recommended changes must be monitored and measured to ensure bottom-line impact to the process.
Ensure quality scores are meeting client requirements.
Key Performance Objectives:
1. Achieve 100% of assigned goals for the team
Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals, and targets to the team.
Establish metrics for success, set clear daily priorities, and drive the team to meet goals.
Understand the key business objectives, timeframes, and requirements associated with each goal.
2. Manage day-to-day operations, processes, and reporting
Provide leadership, engagement, performance management, communication, and development of associate staff.
Available for support for teams questions and issues. Respond to agent emails within 24 hours for high priority issues/requests, and 48 hours for non-urgent issues/requests. Ensure resolution of issues.
Schedule and conduct regular staff and client meetings.
Accountable for staff attendance, reliability, schedule adherence, and working knowledge of Empower.
Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations.
3. Improve the key success metrics associated with quality and goals
Some of these include:
NPS- Net Promoter Score
AHT (Average Handling Time)
QA - Quality Scores
FCR (First Call Resolution)
RPC/conversion (Revenue Per Call-for sales programs)
Coaching Action Plan (CAP) Utilization
4. Deliver excellent customer service and communication to management
Respond to all issues as appropriate.
Maintain a positive, respectful, and caring attitude.
Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact.
Proactively share all issues with managers and other team leads as needed.
Take personal responsibility for problems and solutions.
Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter.
5. Develop, coach, support, and evaluate associates on the team
Responsible for development of associate employees.
Coach how to use Empower effectively.
Establish realistic team goals and performance objectives. Provide real-time feedback to staff via chat (at times a phone call may be necessary).
Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to associates, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff.
6. Ensure team has tools, systems, and support needed to perform their job
Ensure each employee has access to Mosaic
Escalate system level issues to the appropriate systems/ IT support / vendor team.
Clearly identify all system level errors including the scope of problems and relative urgency.
Provide clear documentation of problems via e-mail or ticketing system to the appropriate team.
Ensure problems have been addressed.
7. Qualifications:
Ability to work flexible shifts.
Minimum of 6 months tenure/experience with TeleTech.
Understanding of TeleTechs business, core values, and goals.
Strong verbal and written communication skills are required.
Six months experience and/or previous management experience is preferred.
Previous coaching experience is an asset.
High customer service orientation.
Working knowledge of computer applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, or ability to learn technology quickly.
High level of integrity, honesty, and judgment are required.
Must have the ability to manage multiple, complex, on-going tasks and/or projects.
Able to problem solve and system troubleshoot.
Ability to lead and partner successfully.
Proficient English, both written and verbal skills.
Open, honest, enthusiastic, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures.
Must currently be in good standing (i.e. not on corrective action).

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Operations Manager

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HEAD PLANNING AND OPERATIONS

DUBAI / EXCELLENT PACKAGE

A leading Semi Government Company in UAE region is looking out for Head for Planning and Operations with a minimum of 10 years experience in handling Building / Villa Projects, in Dubai.
A Civil Graduate Engineer should only apply.
Fluency in Arabic is mandatory.

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Production Assistant

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Description : Factory worker
Location: Dubai, UAE
Payrate: 1500 To 2,500 (AED)
Job Type: Employee
Job Status: Full Time
Categories: Manufacturing & Production/Warehouse

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Education Consultant

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BASIC FUNCTION:
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Selling 3DVinci Creations Education products and services to schools and individuals; achieving sales and collection goals; servicing clients through the entire period of their training.

REPORTING RELATIONSHIPS:
------------------------
1.COORDINATING RELATIONSHIP
•Office administration staff
2.SUBORDINATE RELATIONSHIP
•Education Manager Consultants

POSITION QUALIFICATIONS:
------------------------
•Ability to identify needs in schools for 3D Printing education and sell solutions to the needs.
•Sales experience strongly preferred.
•Extraordinary knowledge of products, programs and certifications offered by 3DVinci Creations.
•Ability to grasp information necessary to sell 3D Printing Education.
•Must be able to learn computer software necessary to accomplish the administrative tasks required in position – word processor, contact manager, electronic-mail package and registration package.

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Design Engineer

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Proficient with solidworks. Automotive, welding and fabrication experience required.

Degree level qualification preferred.

Salary c AED 20,000 per month tax free (£44,000 equivalent)

Fluent written and spoken English essential.

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Design Engineer

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Proficient with solidworks. Automotive, welding and fabrication experience required.

Degree level qualification preferred.

Salary c AED 20,000 per month tax free (£44,000 equivalent)

Fluent written and spoken English essential.

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Quality Control Engineer

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Experienced quality engineer

Experience of ISO 9001 / TS 16949 essential

Must have experience of automotive, assembly line, welding and fabrication, laser profiling, press brake operations etc

PPAP / APQP / Root cause analysis / Problem solving / managing quality technicians

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Production Manager

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Major manufacturing facility

The role will be working closely with the Operations Manager and will be defining and implementing production SOPs and processes in a medium to heavy engineering environment (automotive, welding and fabrication, assembly)

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Quality Control Engineer

More Details

Experienced quality engineer

Experience of ISO 9001 / TS 16949 essential

Must have experience of automotive, assembly line, welding and fabrication, laser profiling, press brake operations etc

PPAP / APQP / Root cause analysis / Problem solving / managing quality technicians

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Sales Manager

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-Attractive salary and excellent working environment will be provided.
-Direct report to the CEO of the company with minimum hierarchy.
-Attractive sales commissions

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Engineering Manager

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Position: Engineering manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Warehouse Assistant

Inventory Management. ? Responsible for the safe keeping of all stock located within the warehouse. ? Controls and monitors the movement of all inventory items and ensures that inventory items are available when required. ? Responsible for auditing & replenishing stocks and tools maintenance. ? Compares deliveries with specifications indicated on purchase orders/contract document and prepares discrepancy reports for any item not in compliance. ? Coordinates with Procurement and the Supplier for receivables and ensures that items are correct and in good condition upon delivery. ? Prepares all necessary documentation for every incoming & outgoing items. Basic Qualification ? 3-5 years of Industrial Experience ? Bachelor?s degree in any field ? Knowledge in Warehouse Management Software or ERP ? Proficient in MS Office

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Manufacturing Manager

Manufacturing Manager - Highly Reputable Modular Construction Company - UAE

Through exciting expansion plans into the Modular Construction market place, our client, a leading UAE Construction Company is now looking to recruit a highly skilled Factory Manager to assist in spearheading their UAE manufacturing facility.
In the region of 10,000m2 in size, the new facility will manufacture modular products aimed at the residential sector and the product will be transported by road /sea to clients across the globe, with initial areas such as Europe and the Middle East being targeted.

The success of the facility and its production deliverables will be based around the following processes:

? 3D Design BIM
? Supply Chain Management
? ERP
? Manufacture Process/Flow
? Quality/Logistics/HSE

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Manufacturing Quality Technician

Reporting to the Director of Quality, the incumbent is responsible for assisting in the development, implementation and continuous improvement of all necessary equipment, tools, documentation, training and processes required for the successful execution by the Quality group. Essential Job Functions ? Assists Quality Group in the development, implementation and maintenance of the Quality Management System including the quality manual, quality systems procedures and standard operating procedures and instructions; ? Plans and conduct analysis, inspection and testing of products to assure that quality standards are met and maintained; ? Interacts and communicates with manufacturing management, assisting with and/or taking the lead in problem solving activities; ? Reviews and approves testing procedures to assure compliance with industry and customer requirements. This includes customer drawings, prints and specifications and requirements; ? Assists with the any audit preparation, including coaching departmental staff through processes and procedures, collecting and tracking requirements, creating timelines and deliverables within the standards of the program and the process; ? Acts as main contact with registration body; ? Supervises staff by providing work direction, set priorities, recognition, coaching, reviews, attendance management or progressive discipline if applicable as required, participate in hiring process as required; ? Reviews and analyzes quality performance measurable against stated goals and objectives; ? Revises processes and systems as appropriate to continuously improve process and product quality; ? Develops new approaches to solve problems identified during quality assurance activities; ? Communicates significant issues and developments identified during quality assurance activities to Customers, team members and management; ? Interfaces directly with customers to resolve issues, discuss changes and provide audit information ? Coordinates quarterly management meeting data into slide presentation, overseeing the flow of the meeting to ensure all data/presentations are provided; ? Maintains calibration system for test equipment and gauges; ? Reviews and performs submissions to applicable Customers; ? Participates in the APQP process and is responsible for the Quality task completion; ? All other assigned duties. Qualifications ? Post-secondary education in a related field of study, or the equivalent of education and experience;

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Receptionist

Young and energetic receptionist required for a reputed manufacturing company in Ajman. Should have experience in sales coordination, purchase or administration, should be living in Ajman or willing to relocate to Ajman. Salary upto AED 2,500 + transportation (within Ajman) + other benefits + visa provided. Those on visit visa or who can join immediately can send CV

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Mac Operator

Vasari Solar Partnersis a growth-oriented fund formed by Vasari Energy, Inc. that seeks to capture growth in the dynamic and fast-growing solar energy market by investing in the development of utility, commercial, industrial, municipal, and community solar power systems.

The investment objective of the Fund is to seek medium-term capital appreciation. Current income is not an objective.


Job description

As a financial broker you will use your existing clients of high net worth individuals or find new clients who are interested in the high potential returns a half hours solar development fund.

The fund is available to investors on an international basis.

Requirements

• Must have experience raising capital from private investors.
• In existing network or client base is preferred.
• Must have the ability to identify and sell new clients.

Compensation

Compensation is commission plus very attractive bonuses.



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Civil Structural Engineer

We are looking for a hardworking, honest and talented Civil / Mechanical Engineer for our Office located in Dubai, UAE.

The candidate must be able to lead, implement & supervise all civil construction works & mechanical engineering projects , handle operations & mechanical problems , provide alternate solutions gets involved in the planning, designing, engineering and implementation of projects.

The candidate must have knowledge and experience of working in Steel fabrication unit for 5-7 years.

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Warehouse Assistant

Male, Filipino

age not more than 27 years old.

Salary is 1800AED ALL IN (meaning no other allowances)

**additional 200AED if he will performed well after 6 months

*2 DAYS OFF (FRIDAY & SATURDAY)

*8:00am to 6:00pm Shift

can start immediately

*All Filipino Company

*Medical Insurance

*Jebel Ali Free Zone Visa

Job Type: Full-time

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Electrical Technician

Required Elevator Technician for a leading company in UAE. Qualification: Any. Minimum 2 years experience is required. Should have experience in Lift Erection field. Provided good salary and other benefits.

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Accountant

We are looking for a professional Accountant - FILIPINO with or without UAE experience.

Must be below 35 years old.

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Sales

1.A quick learner and acceptance to be trainned, after that start work in Dubai office.




2.Min 2 years of relevant work experience, preferably in manufacturing,metal&steel.



3.Sales driven mindset and good track record of sales.



4.Strong commercial acumen skill.



5.Enjoy meeting people with excellent interpersonal and communication skill.



6.Persian / Arabic speaking as working language, fluent English/Chinese as internal communication.



7.The Arab and Iranian preferred.


Your interest will be treated in the strictest of confidence.***Only short-listed candidates will be notified.

img

Sales

Descripion:

1.Acceptance to be trainned in Dalian,China for 1-3 months, after that start work in Dubai office.




2.Min 2 years of relevant work experience, preferably in manufacturing,metal&steel.



3.Sales driven mindset and good track record of sales.



4.Strong commercial acumen skill.



5.Enjoy meeting people with excellent interpersonal and communication skill.



6.Persian / Arabic speaking as working language, fluent English/Chinese as internal communication.



7.The Arab and Iranian preferred.


Your interest will be treated in the strictest of confidence.***Only short-listed candidates will be notified.

img

Sales Manager

1.Acceptance to be trainned in Dalian,China for 1-3 months, after that start work in Dubai office.


2.Min 2 years of relevant work experience, preferably in manufacturing,metal&steel.

3.Sales driven mindset and good track record of sales.

4.Strong commercial acumen skill.

5.Enjoy meeting people with excellent interpersonal and communication skill.

6.Persian / Arabic speaking as working language, fluent English/Chinese as internal communication.

7.The Arab and Iranian preferred.

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Engineering Project Manager

Dear Esteemed Applicant,

With mandate to recruit expatriate services employees for Nigerian Bag Manufacturing (BAGCO) a division of Flour Mills of Nigeria Plc.for upcoming season 2016, We invite prime and experienced Mechanical Engineer, Engineering/Technical, Electric engineer, IT technician, Sales and Marketing, Human Resources, Chief Accountant, Sales, Maintenance Supervisor
expatriates capable of rendering expertise services in Nigeria.
{JOB LOCATION: NIGERIA}

Engineer Steven Goodluck
Hr Manager
Nigerian Bag Manufacturing Co PLC
45, Eric Moore road, Iganmu,
P.O Box 589, Apapa,
Lagos, Nigeria.

img

Engineer

Field Service Engineer,
Required some experience as field service engineer,
Diploma in electronics.

img

Technician

Must have full experience in fabrication of aluminium kitchen cabinets.

img

Administrative Executive

Similar key role of CEO, Salary BD 2,000 - 2500,Family Accommodation, Company Car Provided, Should have a MBA Degree, At least 10 years experience in the same position with strong track record. Experience should include commercial management, finance, IT, HR, and materials management,Should Report to MD, Philippines Preferred, Should be Male, age 38-49, having experience in a Manufacturing company as a senior admin office is preferred, Philippines, Nepal Nationalities are preferred.

img

Operations Manager

An Aluminum Company in Dubai is presently in need of staff for the position of OPERATIONS MANAGER.

Qualifications:
- Strong experience in fabrication analysis.
- (Salary will be negotiable based on the candidate experience.)

img

Finance Manager

A financial manager is responsible for providing financial advice and support to clients and colleagues to enable them to make sound business decisions.

They may be employed in many different environments including both public and private sector organisations, such as:

multinational corporations;
retailers;
financial institutions;
NHS trusts;
charities;
manufacturing companies;
universities;
and general businesses.
Financial considerations are at the root of all major business decisions. Clear budgetary planning is essential for both the short and long term, and companies need to know the financial implications of any decision before proceeding.

In addition, care must be taken to ensure that financial practices are in line with all statutory legislation and regulations.

Financial managers may also be known as financial analysts or business analysts.

img

Team Leader

Operations Team Lead
Operations team leads are responsible for a teams performance, development, mentoring, and coaching, to meet and continuously improve both TeleTech and client metrics. Team Leads primarily support a single client to meet/exceed client expectations, ensure billable hours are on track, and the teams goals are attainable.
Team Leads responsibilities and expectations include, but are not limited to:
Focus on team performance; provide motivation and support to enhance engagement and success in attaining targets and goals.
Hold team accountable for meeting all performance indicators/metrics using reporting tools, such as Kronos and Empower, scheduling team meetings, one-on-ones, and monitoring calls.
Available for support for associate questions, issues, and customer escalations.
Ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition.
Lead staff in accordance with policies and procedures of TeleTech.
Responsible to meet team productivity and quality goals.
Additional project and/or initiative work (if applicable) benefiting the program.
Ensuring good communication with managers and other team leads.
Monitor calls, gather information from Locus/Empower, analyze data, observe the process, and lead efforts to consistently improve each call and performance.
Challenge every aspect of the processes. Any recommended changes must be monitored and measured to ensure bottom-line impact to the process.
Ensure quality scores are meeting client requirements.
Key Performance Objectives:
1. Achieve 100% of assigned goals for the team
Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals, and targets to the team.
Establish metrics for success, set clear daily priorities, and drive the team to meet goals.
Understand the key business objectives, timeframes, and requirements associated with each goal.
2. Manage day-to-day operations, processes, and reporting
Provide leadership, engagement, performance management, communication, and development of associate staff.
Available for support for teams questions and issues. Respond to agent emails within 24 hours for high priority issues/requests, and 48 hours for non-urgent issues/requests. Ensure resolution of issues.
Schedule and conduct regular staff and client meetings.
Accountable for staff attendance, reliability, schedule adherence, and working knowledge of Empower.
Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations.
3. Improve the key success metrics associated with quality and goals
Some of these include:
NPS- Net Promoter Score
AHT (Average Handling Time)
QA - Quality Scores
FCR (First Call Resolution)
RPC/conversion (Revenue Per Call-for sales programs)
Coaching Action Plan (CAP) Utilization
4. Deliver excellent customer service and communication to management
Respond to all issues as appropriate.
Maintain a positive, respectful, and caring attitude.
Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact.
Proactively share all issues with managers and other team leads as needed.
Take personal responsibility for problems and solutions.
Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter.
5. Develop, coach, support, and evaluate associates on the team
Responsible for development of associate employees.
Coach how to use Empower effectively.
Establish realistic team goals and performance objectives. Provide real-time feedback to staff via chat (at times a phone call may be necessary).
Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to associates, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff.
6. Ensure team has tools, systems, and support needed to perform their job
Ensure each employee has access to Mosaic
Escalate system level issues to the appropriate systems/ IT support / vendor team.
Clearly identify all system level errors including the scope of problems and relative urgency.
Provide clear documentation of problems via e-mail or ticketing system to the appropriate team.
Ensure problems have been addressed.
7. Qualifications:
Ability to work flexible shifts.
Minimum of 6 months tenure/experience with TeleTech.
Understanding of TeleTechs business, core values, and goals.
Strong verbal and written communication skills are required.
Six months experience and/or previous management experience is preferred.
Previous coaching experience is an asset.
High customer service orientation.
Working knowledge of computer applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, or ability to learn technology quickly.
High level of integrity, honesty, and judgment are required.
Must have the ability to manage multiple, complex, on-going tasks and/or projects.
Able to problem solve and system troubleshoot.
Ability to lead and partner successfully.
Proficient English, both written and verbal skills.
Open, honest, enthusiastic, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures.
Must currently be in good standing (i.e. not on corrective action).

img

Operations Manager

HEAD PLANNING AND OPERATIONS

DUBAI / EXCELLENT PACKAGE

A leading Semi Government Company in UAE region is looking out for Head for Planning and Operations with a minimum of 10 years experience in handling Building / Villa Projects, in Dubai.
A Civil Graduate Engineer should only apply.
Fluency in Arabic is mandatory.

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Production Assistant


Description : Factory worker
Location: Dubai, UAE
Payrate: 1500 To 2,500 (AED)
Job Type: Employee
Job Status: Full Time
Categories: Manufacturing & Production/Warehouse

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Education Consultant

BASIC FUNCTION:
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Selling 3DVinci Creations Education products and services to schools and individuals; achieving sales and collection goals; servicing clients through the entire period of their training.

REPORTING RELATIONSHIPS:
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1.COORDINATING RELATIONSHIP
•Office administration staff
2.SUBORDINATE RELATIONSHIP
•Education Manager Consultants

POSITION QUALIFICATIONS:
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•Ability to identify needs in schools for 3D Printing education and sell solutions to the needs.
•Sales experience strongly preferred.
•Extraordinary knowledge of products, programs and certifications offered by 3DVinci Creations.
•Ability to grasp information necessary to sell 3D Printing Education.
•Must be able to learn computer software necessary to accomplish the administrative tasks required in position – word processor, contact manager, electronic-mail package and registration package.

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Design Engineer


Proficient with solidworks. Automotive, welding and fabrication experience required.

Degree level qualification preferred.

Salary c AED 20,000 per month tax free (£44,000 equivalent)

Fluent written and spoken English essential.

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Design Engineer


Proficient with solidworks. Automotive, welding and fabrication experience required.

Degree level qualification preferred.

Salary c AED 20,000 per month tax free (£44,000 equivalent)

Fluent written and spoken English essential.

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Quality Control Engineer

Experienced quality engineer

Experience of ISO 9001 / TS 16949 essential

Must have experience of automotive, assembly line, welding and fabrication, laser profiling, press brake operations etc

PPAP / APQP / Root cause analysis / Problem solving / managing quality technicians

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Production Manager


Major manufacturing facility

The role will be working closely with the Operations Manager and will be defining and implementing production SOPs and processes in a medium to heavy engineering environment (automotive, welding and fabrication, assembly)

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Quality Control Engineer

Experienced quality engineer

Experience of ISO 9001 / TS 16949 essential

Must have experience of automotive, assembly line, welding and fabrication, laser profiling, press brake operations etc

PPAP / APQP / Root cause analysis / Problem solving / managing quality technicians

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Sales Manager

-Attractive salary and excellent working environment will be provided.
-Direct report to the CEO of the company with minimum hierarchy.
-Attractive sales commissions

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Engineering Manager


Position: Engineering manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.