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Warehouse Assistant

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Inventory Management. ? Responsible for the safe keeping of all stock located within the warehouse. ? Controls and monitors the movement of all inventory items and ensures that inventory items are available when required. ? Responsible for auditing & replenishing stocks and tools maintenance. ? Compares deliveries with specifications indicated on purchase orders/contract document and prepares discrepancy reports for any item not in compliance. ? Coordinates with Procurement and the Supplier for receivables and ensures that items are correct and in good condition upon delivery. ? Prepares all necessary documentation for every incoming & outgoing items. Basic Qualification ? 3-5 years of Industrial Experience ? Bachelor?s degree in any field ? Knowledge in Warehouse Management Software or ERP ? Proficient in MS Office

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Sales Assistant

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Proactively manages all aspects of international accounts not limited to order placement, inventory managements and coordinating logistics with minimal errors. ?
Work with shippers and trans loaders to execute bookings, and ensure vendors/suppliers/service providers
Executes required export documentation for multiple accounts in various stages of completion in a highly time sensitive environment ?
Timely management of multiple lines of communication between suppliers, shippers, customers and internal parties, maintaining details, and relaying pertinent information to appropriate parties ?
Follow up with logistics team, for shipping status and giving schedules for shipping
Initiate timely invoicing and work closely with accounting department to ensure billing accuracy ?
And day to day office administration tasks

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Technician

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Urgent Requirement for HVAC Technicians Nationality Pakistani and Indians Salary 1600+accommodation +transport Candidates should have experiences as HVAC Technicians Candidates

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Business Development Executive - Recruiter

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2-3years Food Industry Sales experience like spices, dehydated fruits, veg etc.,
Experience and working knowledge in the Food Industry.
Position is for our newly set up Dubai Office, hence he/she should be willing to accept challenges and responsibilities of a startup company.
As this is an independent role and daily/weekly reporting to the director based at India, he /she should take accountability for the Branch Activities.
Should be capable of developing and implementing sales/marketing strategies from scratch.
He/She should be able to develop a team on the longer run, enabling greater market reach and efficient official operations.
Demonstrable track record of over-achieving quota
Strong written and verbal communication skills.
He/She should be fluent in English language.
Driving License & Vehicle is a must.
UAE / Food Industry Experience is a must.

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Electrician

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1)The job involves maintenance and troubleshooting of industrial automation with electrical / electronics problems in machines and production line.
2)The job would also call for designing of low cost automation technology on a regular basis.
3)Working knowledge of micro controllers and microprocessor-based systems is required for the job.
4)The candidate should be conversant with PLCs, drives, power supplies, LT & HT switch gears, and industrial electrical & electronics.

Educational Qualification:Diploma holders or full term Apprentices with 50% and above in Electrical / Electronics / Instrumentation Engineering /E & C.
Age: 20-30 years.

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Civil Structural Engineer

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We are looking for a hardworking, honest and talented Civil / Mechanical Engineer for our Office located in Dubai, UAE.

The candidate must be able to lead, implement & supervise all civil construction works & mechanical engineering projects , handle operations & mechanical problems , provide alternate solutions gets involved in the planning, designing, engineering and implementation of projects.

The candidate must have knowledge and experience of working in Steel fabrication unit for 5-7 years.

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Sales Engineer

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The Mega Heaters Middle East FZC is established in Saif Zone, Sharjah, UAE. We are leading industrial heating solutions provider while Design & Manufacture of Immersion water Heaters, Industrial Heating Elements, Thermocouple Sensors, Heating related customized Machines, SS works, Industrial Ovens and turnkey heating projects. We are a member of the Mega Heaters Group in Sri Lanka. We are seeking a suitable candidate for the post of a Sales Engineer

Qualifications:

Bachelor Degree in the field of Electrical or Mechanical Engineering
Experience: Minimum 5 years in the capacity of Industrial sales.
Age: 25 - 40 years.
Gender: Male / Female
Language: English + Arabic & Hindi speaking will be an added advantage.

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Receptionist

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- Maintain a smooth operation of the reception and provide quality reception service to both internal & external parties
- Handle telephone enquiries
- Assist in managing the daily operations of the business
- Fresh graduate are also welcomed
- Professional telephone manner, pleasant and cheerful
- Initiative and responsible, self-motivated, good team player and able to work independently
- Good command of written and spoken English
- Immediate available is highly preferred.

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Material Coordinator

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MRP engineer with 7 years of experience with MRP /ERP and At least last 4 years in Automotive.
Should be able to manage a team and interface with other teams.
Primary point of responsibility for materials management for the site.
Ensures optimization of all materials management activities including scheduling, purchasing, inventory control, materials movement, supplier performance measurement, and indirect materials management.
Responsible for the implementation, support and compliance of the Materials and systems to facilitate the fulfillment process from production planning to material procurement and warehousing, through product shipment.
Develops and maintains an inventory of stock raw material to facilitate production efficiency.
Monitors warehouse operations including receipt of orders, stocking inventory and monitoring stock levels.
Develop and drive countermeasures for under performing key processes and/or material suppliers.
Provide leadership in selecting, developing and evaluating personnel to ensure the efficient operation of materials functions
Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and delegating.

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Pastry Chef

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Our client has very successfully established itself as a premium chocolatier in the world of retail and corporate sales. They operate several retail boutiques and have started to penetrate other GCC markets. They own their manufacturing facility in the UAE and have created a private label range, a premium retail range and can create displays to the client's requirements. This is a well structured organisation that has developed a strong and solid reputation in the market. They are a medium sized company that has an open door policy and where creativity is encouraged.

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Logistics Manager

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Our medium-sized manufacturing company with international operation is recruiting a dedicated and experienced Administration & Logistics Manager to support Directors and manage a team.
You will take control of all the administration and logistics functions, i.e. you will ensure the proper execution of all transport to and from our factories, and all organisational procedures related to HR, liaison with regulatory bodies and authorities.
We offer an engaging and supportive work environment in a culture that recognizes and rewards quality performance. If you are detailed orientated, analytical, organised, flexible with willingness to multi-task and ability to work under pressure to a high standard, then apply without delay!

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Engineer

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Field Service Engineer,
Required some experience as field service engineer,
Diploma in electronics.

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Operations Manager

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An Aluminum Company in Dubai is presently in need of staff for the position of OPERATIONS MANAGER.

Qualifications:
- Strong experience in fabrication analysis.
- (Salary will be negotiable based on the candidate experience.)

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Other

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Instructional Designer

TeleTech is helping organizations transform the customer experience.

The world has changed. Innovative technologies, social media, high customer expectations, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.

We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

What It Means to be an Instructional Designer at TeleTech

The Instructional Designer at TeleTech serves a critical role in the business? understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.

The successful employee in this role will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods. He or she will build e-Learning, instructor-led or blended solutions to best suit the content and audience. The TeleTech Instructional Designers build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance. They are accountable for completing deliverables and projects on time. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.

TeleTech?s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.

What we?re looking for?

An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing?.while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include:

? Strong understanding of Teletech?s business, core values, and goals
? Strong organizational skills and interpersonal skills in working with a diverse population
? High customer service orientation
? Strong attention to detail and desire to follow procedures
? Knowledge of and practical application of Adult Learning Theory and instructional design principles
? Excellent written and oral communication skills; strong technical writing skills
? Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
? Basic Project Management skills
? Strong Time Management skills
? Excellent presentation/facilitation skills
? Instructional Design experience
? Excellent computer skills in Microsoft Office and ability to learn technology quickly
? Demonstrated commitment to a teamwork environment
? Background in training/teaching and/or adult learning, preferred
? Knowledge of call center business and/or experience, desired
? Experience using e-Learning software such as Captivate, preferred
? Knowledge of Adobe Photoshop, Flash, HTML principles, preferred

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Team Leader

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Team Lead (Pooling)

Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, Empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and/or visible on the buddy list and in chat and are available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work where benefits extend beyond the immediate team . Communicate with managers and other Team Leads.

Key Performance Objectives

1. Achieve 100% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, and/or visible on the buddy list and in chat, and available for teams questions and issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with quality and goals. These include:

Customer Satisfaction Scores

AHT (Average Handling Time)

Quality Scores

FCR (First Call Resolution)

RPC (Revenue Per Call)

80% Coaching Action Plan (CAP) utilization

TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. Respond to all issues appropriately. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Previous experience working in similar environment with demonstrated ability to train team members, in-person or virtually, as called for. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to associates, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform their job. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform all job functions. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people

Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects

Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Data analysis and reporting
Action planning

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Manufacturing Engineer

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We are looking for a Manufacturing Engineer.

Automotive, welding and fabrication, assembly, continuous improvements, SOP.

Six sigma training beneficial.



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Team Leader

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Operations Team Lead

Operations team leads are responsible for a teams performance, development, mentoring, and coaching, to meet and continuously improve both TeleTech and client metrics. Team Leads primarily support a single client to meet/exceed client expectations, ensure billable hours are on track, and the teams goals are attainable.

Team Leads responsibilities and expectations include, but are not limited to:
Focus on team performance; provide motivation and support to enhance engagement and success in attaining targets and goals.
Hold team accountable for meeting all performance indicators/metrics using reporting tools, such as Kronos and Empower, scheduling team meetings, one-on-ones, and monitoring calls.
Available for support for associate questions, issues, and customer escalations.
Ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition.
Lead staff in accordance with policies and procedures of TeleTech.
Responsible to meet team productivity and quality goals.
Additional project and/or initiative work (if applicable) benefiting the program.
Ensuring good communication with managers and other team leads.
Monitor calls, gather information from Locus/Empower, analyze data, observe the process, and lead efforts to consistently improve each call and performance.
Challenge every aspect of the processes. Any recommended changes must be monitored and measured to ensure bottom-line impact to the process.
Ensure quality scores are meeting client requirements.

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Manufacturing Manager

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Position: Manufacturing manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Engineering Manager

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Position: Engineering manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Production Manager

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Position: Production manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Warehouse Manager

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Position: Warehouse Manager
Location: Dubai area, United Arab Emirates, Middle East
Salary: 60,000 tax free plus accommodation and transport allowance

Job summary
Reporting to the General Manager you will manage our centralized warehouse and will be responsible for the receipt, storage, administration and distribution of all parts and inventory. You will be an experienced warehouse manager and have working knowledge of SAP MRP, effective warehouse layout, bar coding and streamlining the administration procedures, inventory control and stock accuracy, stock counting both total and perpetual.


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Quality Manager

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Position: Quality Manager.
Sector: Engineering, manufacturing, fabrication, welding, assembly.
Location: Dubai area, United Arab Emirates, Middle East.
Language: Fluent English both spoken and written is essential.
Environment: Experience of working in a very multi-cultural environment with a diverse international workforce is required. Experience living and working in the Middle East is preferred.
Tenure: Permanent position.
Salary: Around 70,000 tax free. Accommodation during probationary / settling in period.

Job summary

Reporting to the General Manger you will be responsible for all Quality and Health & Safety related activities within the organization. You will manage the quality department employing approximately 60 people. You will have previous experience of managing quality functions within a manufacturing facility preferably in the armor or automotive sector.

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Operations Manager

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Position: Operations manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Sales & Marketing Executive

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We are looking for a Marketing Executive.

1. Sales and marketing of plastic products within all GCC countries.
2. We are looking for some one who can handle export market for Uniplast products.
3. Good communication skills and should have gulf experience.
4. Marketing and sales for export market.

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Executive Secretary

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We are looking for a FEMALE PA / Office Manager Dubai Investment Park.

Education:

Bachelors Degree

Candidate Profile:

1. Be female.
2. Be aged between 30 - 40 years.
3. Have a UAE driving license.
4. Live in Dubai.
5. Have excellent communication and interpersonal skills.
6. Be able to work independently.
7. Must be able to work on Saturdays.

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Warehouse Assistant

Inventory Management. ? Responsible for the safe keeping of all stock located within the warehouse. ? Controls and monitors the movement of all inventory items and ensures that inventory items are available when required. ? Responsible for auditing & replenishing stocks and tools maintenance. ? Compares deliveries with specifications indicated on purchase orders/contract document and prepares discrepancy reports for any item not in compliance. ? Coordinates with Procurement and the Supplier for receivables and ensures that items are correct and in good condition upon delivery. ? Prepares all necessary documentation for every incoming & outgoing items. Basic Qualification ? 3-5 years of Industrial Experience ? Bachelor?s degree in any field ? Knowledge in Warehouse Management Software or ERP ? Proficient in MS Office

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Sales Assistant

Proactively manages all aspects of international accounts not limited to order placement, inventory managements and coordinating logistics with minimal errors. ?
Work with shippers and trans loaders to execute bookings, and ensure vendors/suppliers/service providers
Executes required export documentation for multiple accounts in various stages of completion in a highly time sensitive environment ?
Timely management of multiple lines of communication between suppliers, shippers, customers and internal parties, maintaining details, and relaying pertinent information to appropriate parties ?
Follow up with logistics team, for shipping status and giving schedules for shipping
Initiate timely invoicing and work closely with accounting department to ensure billing accuracy ?
And day to day office administration tasks

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Technician

Urgent Requirement for HVAC Technicians Nationality Pakistani and Indians Salary 1600+accommodation +transport Candidates should have experiences as HVAC Technicians Candidates

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Business Development Executive - Recruiter



2-3years Food Industry Sales experience like spices, dehydated fruits, veg etc.,
Experience and working knowledge in the Food Industry.
Position is for our newly set up Dubai Office, hence he/she should be willing to accept challenges and responsibilities of a startup company.
As this is an independent role and daily/weekly reporting to the director based at India, he /she should take accountability for the Branch Activities.
Should be capable of developing and implementing sales/marketing strategies from scratch.
He/She should be able to develop a team on the longer run, enabling greater market reach and efficient official operations.
Demonstrable track record of over-achieving quota
Strong written and verbal communication skills.
He/She should be fluent in English language.
Driving License & Vehicle is a must.
UAE / Food Industry Experience is a must.

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Electrician

1)The job involves maintenance and troubleshooting of industrial automation with electrical / electronics problems in machines and production line.
2)The job would also call for designing of low cost automation technology on a regular basis.
3)Working knowledge of micro controllers and microprocessor-based systems is required for the job.
4)The candidate should be conversant with PLCs, drives, power supplies, LT & HT switch gears, and industrial electrical & electronics.

Educational Qualification:Diploma holders or full term Apprentices with 50% and above in Electrical / Electronics / Instrumentation Engineering /E & C.
Age: 20-30 years.

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Civil Structural Engineer

We are looking for a hardworking, honest and talented Civil / Mechanical Engineer for our Office located in Dubai, UAE.

The candidate must be able to lead, implement & supervise all civil construction works & mechanical engineering projects , handle operations & mechanical problems , provide alternate solutions gets involved in the planning, designing, engineering and implementation of projects.

The candidate must have knowledge and experience of working in Steel fabrication unit for 5-7 years.

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Sales Engineer

The Mega Heaters Middle East FZC is established in Saif Zone, Sharjah, UAE. We are leading industrial heating solutions provider while Design & Manufacture of Immersion water Heaters, Industrial Heating Elements, Thermocouple Sensors, Heating related customized Machines, SS works, Industrial Ovens and turnkey heating projects. We are a member of the Mega Heaters Group in Sri Lanka. We are seeking a suitable candidate for the post of a Sales Engineer

Qualifications:

Bachelor Degree in the field of Electrical or Mechanical Engineering
Experience: Minimum 5 years in the capacity of Industrial sales.
Age: 25 - 40 years.
Gender: Male / Female
Language: English + Arabic & Hindi speaking will be an added advantage.

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Receptionist

- Maintain a smooth operation of the reception and provide quality reception service to both internal & external parties
- Handle telephone enquiries
- Assist in managing the daily operations of the business
- Fresh graduate are also welcomed
- Professional telephone manner, pleasant and cheerful
- Initiative and responsible, self-motivated, good team player and able to work independently
- Good command of written and spoken English
- Immediate available is highly preferred.

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Material Coordinator

MRP engineer with 7 years of experience with MRP /ERP and At least last 4 years in Automotive.
Should be able to manage a team and interface with other teams.
Primary point of responsibility for materials management for the site.
Ensures optimization of all materials management activities including scheduling, purchasing, inventory control, materials movement, supplier performance measurement, and indirect materials management.
Responsible for the implementation, support and compliance of the Materials and systems to facilitate the fulfillment process from production planning to material procurement and warehousing, through product shipment.
Develops and maintains an inventory of stock raw material to facilitate production efficiency.
Monitors warehouse operations including receipt of orders, stocking inventory and monitoring stock levels.
Develop and drive countermeasures for under performing key processes and/or material suppliers.
Provide leadership in selecting, developing and evaluating personnel to ensure the efficient operation of materials functions
Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and delegating.

img

Pastry Chef

Our client has very successfully established itself as a premium chocolatier in the world of retail and corporate sales. They operate several retail boutiques and have started to penetrate other GCC markets. They own their manufacturing facility in the UAE and have created a private label range, a premium retail range and can create displays to the client's requirements. This is a well structured organisation that has developed a strong and solid reputation in the market. They are a medium sized company that has an open door policy and where creativity is encouraged.

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Logistics Manager

Our medium-sized manufacturing company with international operation is recruiting a dedicated and experienced Administration & Logistics Manager to support Directors and manage a team.
You will take control of all the administration and logistics functions, i.e. you will ensure the proper execution of all transport to and from our factories, and all organisational procedures related to HR, liaison with regulatory bodies and authorities.
We offer an engaging and supportive work environment in a culture that recognizes and rewards quality performance. If you are detailed orientated, analytical, organised, flexible with willingness to multi-task and ability to work under pressure to a high standard, then apply without delay!

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Engineer

Field Service Engineer,
Required some experience as field service engineer,
Diploma in electronics.

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Operations Manager

An Aluminum Company in Dubai is presently in need of staff for the position of OPERATIONS MANAGER.

Qualifications:
- Strong experience in fabrication analysis.
- (Salary will be negotiable based on the candidate experience.)

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Other

Instructional Designer

TeleTech is helping organizations transform the customer experience.

The world has changed. Innovative technologies, social media, high customer expectations, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.

We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.

What It Means to be an Instructional Designer at TeleTech

The Instructional Designer at TeleTech serves a critical role in the business? understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.

The successful employee in this role will conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods. He or she will build e-Learning, instructor-led or blended solutions to best suit the content and audience. The TeleTech Instructional Designers build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance. They are accountable for completing deliverables and projects on time. Instructional Designers are expected to understand the big picture of call center performance requirements and design training to meet those needs. They work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as Training Team and Design and Delivery Managers.

TeleTech?s culture exemplifies an accelerated pace, customer-centric, and collaborative work environment that fosters unlimited opportunities for personal growth and development.

What we?re looking for?

An individual that will lead every day, lives life passionately, seeks first to understand, acts as one and will do the right thing?.while not being afraid to reach for the amazing! Of course, there are some other requirements too. These include:

? Strong understanding of Teletech?s business, core values, and goals
? Strong organizational skills and interpersonal skills in working with a diverse population
? High customer service orientation
? Strong attention to detail and desire to follow procedures
? Knowledge of and practical application of Adult Learning Theory and instructional design principles
? Excellent written and oral communication skills; strong technical writing skills
? Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
? Basic Project Management skills
? Strong Time Management skills
? Excellent presentation/facilitation skills
? Instructional Design experience
? Excellent computer skills in Microsoft Office and ability to learn technology quickly
? Demonstrated commitment to a teamwork environment
? Background in training/teaching and/or adult learning, preferred
? Knowledge of call center business and/or experience, desired
? Experience using e-Learning software such as Captivate, preferred
? Knowledge of Adobe Photoshop, Flash, HTML principles, preferred

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Team Leader

Team Lead (Pooling)

Team Leads are responsible for a teams performance, development, mentoring, and coaching to meet and continuously improve both TeleTech and client metrics for inbound and outbound calling. Team Leads focus on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques such as Kronos, Empower, monitoring calls, team meetings, and one-on-ones. Team Leads are visible on the floor and/or visible on the buddy list and in chat and are available primarily for associates questions, issues, and customer escalations; ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition. Team Leads lead staff in accordance with policies and procedures of TeleTech. Team Leads primarily support a single client to meet /exceed client expectations ensuring billable hours are on track and teams attainment of hitting goals. Responsible to meet team productivity and quality goals. May have additional project and/or initiative work where benefits extend beyond the immediate team . Communicate with managers and other Team Leads.

Key Performance Objectives

1. Achieve 100% of assigned goals for team. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. Understand the key business objectives, timeframes, and requirements associated with each goal. (Strategic planning, project management, results orientation, business acumen, strategic thinking, enthusiasm)

2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, and/or visible on the buddy list and in chat, and available for teams questions and issues. Ensure resolution of issues. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, schedule adherence, etc. Responsible for staff scheduling to include: work assignments, staff training, breaks, back-up for absent employees, and shift rotations. (Teamwork and collaboration, problem solving, accountability, people skills, results orientation, relationship building)

3. Improve the key success metrics associated with quality and goals. These include:

Customer Satisfaction Scores

AHT (Average Handling Time)

Quality Scores

FCR (First Call Resolution)

RPC (Revenue Per Call)

80% Coaching Action Plan (CAP) utilization

TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. Ensure quality scores meeting client requirements. Recommended changes must be monitored and measured to ensure bottom-line impact to the process. (Data analysis, ROI calculations, persuasion, problem solving, strategic thinking, achievement motivation)

4. Deliver excellent customer service and communication. Respond to all issues appropriately. Maintain a positive, respectful and caring attitude. Communicate problems clearly and collaborate with direct reports/stakeholders that issues will be resolved quickly with a minimum of long term impact. Proactively share all issues with managers and other team leads as needed. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. (Communication, helpful, conflict resolution, take ownership, enthusiasm, customer focus)

5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Previous experience working in similar environment with demonstrated ability to train team members, in-person or virtually, as called for. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to associates, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)

6. Ensure team has tools, systems, and support needed to perform their job. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform all job functions. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e-mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Basic Qualifications
Strong understanding of TeleTechs business, core values, and goals
Strong verbal and written communication skills
Ability to lead and partner successfully with staff and chain of command
Proficient English, both written and verbal
Great interpersonal skills
Open, honest, and empathetic manner when dealing with people

Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on-going tasks and projects

Preferred Qualifications
Knowledge of call center business
Strong coaching skills
Data analysis and reporting
Action planning

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Manufacturing Engineer


We are looking for a Manufacturing Engineer.

Automotive, welding and fabrication, assembly, continuous improvements, SOP.

Six sigma training beneficial.



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Team Leader

Operations Team Lead

Operations team leads are responsible for a teams performance, development, mentoring, and coaching, to meet and continuously improve both TeleTech and client metrics. Team Leads primarily support a single client to meet/exceed client expectations, ensure billable hours are on track, and the teams goals are attainable.

Team Leads responsibilities and expectations include, but are not limited to:
Focus on team performance; provide motivation and support to enhance engagement and success in attaining targets and goals.
Hold team accountable for meeting all performance indicators/metrics using reporting tools, such as Kronos and Empower, scheduling team meetings, one-on-ones, and monitoring calls.
Available for support for associate questions, issues, and customer escalations.
Ensure a quality customer experience on every call, resolution of issues, attendance, reliability, and reduction of attrition.
Lead staff in accordance with policies and procedures of TeleTech.
Responsible to meet team productivity and quality goals.
Additional project and/or initiative work (if applicable) benefiting the program.
Ensuring good communication with managers and other team leads.
Monitor calls, gather information from Locus/Empower, analyze data, observe the process, and lead efforts to consistently improve each call and performance.
Challenge every aspect of the processes. Any recommended changes must be monitored and measured to ensure bottom-line impact to the process.
Ensure quality scores are meeting client requirements.

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Manufacturing Manager


Position: Manufacturing manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Engineering Manager


Position: Engineering manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Production Manager


Position: Production manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Warehouse Manager

Position: Warehouse Manager
Location: Dubai area, United Arab Emirates, Middle East
Salary: 60,000 tax free plus accommodation and transport allowance

Job summary
Reporting to the General Manager you will manage our centralized warehouse and will be responsible for the receipt, storage, administration and distribution of all parts and inventory. You will be an experienced warehouse manager and have working knowledge of SAP MRP, effective warehouse layout, bar coding and streamlining the administration procedures, inventory control and stock accuracy, stock counting both total and perpetual.


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Quality Manager

Position: Quality Manager.
Sector: Engineering, manufacturing, fabrication, welding, assembly.
Location: Dubai area, United Arab Emirates, Middle East.
Language: Fluent English both spoken and written is essential.
Environment: Experience of working in a very multi-cultural environment with a diverse international workforce is required. Experience living and working in the Middle East is preferred.
Tenure: Permanent position.
Salary: Around 70,000 tax free. Accommodation during probationary / settling in period.

Job summary

Reporting to the General Manger you will be responsible for all Quality and Health & Safety related activities within the organization. You will manage the quality department employing approximately 60 people. You will have previous experience of managing quality functions within a manufacturing facility preferably in the armor or automotive sector.

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Operations Manager


Position: Operations manager.
Location: Dubai area, United Arab Emirates, Middle East.
Experience of welding / fabrication / medium to heavy engineering preferred.

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Sales & Marketing Executive


We are looking for a Marketing Executive.

1. Sales and marketing of plastic products within all GCC countries.
2. We are looking for some one who can handle export market for Uniplast products.
3. Good communication skills and should have gulf experience.
4. Marketing and sales for export market.

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Executive Secretary


We are looking for a FEMALE PA / Office Manager Dubai Investment Park.

Education:

Bachelors Degree

Candidate Profile:

1. Be female.
2. Be aged between 30 - 40 years.
3. Have a UAE driving license.
4. Live in Dubai.
5. Have excellent communication and interpersonal skills.
6. Be able to work independently.
7. Must be able to work on Saturdays.