Job Duties will include:-
- Deal directly with customer either by telephone, electronically and face to face.
- Respond promptly to customer inquires.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquires.
- Provide pricing and delivery information.
- Perform customer verification.
- Set up the new customer accounts.
- Process orders, forms, applications and request.
- Manage customer accounts.
- Keep records of customer interactions and transactions.
- Prepare and distribute customer activity reports.
- Maintains customer database.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up, collection and allocation of payments, prepare bank deposit.
- Carry out billing, collection and reporting activities according to the specific deadlines.
- Complete accurately all necessary documentation for shipping and customer clearance
- Track, trace the purchase order to ensure on time arrival.
