Our Client is seeking to hire Telemarketing Team Manager.
Department: Marketing
Working Hours: Full Time
Reports To: Marketing Director
Our Client, IQPC prides itself on having a stimulating, dynamic working environment with a commitment to excellence. The time and energy put into the career development of all our staff sets them apart and makes them unique. This challenging position will provide you with a great opportunity to develop your management skills and provide an opportunity for top-level earning. This is management position, which has a direct effect on the company's level of profitability. They are therefore looking for an individual with high level of motivation and the ability to manage and motivate other people effectively, as well as someone with proven ability and experience in telephone sales. Continual training is provided, and career opportunities for talented individuals are immense within our global operation.
Purpose:
The purpose of the List Research Manager is to make sure that each conference's integrated marketing campaign is supported with a sizeable number of relevant names from the target industry in question, which will have to be acquired and researched by the Manager's team.
It is the responsibility of the List Research Manager to make sure that the targets set up for the department are achieved. These targets include both productivity and quality goals, as well as long term profitability goals regarding the lists built by the department.
Key areas of responsibility:
Team Management
Assist in hiring for the team
Facilitate induction and training of new staff
Coach team members in an effective way
Monitor staff performance to ensure they meet individual targets
Database Processes
Creation & allocation of all list research assignments managed by the department
Source relevant targeted names
Monitor all assignments to ensure data integrity
Accountable to marketing managers on project progress
Management of master database, including collation, coding and cataloguing of all data
Make sure that the lists built are sent to the Database Manager as soon as they are finalized
In conjunction with the Marketing Director, keep a close eye on the forward schedule to make sure that all relevant seminars and conferences are being researched in an effective way
List Generation
Querying internal database and output data for internal purposes and external swaps / list rentals (including sending relevant confidentiality forms and request sample mail pieces, plus monitoring seeds)
List Research
Contribute to the output of the department by conducting list research assignments when required
Reporting
Weekly reporting on total number of names collected, broken down by source and detailing performance of researchers, as measured by call rates, quantities collected and quality of data
PLEASE USE REFERENCE NUMBER IN THE POSITION FIELD.
