Key Accountabilities
*Customers
- Promote quality of customer service among staff through training and by acting as a positive role model
- Create "seamless customer service" by making every effort to find merchandise for customers even if an item is not in stock
* People
- Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
- Maintain staff levels that allow for the best possible customer service
- Execute performance evaluations and goal assessments
- Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
- Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will
- Hold weekly staff meetings and submit notes to Area Retail Manager
* Operations
- Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
- Work with other departments on developing plans, and implement them
- Ensure that the store is in compliance with all Airport, State and Federal employment laws
- Monitor a loss prevention program to protect the companys inventory and assets
* Finance
- In conjunction with the Area Retail Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
- Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
- Review the stores progress on a monthly basis with the Area Retail Manager
