Strategic
Develop and deliver on the business plan and company strategy to ensure attainment of company goals and profitability.
Establish plans and strategies to expand the customer base, developing the Company-wide activities, increasing market share, and improving profitability.
Marketing
Development and implementation of marketing plans, proposals and presentations.
Provide recommendations for the improvement of sales and activity performance.
Create and conduct proposal presentations and RFP responses, initiate correspondence with customers and close disputes
Handle customer complaints to total satisfaction.
Operations
Ensure that Operations run smoothly and according to company policy with the correct information on each project is provided in a timely manner, assisting Operations to plan and communicate with the customer at all stages of the process
HR/Training
Responsible for the performance evaluation and development of all employees, including disciplinary procedures.
Recruits, tests, and hires employees based on company criteria.
Reporting
Provide monthly management report and timely and unprompted feedback to senior management regarding overall company performance as per KPIs.
Financial
Prepare department budgets and ensure compliance.
Control project expenses to meet budget guidelines.
Facilitate collections of accounts receivable.
Ensure that all suppliers are paid correctly and on time.
Policies
Implement the companys policies and procedures. Ensure that managers and supervisors implement and support the policies with their crews and that the policies and procedures evolve with the company, updating them as necessary
Internal / External Cooperation
Ensure that all staff meet or exceed expected standards for all of their duties and responsibilities.
Delegate authority and responsibility with accountability, follow-up and close-out.
Set examples in areas of personal character, commitment, organizational and selling skills, and work habits.
Conduct regular coaching and counseling with staff to build motivation and selling skills.
Maintain contact with all major clients in the market area to ensure high levels of client satisfaction.
Demonstrate ability to interact and cooperate with all company employees.
Ensure confidentiality on all company matters.
Information and Procedures
? Access to all information as required to perform the work
Plant / assets
? Correct use of vehicle, computer and office equipment.
Training
? Will attend training courses as required, ensuring all necessary study/revision is undertaken before examination.
