Duties and Responsibilities of the UNIT HEAD will be:
Define and implement business strategy in consultation with CEO
Revenue, net profit, project management and business excellence
Define strategy and business metrics for product line
Lead, direct and review the overall operations
Supervise process and service quality improvement initiatives
Assist in new customer acquisition and relationships
Approve tenders, estimates and final pricing for all clients
Ensure client satisfaction, repeat sales and expanding share-of-wallet
Endorse and submit plans for new products and service offerings to CEO for final approval
Benchmark practices and quality norms e.g. Six Sigma
Define service quality levels and business excellence processes
Review and monitor customer satisfaction and oversee issue resolution at key client locations
Prepare and submit routine reports to CEO on divisional performance
Create a leadership pipeline and partner
Champion customer-centric work styles and approaches
