Team Supervisor
1. Deliver excellent customer service, at all times, ensuring guests comfort and safety
2. Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
3. Assist in keeping the hotel clean and tidy, at all times
4. Deal with customer complaints in a professional manner
5. Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
6. Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
7. Propose and implement effective marketing strategies to maximise room occupancy levels
8. Complete all daily administration tasks as required
9. Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
10. Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
11. Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager
12. Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
13. Complete regular checks on portable electrical appliances
14. Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
15. Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
16. Control and manage all new credit application accounts, sales ledger management and payment administration
