The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.
Sales Effectiveness Lead
The Client Executives (CEs) and Sales Executives (SEs) who manage our client accounts are required to build relationships across all of a client organization, and help our clients solve complex customer experience problems. It requires the ability to navigate a clients organization, build account plans for growing their client accounts, and develop a strategy for winning individual competitive pursuits. They need a support team that is familiar with those objectives and can help structure the processes and leverage tools to support them.
How the Sales Effectiveness Lead Fits this Focus
As a member of our Global Markets and Industries (GMI) team you will manage the sales effectiveness of two Client Business Unit (CBU) teams who are focused on growing our business in specific industry verticals. Youll need to understand their markets, lead efforts to tailor TeleTechs standard offerings and sales collateral for those markets, and enable individual client planning and sales efforts. Youll also need to build relationships with the individual CEs and SEs, know their assigned territories and sales targets, and monitor their progress towards achieving those targets. Lastly, youll be responsible for ensuring the teams that you support are informed of and following the underlying sales processes, including guard rails around legal, pricing and leadership approval requirements, and that theyre leveraging all of the sales tools available to them.
