Technology Strategy Advisor
The ServiceNow Architect is responsible for designing and developing solutions to web based tools that support Information Technology ITSM processes and Human Capital Shared Services through ServiceNow. The successful candidate will thrive in a dynamic environment, embrace a collaborative approach to delivering business value, and maintain focus on the impact of technology solutions on our employees, customers and end users.
Duties & Responsibilities:
Participate on project teams to deliver enterprise wide solutions to complex business problems
Work with business in identifying opportunity to provide self service options for employee to address HR and Information Technology related questions
Provide functional/technical architecture and design for new initiatives within the ServiceNow platform along with leading junior developers.
Provide proof of concept planning and analysis. Create formal work breakdown structures in order to estimate the resource impact of requested work
Configure ServiceNow platform to implement Knowledge base articles
Run analytics within ServiceNow platform to identify frequently asked questions and convert the same to Knowledgebase articles
Provide alternatives and recommendations on innovative technology solutions to meet the requirements of the business
Support the resolution of Tier 2 and Tier 3 issues across our web tools and integration services
Collaborate with our Product Management team on industry trends in support of long term system strategies and roadmaps
Provide subject matter expertise on our web based tools and services as it applies across the broader IT architecture
Perform detailed technical coding to meet functional requirements for enhancements and projects
Migrate code between environments according to a formal methodology
Consistently demonstrate a high aptitude, propensity to learn, passion for success, and willingness to challenge oneself and your peers
