1. Takes orders by obtaining and verifying information.
2. Enters orders by transmitting information.
3. Provides product/service information by answering questions; offering assistance.
4. Maintains call center database by entering and verifying information; updating contact log.
5. Improves quality results by recommending changes.
6. Keeps equipment operational by following established procedures; reporting malfunctions.
7. Updates job knowledge by participating in educational opportunities.
8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
