Human Capital Services Coordinator
Novaliches, QC, Metro Manila, National Capital, Philippines PH
Human Capital Services Coordinators are the front line resource for monitoring and triaging all incoming tickets to the human capital service center for their designated geographies. They are responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase. They must also monitor all new We Here You (WHY) cases and be able to classify as Tier 0 3. They are responsible for handling and responding to Tier 0/1 cases and directing tier 2/3 cases to the appropriate Human Capital Services group. Human Capital Services Coordinators must adhere to all human capital service center performance objectives, metrics and standard operating procedures.
