Director, Compliance & Fraud
Englewood, Colorado, United States US
Director, Compliance & Fraud
Attract, develop & engage a world-class workforce
TeleTech is an organization that spans more than 20 countries, 6 continents and nearly 50 languages. At TeleTech our opportunities in Risk Management, Finance and Accounting lead to a successful career for bright, results oriented and energetic professionals. A publically-traded company, TeleTech Holdings, Inc. (NASDAQ: TTEC) allows you to put your financial expertise to work for a leading provider of technology enabled business process outsourcing and strategic consulting solutionsand one of the most geographically diverse companies in the world. All that while living and working in one of the most beautiful places in the world Colorado.
From financial analysts and reporting specialists to internal auditors and tax managers, TeleTech offers a wide range of exciting positions that will allow you to realize the rewards of a fast-paced career in accounting and finance while enjoying the benefits of our collaborative team environment.
Position Summary:
TeleTech is currently searching for a new Director of Compliance & Fraud to be responsible for the overall strategic direction, development and delivery of the compliance and integrity management programs for a global business, including the employee concerns hotline management, training and awareness programs, risk assessment, preventive and enforcement initiatives. This position will report to the VP of Risk Assurance and must live TeleTech values, maintain a positive collaborative outlook, implement engaged team leadership style, and provide world class service in a fast-paced, growth-focused global company. The Compliance and Integrity Management department works side by side with the Risk Management, Internal Audit and Legal teams, as part of the overall enterprise risk management function.
Director- Compliance & Fraud: Duties & Responsibilities will :
Oversee the employee concerns hotline (We Hear You), including administration of the helpline and case management tool, triaging of incoming cases, developing and delivering (in partnership with enterprise learning and development organization) training and awareness campaigns, and reporting to management and the Audit Committee of the Board.
Lead a team of experienced compliance professionals and fraud examiners to ensure investigations are performed timely and in accordance with policy and best practices.
Develop and continuously upgrade TeleTechs regulatory compliance and fraud prevention and detection policies, practices, and procedures.
Provide management with recommendations to improve security, fraud awareness, and ethical conduct. Provide documentation to Legal for the prosecution of cases as needed. Prepare detailed reports and analysis utilizing statistical data. Responsible for maintaining confidentiality of all sensitive information
Partner with Human Capital organization on analyzing trends in helpline activity and delivering proactive corrective actions and awareness training
Partner with key operational, financial and risk management stakeholders within the business to periodically conduct proactive risk assessment and plan and recommend to the executive management team value-added annual audit plan.
Be a strategic sounding board for the VP- Risk Assurance, the CRO and other members of senior management for process improvement, risk assessment and fraud mitigation/compliance strategies.
Hire, train, and retain top talent. Set team goals, empower direct reports to make decision and take proactive action; manage succession.
