1. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
2. Align your working practices and conduct with GSHA Vision; consistently strive to meet and exceed the expectations of internal guests.
3. Demonstrate comprehensive knowledge of Front Office procedures and computer system.
4. Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
5. Use guest name whenever possible in accordance with hotel standards.
6. Handle guest messages, facsimiles and mail, ensuring that the information is passed on are accurate, complete and promptly delivered.
7. Convey information and messages to appropriate personnel in a timely and efficient manner.
8. Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
9. Demonstrate thorough knowledge of and actively sell all products, services, and special events within the hotel.
10. Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
11. Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP’s.
12. Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards and the goals of GSHA.
13. Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
14. Be familiar with all vouchers and group billing procedures.
15. Adhere to hotel credit procedures and policies at all times.
16. Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
17. Maintain cash float and accurately handle money at all times.
18. Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
19. Issue guest room keys in adherence with hotel security policy and procedures.
20. Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
21. Maintain a clean and tidy work area in accordance with the hotel standards.
22. Adhere to hotel policy regarding uniform and personal presentation
23. Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
24. Perform any additional duties as requested by the Operations Manager / Duty Manager or Hotel Management.
25. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety Legislations.
26. Comply with all Golden Sands Hotel Apartments / policies.
27. Comply with all systems and procedures as laid down by the DO, GM and Golden Sands Managements.
28. The Management reserves the right to change / extend this statement if necessary at any point of time during your employment.
29. The management may ask you to take on other tasks in addition of the ones stated, in a reasonable framework.
