• Achieve restaurant operational objectives by:
o Contributing information and recommendations to strategic plans and reviews
o Preparing and completing action plans for the team including daily responsibilities
o Implementing production, productivity, quality, and customer-service standards
o Resolving team issues and guest complaints
o Implementing changes as directed by outlets’s senior management
• Manage Outlet daily operations (A-Z) to ensure that it operates efficiently and profitably as per pre-set budgets and procedures
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies, maximizing profits and minimizing costs
• Control both FOH and BOH operations (including but not limited to product quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, equipment, entertainment, guest satisfaction, etc.)
• Ensure proper communication between the restaurant kitchen and the central kitchen
• Ensure proper and efficient communication between BOH and FOH staff, by constantly meeting with the supervisor, Executive chef and the restaurant’s Chef
• Ensure adequate staffing of the restaurant at all times
• Be present at restaurant opening and closing
• Ensure that all operations procedures are in line with outlet standard operating procedures (Opening, closing, service, cleaning, etc.)
• Stay updated on all Outlet services, policies, memos, procedures, promotions, etc. and communicate changes to the team
• Review the daily restaurant logbook and take action when necessary
• Submit to the Director of Operations a Weekly and Monthly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns and suggestions for improvement
• Be responsible for identifying and following up on the restaurant’s maintenance issues
• Help in any area of the restaurant when circumstances dictate
• Maintain a favorable relationship with all outlet employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity and efficiency
