Achieve operational objectives by:
Contributing information and recommendations to strategic plans and reviews
Preparing and completing action plans for the FOH team including daily responsibilities
Adhering to production, productivity, quality, and customer-service standards
Resolving FOH team issues and guest complaints
Manage and supervise the FOH team and the FOH daily operations to ensure that it operates efficiently
Stay updated on all policies, memos, procedures, promotions, and communicate changes to the team
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
Control FOH operations (including but not limited to product quality and presentation, staff/workplace health and safety, service standards, maintenance of facilities, equipment, guest satisfaction, etc.)
Make sure that all SOPs are followed at opening, closing and during service hours
Delegate tasks among team members and assign service sections to each waiter
Be present at the restaurants opening and closing
Assist the Outlet manager in ensuring adequate staffing of the FOH team at all times
Stay updated on all services and communicate daily changes to the team
Update and review the daily restaurant logbook
Follow up on all FOH maintenance issues
Help in any area of the restaurant when circumstances dictate
Maintain a favorable relationship with all employees to foster and promote a cooperative and harmonious working climate to maximizing morale, productivity and efficiency
