Benefits Specialist
Talent Leads the Way
TeleTech is helping organizations transform the customer experience. This means we need to recruit and retain great talent. Talent to execute on the customer experience as it is today... talent to imagine the customer experience of tomorrow and the talent to guide both.
About the Benefits Specialist Role:
This junior level position supports all aspects of the Corporate Benefits function. Primary focus is the administration, reconciliation, and funding of retirement programs (such as 401(k), deferred compensation, and Canadian retirement plans), employee issue resolution, benefit systems support, and analysis of benefits issues relating to TeleTech plans.
Essential Duties & Responsibilities:
Responsible for the processing, reconciliation, administration, and funding of retirement programs
Serve as the day to day contact for retirement questions through email, phone or our ticketing system
Maintain accurate benefit data with internal and external record keeping systems
Utilize Oracle Advanced Benefits to investigate mismatch reports as they relate to retirement plans
Conduct benefit audits and proactively resolve potential issues
Participate in the benefits presentation of Corporate New Hire Orientation
Support annual reporting requirements and required internal and external benefit audits
Facilitate required mailings as they relate to retirement plans
Coordinate, research and present details pertaining to benefit plan appeals to a committee
Provide data analysis for an executive reporting dashboard
Participate in various short term and ongoing projects, including M&A activities, day to day benefits administration, international benefits analysis, HIPAA, executive benefits, Oracle systems, etc.
Provide benefit support to domestic benefits sites such as issue resolution for plan wide or high impact participant issues across all benefits offerings
Participate in all aspects of benefits administration including open enrollment, plan evaluation, vendor evaluation, reporting, presentations, communications, and compliance
