Cisco Desktop Developer -- Remote / Nationwide
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self-service applications with Professional Services, Premise and Cloud Services, CRM Integration, Managed Services and Unified Communications. We attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.
Due to continued growth, eLoyalty has openings for Developers and Integrators for Cisco Call Center products including Agent Desktop and eLoyaltys proprietary solution frameworks. As a Developer you will build custom desktop software including complete agent desktops and screen pop connectors.
Role Responsibilities:
Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.
Interpret and analyze business requirements to identify risks and design appropriate solutions
Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
Collaborate with project team members to provide input to design specifications related to speech application
Develop desktop solutions using Cisco Finesse and web based technologies
Key Skills and Experience Requirements:
Experience with Web 2.0 Development and Architecture
Experience with JavaScript client side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome)
Experience with Java, J2EE, AJAX, Jquery, XML, JSON
Experience with Cross Domain Scripting / Post Messaging / Web Communication concepts
Experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services
Experience with Server to Server integrations
Understanding and knowledge of Load Balancing / Global Site Selector
Experience with MS Windows IIS, MS Windows Server, RedHat/Ubuntu Linux, JBOSS or other web application servers
Excellent written and verbal communication skills
Self-motivated, detail oriented, client oriented
Nice to Have Skills:
Experience with Cisco Finesse, Cisco CTIOS, and ICM configuration
Prior CTI development (Cisco ICM / UCCE via CTIOS)
Experience with Avaya Agent Desktop development
Experience developing solutions in .NET, & C#
Server side programming (PHP, Java or .Net)
DB programming (MS SQL, MySQL, MongoDB)
IOS / Android / Windows phone development
